Customer Service Representative (Part-Time) (Current Employee) – Vancouver, BC – 28 November 2013
High call volume call centre where everything is monitored, calls monitored and graded. No chance for advancement and no higher pay as they can easily find someone to replace you. Good workers aren't recognized. Good job for a student but not someone who has a family.
Home office, Health and Dental Benefits, 3 Wks Vacation, Good Training
Have to work weekends, No life work balance, Low pay, No advancement opportunities
Customer Service Associate (Former Employee) – Home based office – 19 June 2017
its was a nice company to work with as i used to work from home which was a total saving for me . people were very helpful, nice company to work with , but the unwanted scenario came up so had to give up my job.
The management team was outstanding! They went above and beyond any management I've ever encountered. If for any reason I was unable to come to work either for personal or health reasons they would listen to what I had to say and work with me.
Senior Travel Consultant (Former Employee) – Ottawa, ON – 9 February 2017
I worked on the Diamler Crysler account and HRG managed to lose that 66 million dollar account because they were unable to provide clear policy and instruction to their employees and the travel regulations for the 17 divisions within Daimler Crysler They had several business accounts which they also lost including Expedia and Travelocity. The company has changed manes several times due to a bad reputation.
Great company extended benefits but low salary to compare with the work stress.
Senior Travel Consultant (Former Employee) – Vancouver, BC – 10 January 2017
Great company and management. But with the account I was working before, it used to be a great team but through the years it's changed quite a bit which the work stress is not worthwhile for the low pay you get. Plus the company policies doesn't applied with the work/life balance.
I am so glad that I, found the job of my dream! I work with HRG North America in Halifax NS., they are an amazing company to work for, not only to they offer flexibility but they care and are concerned for the employee’s well being, along with the treat days that they provide and give back to their employees!
The management is by far suburb and outstanding! You are a person and NOT just a number at HRG North America I know that if I have any issue’s not just with work but personnel, my supervisor is there for me! They continue to support me in my short and long term goals and encourage me to attain those goals!
If you or anyone you know is looking to change career paths, I strongly urge to keep your eyes out for HRG North America, this is by far the company to work for, I am glad I took that first step and I look forward to many more years with HRG North America !!
Very stressful job, a lot of over time and work loads, no appreciation for your hard work. An advise, don't apply here. Management only cares about numbers or stats. Under staffed so that means the company needs to meet the stats or contracts with fewer employees, that means you will be overworked.
Benefits, free food from hotels
Long hours, management doesnt care about the employees only numbers or stats
Senior Travel Consultant (Current Employee) – Toronto, ON – 21 April 2016
We enjoy celebrating birthday parties of coworkers and occasionally hotel presentations from various cities. In the working atmosphere I enjoy most of the time talking with clients of their previous experiences.
Travel Agent- TQR/TSR Agent (Current Employee) – Ottawa, ON – 25 March 2016
I deal with many different situations and files daily. There is no typical routine for my current position. Management is very hands on. Wish there was a bit more flexbility in shifts and wages. Overall it is a good place to start working in the Travel Indutsry.
CONSEILLER EN VOYAGES BILINGUE (Former Employee) – Montréal, QC – 2 September 2015
Journée de travail typique — prendre les appels rentrants — effectuer les demandes des clients — répondre à leurs questions — procéder aux réservations des clients — résoudre les problèmes et conflits des clients Les superviseurs — à l’écoute de leurs employés — donnent du soutien lorsque besoin Les collaborateurs — Ils offrent beaucoup de soutiens — répondent aux questions des agents de réservations Aspect difficile — il y avait beaucoup de résolutions de problème divers. Aspect plus facile — Expérience très positive avec les clients — facile d’approche avec les clients.
Travel Counsellor (Current Employee) – Vancouver, BC – 27 October 2014
• Using our Global Distribution and web based programs provide travel counseling support for travel within Canada and USA to loyalty cardholders • Selling air, car, hotel, products in an inbound call centre • Providing a high level of customer service • Provide support to callers for navigational questions or inquiries. • Providing services based on client loyalty program rules and regulations • Liaise with airline representatives to secure preferred seating when none is showing or available. • Confirm telephone/on-line check-in, upon request. • Ensure mileage credits are applied for all air, car, and hotel bookings.