Customer Service Representative (Part-Time) (Current Employee), Vancouver, BC – November 28, 2013
Pros: home office, health and dental benefits, 3 wks vacation, good training
Cons: have to work weekends, no life work balance, low pay, no advancement opportunities
High call volume call centre where everything is monitored, calls monitored and graded. No chance for advancement and no higher pay as they can easily find someone to replace you. Good workers aren't recognized. Good job for a student but not someone who has a family.
Travel Counsellor (Current Employee), Vancouver, BC – October 27, 2014
• Using our Global Distribution and web based programs provide travel counseling support for travel within Canada and USA to loyalty cardholders • Selling air, car, hotel, products in an inbound call centre • Providing a high level of customer service • Provide support to callers for navigational questions or inquiries. • Providing services based on – more... client loyalty program rules and regulations • Liaise with airline representatives to secure preferred seating when none is showing or available. • Confirm telephone/on-line check-in, upon request. • Ensure mileage credits are applied for all air, car, and hotel bookings. – less
Travel Counsellor (Former Employee), Ottawa, ON – August 15, 2014
Pros: visitors frm hotels, airlines
I enjoyed my time at HRG and would love to go back when time permits. The days passed by pretty quickly The company offers incentives. Staff is always willing to help out. Training tine and duration are fair and well done.
Customer Service Representative (Current Employee), Halifax, NS – February 18, 2014
Pros: free lunches and snacks occasionally
Cons: expected overtime, required to work longer than scheduled
Long hours with limited scheduled breaks Coworkers nice but no time to socialize Management located in a different province - never met them Taking direction from 3 different companies (1 for schedule/1 for the office and 1 for agent support) Too much change and never enough training provided - you have to learn by doing which is very stressful Fun – more... interacting with clients over the phone, most times – less
Travel Agent (Current Employee), Winnipeg – June 14, 2012
Pros: variety, busy, global thinking
I take an average of 19-25 calls per day, from customers inquiring and booking travel reservations worldwide. I have learned extensive information on the many terms and conditions for a variety of airlines, car renatls, hotels and package companies. I work with a supportive and positive team who are always ready to help when needed. Most of my co-workers – more... are quiet, but very friendly and supportive. The hardest part of the job are exchanges on international bookings and the occasional difficult customer. The most enjoyable part of the job is the variety. – less
Travel Counsellor (Former Employee), Vancouver, BC – March 16, 2012
Pros: free flight tickets, discounted hotel accom. and car rentals
Cons: have to do a lot of multi tasking...
I enjoyed and loved working with HRG. It was a place where you can work and play. All staff are helpful with one another as well as the management team. They are always available to answer any questions that involves my responsibility as a Travel counselor. Advancement is very open for any individuals who are willing to do so.
Travel Consultant (Former Employee), New York, NY – November 30, 2012
Pros: hotels would bring us lunch. going on familization trips to other cities
Booked domestic/international travel. Arranged - air,cars,hotels and rail. Their were 12 agents doing travel for Conde Nast Publications. The hardest part was having to help out on different accounts when someone was out sick or vacation. The most enjoyable to was going to different hotel functions.
Administrator/ Support Consultant-CSR (Former Employee), Shelton, CT – July 18, 2012
Pros: co-workers, training on the job, airfares, travel discount
Cons: no room for growth
I enjoy working with people who I speak with each and every day on the telephone. I try to make people smile and well, actually I don't seem to have to try very hard because I'm genuine, my feelings are genuine and I honestly get a sincere enjoyment out of doing what I do, so all of this comes very naturally. I've been told that clients can hear me – more... smiling through the phone. It's never a dull moment and I just never know who that next phone call will be. – less