Roadshow Coordinator (Former Employee) – Credit SSuisse Bank – 13 November 2017
The only difficult part of my job at HRG was the disconnect between the higher Management and the front end Agents. Higher Management lived in an Ivory Tower and looked only at statistics and was completely unaware of the challenges of the day to day operation. If they would have kept their year more to the ground I think it would have gone a long way on preventing them from losing accounts as they did.
Good benefits, good salary, good beck office support
Disconnect at Management level, hitting a brick wall
Hotel Consultant (Former Employee) – Leicester, Leicestershire – 25 October 2017
Standard office hours. Great social environment to work. Perks of the job are great with frequent hotel invites so they can showcase their properties. Salary is poor and below industry standard. Opportunities to train, develop and progress are very limited as this doesn’t seem to be a priority in the workplace. The company is very old fashioned in its approach to running a business in terms of the style of management and their policies. There seems to be a real lack of sales focus and this is demonstrated by the company losing over a dozen of their most profitable clients in the last 12 months to competitors with no new clients brought in. Over 150 people made redundant this year and a lot of the uk business has been outsourced to Poland. Overall, great place for someone new to the industry where they can learn and gain the required experience to move on and take their skills elsewhere.
Free lunches, hotel stays
Poor salary, lack of training, high turn over of staff
Credit Control Administrator (Former Employee) – Farnborough – 17 June 2016
Receiving all payments for the day, and allocating these to the customers accounts, this would also include BACS payments and having to bank cheques that came in that day. Dealing with on average about 10 million each month. Great co-workers and contact with many other departments. Started to get quieter. Loved when it was very busy.
Customer Service Agent (Former Employee) – Leicester – 12 October 2015
Great company to work with and good people. great opportunities within the company as they are international. There is always lots to learn as things change. It was interesting as we had different Hotel operators come in and they offered a lot of freebies.
Fun place to work and very simple but poor direction and training
Billing Specialist (Former Employee) – Spokane Valley, WA – 1 May 2015
I started early morning answered incoming and out going calls, provided excellent customer service. I made payments for patients, billed insurance, followed up with insurance on payment, faxed paper work, gave charity options, worked on various computer systems, called on claims, followed up on claims, updated personal info, interpreting for Spanish speaking customers. I learned something new everyday about insurance or new policies , to new ways to improve my Superior customer service. I enjoyed working with everyone around me, management was friendly but needed to be more professional and more constructive with there way of explaining and training on new topics and issues on the job for everybody , hardest part of the job was not having an option to please customers experience. most enjoyable part of this job was making a change in peoples lives and showing customers that we care for there business and keeping retention of customer relations.
Senior Patient Representative (Former Employee) – Denver, CO – 8 January 2013
I worked in CICP, and Patient Accounts. I learned about how the different Medicare and Medicaid programs worked. Co-workers were okay but not accepting as a Temp doing the same position as them and getting paid more. The hardest part of the job was not knowing when the position ended. The most enjoyable part was meeting a lot of people and it landed me a full time position that lasted 15yr at Denver Health and Hospital.