IT Support Manager
Hospitality Network Canada (2011) Inc - Mississauga, ON

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Position Purpose:
The IT Support Manager manages, maintains and directs the day to day support operations of information services for Hospitality Network.

Nature & Scope

  • Managing the daily functions of the IT support department which includes maintaining all systems, applications, security, network configurations, servers, systems back-up and systems administration.
  • Manage the Information Technologies deployed at client sites including rental, education, internet, and IPTV systems
  • Provide advanced technical support within the organization
  • Assist with the planning short and long-term IT goals best suited for the company’s growth.
  • Developing and implementing security policies and procedures, including a disaster recovery plan.
  • Responsible for hiring, training, evaluating and supervising a growing IT Support department
  • Implements and maintains IT ‘best practices’ processes and controls for system security, performance tuning and capacity planning.
  • Trouble ticket management through Miracle Service and Spiceworks as well as Network Monitoring through PRTG.

Education and Experience Required

  • Post-Secondary certificate/diploma/degree in Computer Science or other related discipline
  • 7+ years of progressive Information Technology experience
  • Exceptional technical skills including operating systems, servers/desktops, and networking.
  • Ability to manage and direct the workload of a team of 5
  • Highly developed analytical and problem solving skills.
  • Good planning and organizational skills.

About this company
Hospitality Network is a broadband interactive television and telephone service provider focusing on communications and entertainment to the...