Medical Telephone Interviewer - English/Vietnamese speaking
Hooper Holmes Canada Limited - Toronto, ON

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Paradex™ (a division of Hooper Holmes Canada Limited) is a dedicated call centre strategy designed to collect concise, comprehensive medical underwriting data faster and more efficiently than traditional methods. As a telephone interviewer in this department, you will obtain confidential medical history from an applicant for various types of Life, Health and Disability Insurance. You will be responsible for contacting the insurance applicant in order to complete a telephone interview and for entering the information collected using a software application. There is no telemarketing or selling of any product involved.


  • Superior telephone and interviewing skills
  • Excellent command of the English & Vietnamese language with medical terminology
  • Exceptional spelling and grammar skills
  • Good keyboarding skills
  • Great organizational skills

Must be fully bilingual -English and Vietnamese to speak with Vietnamese clients

Educational Requirements:
Medical background including RN, RPN, Lab Tech, Medical Secretary, Emergency Medical Technicians, University students in medicine, biology, nursing, etc.

Major Duties and Responsibilities:

  • Entering new cases into computer
  • Daily attempts to contact the insurance applicant and complete request
  • Accurately and comprehensively complete telephone interviews and input medical history into computer.
  • Enter case status updates into computer and provide status updates to insurance client

Please Note: Due to the nature of this position and the responsibilities associated with it, background checks will be performed to verify your qualifications.

About this company
Hooper Holmes, Inc. (Hooper Holmes) is engaged in providing health risk assessment services. The Company performs paramedical and medical...