Conseiller de voyage (Former Employee) – Montréal, QC – 5 October 2017
A great place to start a career. The benefits make up for what lacks in terms of salary. Many company activities and easy to get to know everyone. Great opportunity to advance and relocate if you play your cards right.
THE WORST COMPANY I’VE EVER WORKED FOR! Let me explain... I came to HRG with a degree in travel counselling and a year and a half into the job, I never received a raise, I was never able to book package vacations or cruises even though my education gave me experience in all areas of travel. You will end up staying after your scheduled shift almost every day and work unwanted over time. You’re scheduled for nine hour days, when it gets busy management will cut your lunch hour to allow for more agents to be on the phone. You’re only given five sick days for the year, the least I’ve ever been allotted through other jobs I’ve had. To management you will only be a number to them and “easily” replaceable. Most people only get paid $12 an hour to start, as mentioned before I was never given a raise in my time at HRG but some employees did get raises last year, some only a mere $0.06-0.10 an hour increase. Every time you get a new skill set, like schedule changes, exchanges, international flights, packages or cruises you don’t get a raise even though you’re given more tasks and more responsibility. The system they use for the Scotia account is very hit and miss, sometimes it will work, other times it won’t for both the agent and customer. This makes customers frustrated and angry, you will get yelled at on the phones. There isn’t much flexibility with scheduling, they don’t care if you have other obligations or children in school or childcare. If you plan on applying to HRG, please proceed with caution. From speaking with many of my now former coworkers, they’re all looking for newmore... jobs.
Professional working environment, people are great and feel like family and are committed, hard at work and like to help others in need. Efficient metro station as well for proper transportation. Rarely felt pressured in this workplace, really enjoyed booking travels to clients and leaving a smile in their face over the phone :)
Too much work load with a low pay. People in the office are leaving because of the poor management. Changes are always on the way with the benefits of the company only. There is no future with a very little or no progress in your career. No FAM trip at all.
RBC ACCOUNT (Former Employee) – Ottawa, ON – 21 November 2017
I worked at HRG on the RBC account. I had worked there for over two years. It was very stressful for the amount of money I made. However because I got my job through my college, I was paid a little higher than some people who had been there for 15 years and had a heavier work load.
A lot of people found it hard to advance. Many of the people who worked there for years were in the same positions, even though they repeatedly applied for better ones.
You have to kind of bid for holiday time off.
Shifts were based on call volume so it wouldn't be unusual to to have shifts repeatedly cancelled in the summer. (With no pay)
You can get up to 8 weeks of vacation time but that takes years. I only knew of one person who had it and she had been with the company for 15 years. They usually start you with 2 weeks but you have to make sure it's when no one else in your office booked it off.
Every manager wants the call script to flow differently. Managers don't really help you advance. They don't pay for you to go back to school to advance yourself, like American Express does.
MY BIGGEST REASON FOR NOT RECOMMENDING THIS COMPANY:
They are notorious for refusing to give references or just ignoring you when you reach out. Doesn't matter if you worked there 5 minutes, 10 years, worked overtime every week. They aren't likely to give out references. Therefore don't waste years there that aren't going to benefit your future.
Senior Travel Consultant (Former Employee) – Toronto, ON – 27 September 2017
I learned a number different corporate account at the same time while working in this company. Except non-GDS ticketing desk requires improvement. Despite being background from a fast environment I had been encouraged to execute SLOWDOWN pace.
I have been working for HRG for over 4 years and it's a fantastic work environment. Management is very friendly and always willing to give a helping hand. Hands down, one of the most effective training I've ever seen. There is shift work. You might work nights and weekend sometimes, but there are usually premiums for those shifts. There are a lot of draws and prizes year-round. HRG recognizes its employees' hard work and shows their appreciation. Shifts are usually 8.5 hours incl. 1 hour lunch. Koodos to HRG for being the great company that they are.
Prizes, friendly environment, great management team
Customer Service Associate (Former Employee) – Home based office – 19 June 2017
its was a nice company to work with as i used to work from home which was a total saving for me . people were very helpful, nice company to work with , but the unwanted scenario came up so had to give up my job.
The management team was outstanding! They went above and beyond any management I've ever encountered. If for any reason I was unable to come to work either for personal or health reasons they would listen to what I had to say and work with me.
agent (Former Employee) – Ottawa, ON – 15 February 2017
Its like working for the McDonald's of the travel industry. I would not recommend working here unless you're desperate. they will nickle and dime you at every chance they get, and make you feel very replaceable.
Senior Travel Consultant (Former Employee) – Ottawa, ON – 9 February 2017
I worked on the Diamler Crysler account and HRG managed to lose that 66 million dollar account because they were unable to provide clear policy and instruction to their employees and the travel regulations for the 17 divisions within Daimler Crysler They had several business accounts which they also lost including Expedia and Travelocity. The company has changed manes several times due to a bad reputation.
Great company extended benefits but low salary to compare with the work stress.
Senior Travel Consultant (Former Employee) – Vancouver, BC – 10 January 2017
Great company and management. But with the account I was working before, it used to be a great team but through the years it's changed quite a bit which the work stress is not worthwhile for the low pay you get. Plus the company policies doesn't applied with the work/life balance.
I am so glad that I, found the job of my dream! I work with HRG North America in Halifax NS., they are an amazing company to work for, not only to they offer flexibility but they care and are concerned for the employee’s well being, along with the treat days that they provide and give back to their employees!
The management is by far suburb and outstanding! You are a person and NOT just a number at HRG North America I know that if I have any issue’s not just with work but personnel, my supervisor is there for me! They continue to support me in my short and long term goals and encourage me to attain those goals!
If you or anyone you know is looking to change career paths, I strongly urge to keep your eyes out for HRG North America, this is by far the company to work for, I am glad I took that first step and I look forward to many more years with HRG North America !!
Very stressful job, a lot of over time and work loads, no appreciation for your hard work. An advise, don't apply here. Management only cares about numbers or stats. Under staffed so that means the company needs to meet the stats or contracts with fewer employees, that means you will be overworked.
Benefits, free food from hotels
Long hours, management doesnt care about the employees only numbers or stats