Job Title: General Manager--Duty Free
Company: Dufry/Hudson Group
Job Location: Edmonton International Airport
Dufry Duty Free is looking to bring in an outstanding candidate.
In Charge if shop exploitation:
Review shop Diary, Review sales by shop--POS/Visit Shop
Ensures that shops are run in accordance with legal rules, technical specifications as safety regulations, properly recorded in files, systems.
Keep informed of any economical development and propose actions with regards to the local development of Dufry as and when required.
Guarantee the objectives and procedures regarding management of the stocks, sales, orders, human resources.
Coordinate with the Airport authorities and other related authorities concerning the day to day operations ensures that shops and warehouse.
Ensure that there is a positive and good work ethic in all areas of operations.
Ensure processes implementation in all the area of the operation (ie: Modus)
Focus on the daily sales achievements/ Ensures that objectives are met within the budget.
Analyze monthly KPI Report/ Analyze sales by nationality, destination and category.
Organize meetings with local suppliers and negotiate agreements.
Analyze sales and margin by category and brand (ranking)/ Review and track budget.
Margins by category, other income, expenses and balance sheet. Compared to previous year, weekly sales and budget.
Defines and assists all commercial criteria to be applied in the shops. Layout/Pricing/Promotions/Category selection/Order stock/Replenishment/Cash.
Track promotions performance/ Review promotions implementation (check list and results).
Control internal stock situation / Replenishment incidences/ Expiry date/Stock levels and stock-out for A items /Total stock by category (value and qtys.). Review external orders and performance.
Analyze income statement and balance sheet/ Control foreign currency and exchange rate.
Review payments for next month "cash position".
Analyze income statement and balance sheet/ Audit float for cashiers and managers.
Leadership Training and Staff Development:
Supervise personnel organization & coordinate with HR for recruiting of new staff personnel.
Track individual employee activity /End of day report differences, line cancellations, ticket cancellations.
Individual working hours/ productivity, incidences, absenteeism and overtime by employee.
Summarize and track FTE by department. Analysis against budget and previous year.
Review staff performance/Review and update personnel planning.
Organize or assist in employment meetings.
Propose any training that may be required within the shops.
Promote Dufry as a brand and ensure a high standard of customer service.
Control stock tracking/Plan items for stock taking (negative stock, tops sales, new items).
Record inventory count results against budget and previous year.
Control internal stock situation. Stock levels by category/ supplier/ Stock Outs/ Product Discards/ Low rotation items/ Control logistics/ GPO.
Attend and participate in weekly and Monthly Management Meetings.
In charge of the general management of the local operation of Dufry's shops.
To direct and promote the commercial activities of Dufry's shops.
Participates in determining the correct tratefy for the area and country & the investment and development.
Knowledge, Skill, and Ability:
Strong leadership qualities and organizational skills.
Good analytical business thought processes and problem-solving skills.
Able to coordinate multiple tasks and projects.
Good time management skills and attention to detail.
Effective interpersonal skills with customers, subordinates, peers, landlords, suppliers, and superiors.
Flexible to work periodic long and/or irregular hours, weekends, and holidays.
Fluent computer skills in Microsoft Office, Word and Excel
Ability to obtain RIAC clearance from Transport Canada
Education and Experience:
High School Graduate or equivalent; Associates degree or above preferred.
5+ years of retail store management experience. Multi-store management experience preferred
60,000 Annual Salary