Customer Service Sales Agent
Arrow Professional Services - Toronto, ON

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Job Status: Full Time Temporary to Permanent based on performance
Hours: Mon-Fri, 9am-6pm (37.5 hrs/week)
City: Toronto
Compensation: Hourly, $16/hr

Position Overview

  • Our client is looking to hire a Customer Service/Sales Agent to their call centre team to provide quality customer service to their new clients.
  • Training will be conducted for the first few days in addition to doing some job shadowing with senior agents afterwards

Responsibilities

  • Contact customers to welcome them to the company and assist them with optimising their business listings.
  • Initiate corrections on behalf of the customer (for example listing errors, billing errors, website related issues etc.)
  • Follow Guidelines set for completing welcome calls.
  • Identify up-sell opportunities and up-sell potential products or services to customers.
  • Meeting assigned up-sell and welcome call completion goals.
  • Provide exceptional customer service to potential and existing customer's regarding our products and services.
  • Handle both inbound, outbound calls, and emails according to our service standards in a professional and courteous manner
  • Provide accurate and timely information
  • Investigate claims and ensure appropriate action is taken in regards to customer inquiries or issues by identifying source of error and determining solution responsibility
  • Negotiate solutions according to our resolution guidelines that satisfy both parties (for example claims, billing inquires)
  • Support Sales and Client Relations in order to resolve customer concerns
  • Keep the organization informed of customer needs and concerns
  • Focus on complaint prevention strategies

Requirements

  • 1+ years of recent customer service/sales experience in a call centre environment
  • Excellent communication skills both verbal and written
  • Must be able to pass a criminal background check
  • Strong technical skills and proficient with MS Office (Word, Excel, Outlook)
  • Must be reliable and professional

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