-Provide independent support of computer hardware, PC builds, software and peripherals and manage technology obsolescence for mining clients.
-Provide first tier support to troubleshoot hardware, software, phone, connectivity, application issues and provide daily operations support as needed.
-Provide second-level support to the Help Desk for complex PC issues.
-Support data and communication networks, including wiring and related software/hardware upgrades, modifications, replacements and troubleshooting in coordination with corporate IT.
-Develop guidelines and provide effective planning, communication and training for mining personnel as needed.
-Delegate responsibilities to appropriate team members and provide status to supervisors and clients.
-Bachelor’s Degree in IT or a related field; or the equivalent combination of experience and education.
-A minimum of two years experience in a hands-on desktop or user support role working in an enterprise class environment with personal computers, laptops, control and file servers.
-Experience building, loading and supporting LINUX systems.
-Technical skills including hardware and software installation, configuration, troubleshooting and support.
-Excellent communication and interpersonal skills for consulting with users.
-Knowledge of current technologies, tools, applications, and vendors.
-Fluent in English and Chinese