Bilingual Customer Support Representative
HostPapa - Oakville, ON

This job posting is no longer available on Indeed. Find similar jobs: Bilingual Customer Support Representative jobs - HostPapa jobs

BILINGUAL CUSTOMER SUPPORT SPECIALIST

HostPapa, Inc. is one of Canada’s leading and fastest growing web hosting companies. An innovative, dynamic, and fast-paced environment awaits you as you will handle a large volume of customer support calls and emails regarding related account and technical support issues.

We are currently seeking a talented and energetic Bilingual Customer Support Representative to join our expanding Help Desk and Call Centre Team.

Responsibilities:

  • Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services in English and French and/or German
  • Input support/customer-related information into tracking software in a timely and accurate manner
  • Provide sales information including pricing, plan, and upgrade options
  • Use troubleshooting skills to assist clients with technical issues

Requirements:

  • Must be fluent in English as well as French and/or German (written, verbal and comprehension)
  • 1-3 years of customer service and/or call centre experience
  • Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
  • Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
  • Solid understanding of Internet terminology, applications and navigation
  • A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts will be required)

Additional Assets:

  • Knowledge about web browsers, email clients, ftp clients, web design tools, cPanel and DNS
  • Familiarity with domain registrations/transfers
  • Some knowledge of how to work with ecommerce shopping carts, content management systems, blogs, mySQL databases and PHP scripts

What we offer:

  • Competitive salary
  • Paid training and continuous learning opportunities
  • Excellent team environment

We would like to thank all applicants for their interest; however, only those chosen for an interview will be contacted.

PLEASE NO PHONE CALLS OR AGENCIES


Indeed - 13 months ago - save job - block
Recommended Jobs
Bilingual Inside Sales Rep
VAPE WORLD DISTRIBUTION - Mississauga, ON
Indeed - 3 days ago
Easily apply

Customer Loyalty Representatives
SHOP.CA - Toronto, ON
Indeed - 22 days ago
Easily apply

Bilingual Inside Sales Representative
VitalAire Canada Inc. - Mississauga, ON
Indeed - 22 days ago
Easily apply
About this company
HostPapa is a privately-owned company located in Niagara Falls, NY and Oakville, Ontario, Canada. At HostPapa, we consider every one of...