Pros: choosing your break times, planning days off for future months
Cons: inconsistent work days, no over time, low incentives for credit performances
Working as a full-time sales person of a known department store is a good experience in retail, finding out how things work, how merchandise is received, stocked, and sold. It's a starting point for folks looking for employment to pay the monthly bills.
Coming to work doesn't involve much preparation, so long as you're dressed to represent. There are set weekly objectives for sales in each department and it's my goal to achieve, or personally, surpass these expectations in my assigned department.
Anyone new to working for this company as a sales associate should work with folks who are knowledgeable, approachable, and helpful when asking questions on how sales work in their respective department.
I was fortunate enough to learn from one of the best sales associates in the store I work at. My colleague was able to provide guidance and practical training on the sales floor. He was detailed and thoughtful on how the registered work, what procedures to follow, etc. It was up to me to take initiative in learning how the department works.
Merchandise comes in every so often. There's little training provided to learn about each merchandise's features or benefits. Most of the experience comes from viewing and feeling the merchandise. There are occasional product knowledge sessions provided by the brand companies & organized by the store, so that's a plus.
Management is given many tasks and is expected to fulfill them as quickly as possible. At times, they can come out as stressful or seen like workaholics. The store can also not be fully staffed, but at the same time, planning – more... staff on a monthly basis isn't a perfect science, considering the weather, sales, and other factors.
The work is very procedural, and as long as you follow the rules and policies, management won't complain. Support, in terms of following up with client complaints, is provided by management, and they will come to discuss issues with the client, at least at the store I work at.
Overall, I would say that if you meet and work with the right folks, work at the company will be enjoyable. – less