Bilingual Customer Support Specialist
HostPapa - Oakville, ON

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HostPapa, Inc. is one of Canada’s leading and fastest growing web hosting companies. An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.

We are currently seeking a talented and energetic Bilingual Customer Support Specialist to join our expanding Help Desk and Call Centre Team.


  • Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services in both French and English
  • Input support/customer-related information into tracking software in a timely and accurate manner
  • Provide sales information including pricing, plan, and upgrade options
  • Use troubleshooting skills to assist clients with technical issues


  • Must be fluent in English and French (written, verbal and comprehension)
  • 1-3 years of customer service and/or call centre experience
  • Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
  • Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
  • Solid understanding of Internet terminology, applications and navigation
  • A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts will be required).

Additional Assets:

  • Knowledge about web browsers, email clients, ftp clients, web design tools, cPanel and DNS
  • Familiarity with domain registrations/transfers
  • Some knowledge of how to work with ecommerce shopping carts, content management systems, blogs, mySQL databases and PHP scripts

What we offer:

  • Competitive salary
  • Paid training and continuous learning opportunities
  • Excellent team environment

We would like to thank all applicants for their interest; however, only those chosen for an interview will be contacted.


About this company
HostPapa is a privately-owned company located in Burlington, Ontario, and Niagara Falls, New York. At HostPapa, we consider every one of...