Fun place to work and very simple but poor direction and training
Billing Specialist (Former Employee) – Spokane Valley, WA – 1 May 2015
I started early morning answered incoming and out going calls, provided excellent customer service. I made payments for patients, billed insurance, followed up with insurance on payment, faxed paper work, gave charity options, worked on various computer systems, called on claims, followed up on claims, updated personal info, interpreting for Spanish speaking customers. I learned something new everyday about insurance or new policies , to new ways to improve my Superior customer service. I enjoyed working with everyone around me, management was friendly but needed to be more professional and more constructive with there way of explaining and training on new topics and issues on the job for everybody , hardest part of the job was not having an option to please customers experience. most enjoyable part of this job was making a change in peoples lives and showing customers that we care for there business and keeping retention of customer relations.