Front Desk (Former Employee), Omaha, NE – March 22, 2013
Pros: travel discounts
Cons: over night shifts were required sometimes
Working front desk meant always being availabe to help or resolve and guest issues. I learned a lot of customer service skills here and phone etiquette. Managment was ok, there had been a few different buy outs of the location while I worked there so managment was changing a lot. This was good in building adaptability. Co workers were great and like – more... a family. The hardest part of my job was sometimes having to work overnights. The most enjoyable part of my job was getting recognized for great customer service. – less
Housekeeper (Former Employee), Lawton, OK – February 26, 2013
Pros: free coffee, discounts on rooms
Cons: you weren't guaranteed hours
Working at Homewood Suites was great being it was my first job! they made sure you had everything you needed so you could do your job. We had daily morning meetings to see how we was doing as a family. I must say working at Homewood Suites was a great job experience for me. The employees got along the managers got along and no one brought their outside – more... life to work with them!! – less
Every Hotel is different. There are great Homewood's and there are some pretty terrible ones. Check it out, see for yourself and ask a lot of questions.
Job Work/Life Balance
Housekeeper (Former Employee), Yuma, AZ – December 18, 2012
A typical day at work is cleaning up to 16 plus rooms. I learned to work at a fast pace. I learned how to properly clean rooms. The management was amazing. Our housekeeper manager worked with us every single day. She cared about our needs. Had the best group of co-workers. The hardest part of the job was getting all the rooms done by a specific time. – more... The most enjoyable part of the job was the satisfaction that guest expressed to us as housekeepers. They was thankful because we detailed their rooms. – less
The place where my love of customer service began!
Front Desk Representative/Night Auditor (Former Employee), Tallahassee, FL – October 18, 2012
Pros: very positive and friendly work environment, great hours, great starting pay, great customers
Cons: having to leave that job!
Homewood Suites provided me with my first experience in the area of customer service. I learned how to deal with customers in a friendly, compassionate way and do whatever I could do to ensure their satisfaction. Of course there were ups and downs, but overall, the experience was one that I consider to be the beginning of my love of customer service. – more... I learned to use and navigate the hotel's computer system and became quite efficient at my job. The most difficult part of the job was that there was almost no recourse for me when the computer system was done. I would basically be stranded until it was fixed since there was no way to do my job manually. I enjoyed the times when I would have guests tell me that because of what I did, they had a better day. There was nothing that made me happier than another satified customer! – less
Houseman (Current Employee), Kennesaw, GA – September 24, 2012
Pros: employee benefits
I learned a lot working in the hotel business. My customer service and business management skills have increased. I learned how to handle difficult situations professionally. My co-workers were the always uplifting and very helpful. The hardest part of my job was the transition from working in a fast food restaurant to a hotel. The most enjoyable part – more... is the flexibility and the freedom I had with my schedule. – less
Front Desk Agent (Current Employee), Lancaster, PA – August 19, 2012
Pros: meeting new people
Cons: no breaks and lazy co workers
I check in and out guests and attned to their needs as theya arise. Learned allot more about customer service. management was good. Co-worker were ok but lazy. hardest part was finding ways to always keeps busy during down time. Enjoyed meeting new people from all over the world.
Constantly on the move, getting to meet and greet someone new everyday
Housekeeper (Former Employee), Anchorage, AK – July 30, 2012
Pros: breakfast leftovers
Cons: short breaks, sometimes to get the rooms done no breaks.
Get work carts ready, huddle with management before we start, I've learned guests likes and dislikes from cleaning their rooms, the co-workers are alright, it's a fast paced job where I've come to enjoy meeting new people from all walks of life and some become your good friends
Night Auditor (Former Employee), Broken Arrow, OK – July 13, 2012
Pros: very nice property
Cons: dishonest and disrespectful
The property and clientele are very good. The management make it very stressful and dissatisfying to work there. Very disrespectful. The do not appreciate the good things you do and try to intimidate you and try to make you feel inferior. They are deceptive and uninformed, in my opinion.
Driver/Houseman (Former Employee), East Rutherford new Jersey – April 27, 2012
Pros: free dinner complementary
Clock in and be prepared to work efficiently in a timely manner, as well as maintaining an outstanding personality dealing with customers all day. I learned how to work in a fast paste enviorment effectively getting work accomplished. Management for the most part were fair and outgoing. co-workers were helpful , delightful, and outgoing. the most troublesome – more... part of the job was getting to an exact location at a specific time, while still in another location picking up customers. The part i enjoyed the most in this job was tha simple satifaction of helping and aiding others. – less