Demanding and Stressful - Relentless Customer Makes It Difficult Even for the Best of Us
Even though my hours are 730a-4pm, I am usually in the office by 630-7am to be able to get through my emails before my techs come in for the day and before my manager shows up so that I am ready for whatever challenges he needs me for. My manager is great and my techs are also fabulous.
The problem with this site is our customer is a completely unreasonable person. Because this site is the first of it's kind in Ontario, Honeywell made some MAJOR mistakes with what they agreed and obligated us to within the Project Agreement with this customer. With the time limitations and staffing levels that we currently have, there is no way that we will be able to meet the obligations of our PA, even though it is still expected. I am usually running 15-20hrs (min) OT a week and find myself working before work, after work, and thinking about work while I sleep.
I truly believe that with a customer who was dedicated to making the site the best it could be for all staff, patients and visitors, this site would be an enjoyable place to work. Even though it would still be demanding and challenging, to be able to work side by side WITH our customer to make things better would be a great feeling. Instead, we run head to head against eachother as it seems to be his missing in life to try to have us removed from site, or penalized so much for ridiculous things that we can't properly focus on our jobs.
Because I am such a dedicated employee, and I very much care about my job and my fellow staff members, I try to give 110% in everything I do. However, even in this situation... 110% will not be enough – more... without the added support from our Head Office.
It has been an absolute pleasure getting to know all the staff at the site I work at. So many different personalities, and it makes for a great break in the chaos and stress of the day when you run into some of these people.
There is a lack of realism from upper management with assisting in where the issues are. Everyone is overwhelmed with the amount of work that they have on their plates, and even though this company pays pretty well, you give up your life for them if you want to stay on top of all the responsibilities of your job.
In 2014, as well, the benefit premium went up, and the prescription program dropped almost in half for eligible medications, we lost vision care and we also lost other benefits.
This company I believe expects everyone on their payroll to wear 10 hats, be self reliant in training yourself in policies and procedures, but holds you responsible for things you don't know.... even if you didn't know that you NEEDED to know them. The training is lacking, and the site support that is VERY much needed, is no where in sight. You have to be mentally tough, and willing to sacrifice quite a bit of your time if you expect to fill the roles that Honeywell sets out before you. – less