A typical day at work for me is very productive. I get to the office at 10 AM and I start going through all of the emails/voicemail's of patients wanting to order, renew, or have an issue with their system. I work at 3 different locations, Victoria Hospital, Parkwood Hospital, and University Hospital. Therefor, some of my responsibilities are handled in different ways depending on which Hospital I am working at. Recently, I have been at Parkwood a lot. Once I go through all the voicemail's, I add a note for myself to go and see them when I go to do my rounds around the floors. Doing the rounds usually takes about an hour and a half, sometimes 2 hours, it all depends on how busy it is. Once I am done my rounds, I go back to the office and process all billing I have received. I then do the end of day paperwork including a revenue report and deposit. Then I take the deposit to the bank. It's very simple but I am always busy which I like.
I learned how to fix and handle the tv and phone systems within the hospitals. I learned about the "work-life" more while at Hospitality Network than I did at Sirens. I learned how to professionally and properly deal with difficult situations such as irate customers. I learned how to do a Revenue Report and how to do a Deposit.
I will be honest, my job is very easy for me. I am a very fast learner and good listener and I learn well by being shown by somebody else. I got trained very well, and the people who trained me did an amazing job. I really can not think of anything I find truly difficult.
The most enjoyable part of the job is dealing with the customers. Here and there we may get irate customers, but the majority of the time everyone is always nice and genuine. We usually deal with the patients themselves instead of the family, and I can always bring a smile onto their face and at least try to brighten up there day, and I must say I usually do succeed.