Bilingual Customer Account Representative (Former Employee), Brampton, ON – November 25, 2013
Pros: close to home- short commute
Cons: sometimes very stressful
Processed orders -by phone, fax ,E-mail and electronic device.( EDI). processed custom docs for product being shipped from U.S. Rotation for office functions were weekly and included invoicing-order entry- processed sales report on existing orders in system. This was to inform the sales team when their orders were to be shipped and the ETA on standing – more... orders. Manufacturing was in U.S. We also dealt with head office asking for any documents to be sent for accounting and calling customers to inform them of any issues with shipping , pricing and credit holds on accounts. I dealt with new clients and connecting them with the sales representatives in their areas.
Co-workers- This group worked very well together. We helped each other out with customer problems and issues. we made sure all was completed at the end of the day.
The hardest part was that we did not have control of stock in our third party warehouse. The person in charge of ordering would not bring in stock until we had an order in the system- and sometimes complicated the time line needed to fulfill the request.
the most enjoyable was when management recognized our hard work after getting good reviews from our customers. – less
VP Global Technology (Current Employee), Valley Forge, PA – April 21, 2013
Innovative and forward-thinking global leader with drive to deliver remarkable bottom line savings. 20+ years in lubricant industry developing ground-breaking technologies and processes for top ranked companies. Thrive in rapidly changing environments and leading cross-functional teams. Excel at achieving merger & operational excellence and synergy – more... savings. Selected for 2-year expatriate assignment in Europe. – less