Bilingual (German/English) Customer Care Representative
HostPapa - Burlington, ON

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BILINGUAL (GERMAN/ENGLISH) CUSTOMER CARE REPRESENTATIVE

HostPapa is one of Canada’s leading and fastest growing web hosting companies. An innovative, dynamic, and fast-paced environment awaits you, as you will handle a large volume of customer support calls, chats and emails regarding related account and technical support issues.

We are currently seeking a talented and energetic Bilingual Customer Care Representative to assist our North American and European clients.

Responsibilities:

  • Provide prompt, effective and courteous first level technical support to existing and potential clients via email, phone, and live chat services in English and German
  • Input support/customer-related information into tracking software in a timely and accurate manner
  • Provide sales information including pricing, plan, and upgrade options
  • Use troubleshooting skills to assist clients with technical issues

Requirements:

  • Must be fluent in English and German (written, verbal and comprehension)
  • 1-3 years customer service and/or call centre experience
  • Excellent email and phone etiquette, with the ability to service clients with issues and/or questions relating to web hosting services
  • Reliable, motivated, ability to multi-task, enthusiastic, and able to work independently as well as in a team environment
  • Solid understanding of Internet terminology, applications and navigation
  • A willingness to work shifts outside of regular business hours (weekend, day, evening, and midnight shifts may be required)

Additional Assets:
Experience with any or all of the following:

  • Email clients, FTP clients, web design tools, cPanel and DNS
  • Domain registrations/transfers
  • Ecommerce shopping cart software, content management systems, blogs, mySQL databases, and PHP scripts

What we offer:

  • Competitive salary
  • Flexible schedule
  • Paid training and continuous learning opportunities
  • Excellent team environment
  • Opportunity to work from home

We would like to thank all applicants for their interest; however, only those chosen for an interview will be contacted.

PLEASE NO PHONE CALLS OR AGENCIES


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About this company
HostPapa is a privately-owned company located in Niagara Falls, NY and Oakville, Ontario, Canada. At HostPapa, we consider every one of...