Terrible place to work.
Pros: Sometimes there is free food.
Cons: Long hours, mandatory overtime.
Not enough money, for what you have to put up with.
You're always micromanaged, and have managers breathing down your neck at all times.
You aren't allowed to call customers by their first names to make them comfortable; you always have to say Mr/Mrs. So and so.
You have to deal with 3 different sets of managers - 1 set in the office, 1 set from Orbitz, and 1 set that does scheduling and deals with attendance.
You are expected to be there, no matter what, even if the busses are cancelled due to snow, or any other reason.
All in all, I came home everyday with a massive headache and just mentally exhausted. Every, single, day. Once I left, it's like a huge weight was lifted off my shoulders. Call centres aren't for everyone, I know that, but I know some people who worked at different ones, and by the sounds of it, this one is the worst one!