My typical work day begins at 10:30AM and ends at 7:00PM in the night. First of all, I checked my emails and voicemail and make phone calls.
Otherwise, I learned how to create invoices to send to our customers and also learn how to activate the cable and phone services from my desk without sending a technician.
My colleagues are very enthusiastic and friendly, we worked well together as family. The hardest job is troubleshooting when the cable is down. The most enjoyable part is creating the invoices and enter the informations in our system.