Operation Manager
Hudson Group Calgary Intl. Airport - Calgary, AB

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Salary $40,000ca

Job Summary:

Assists the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation, while helping to promote an overall corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation throughout the operation.

Job Responsibilities:

  • Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.
  • Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning.
  • Provides leadership, effective management and training for staff.
  • Ensures communications from home office and the General Manager is delivered to all staff levels.
  • Ensures full adherence to all company policies and procedures.
  • Implements and enforces controls that protect the companies assets from internal and external shrink.
  • Ensures over-all floor coaching and supervision is delivered consistently to ensure excellent customer service.
  • Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).
  • Performs daily/ weekly operational audits.
  • Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
  • Demonstrates excellent product knowledge and visual merchandising skills
  • Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.
  • Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.

Working Relationships:

  • Consults and helps plan daily activities with General Manager; manages the activities of supervisors and staff.
  • Provides supervision, guidance and support to store staff.
  • Works with on-site jobbers and sales representatives.
  • Communicates with home office personnel.
  • Must be able to work a flexible schedule to include early mornings-nights-weekends.

Knowledge, Skill and Ability:

  • Leadership qualities and demonstrated organizational skills.
  • Excellent time-management skills and problem solving abilities.
  • Strong interpersonal skills with an ability to interact with diverse personalities.
  • Ability to multi-task.

Education and Experience:

  • High School Diploma or Equivalent; Associates degree or above preferred
  • Two years of previous retail management experience. Multi-store management experience required for multi-store locations.