Home Outfitters Employee Reviews

Found 78 reviews matching the search
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It is a good place just because our manager tries her best to make it so
Sales Associate (Current Employee) –  Calgary, AB3 February 2017
In our store, the manager strives to build a friendly, relaxed and fun team and we get along really well. Problem is, hours are terrible, some people have been cut off from 38 hours a week to 14 hours and that is a problem.
Also, employee appreciation is almost non-existent, there is barely any incentives and sometimes it is hard to feel appreciated.

Also, seems like head office needs to make some better decisions as some products are overflowing the shelves and overstock areas whereas others are out of stock for months and those are the ones the customers want the most.
Pros
The manager makes everyone feel liked and the team is friendly and gets alon
Cons
Hours are very uncertain, one month you can work full hours and then without notice, they cut them all off
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Be prepared to do everything
Home Associate (Former Employee) –  Edmonton, AB29 December 2016
The staff is undergoing a full turnover. They can't keep their managers on payroll as upper management makes life difficult to run a store sufficiently. The economy is bad and available hours are skeleton low. Be expected to know all departments including cash training and be worked to the bone with no staff support. (Not sufficent hours to have backup) Micromanaging is becomming worse, be careful not to sneeze without permission. Be prepared to stand all day and count yourself lucky if you get one half hour break in 8 hours. Entry level pay is min wage, if you have collage you might get an extra 20 cents. If ur looking at department level or above be sure to insist on good pay or risk as low as 33k a year. (Which is not worth all the hassle). You need the company credit card if you want any kind of staff discount. And as a floor sales associate you are expected to push the card hard and if you are not meeting targets expect at least a talking to. So, if you can handle working hard doing everything and afford little hours on low pay, then this is the place for you. One pro, staff are friendly and easy to work with.
Pros
Co-workers are good to work with
Cons
Expectations too high for number of hrs available to the store.
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Fun and great environment
Home Associate (Current Employee) –  London, ON10 January 2017
Home Outfitters is an amazing store to work at and buy from. It involves getting credit sign ups and total guard protection for appliances. Putting away stock and cleaning up shelves. Helping customers find what items suit them best for purchase. I find having limited staff makes it hard to really give good customer service as it provides longer waits for check out, or for even helping find customers find what they need. Most of the time staff on the floor is busy and with only one person to each side, majority of the time there is no help available to the customer.
Pros
Fantastic people to work with, great hours
Cons
Limited Staff
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Good environment with all good looking and beautiful things around which are needed to make your home look beautuful and confortable.
Cashier (Former Employee) –  Ottawa, ON24 December 2016
Loved interacting with people and had a chance to see all the beautiful things for a beautiful and comfy home. Best quality gadgets for kitchen, comfort and the best quality beddings and so many other essentials required for a home. a very encouraging and understanding manager.
Pros
Convenient location, walking distance from home.
Cons
Nothing
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all work little social interaction
Assistant Store Manager (Current Employee) –  Calgary, AB28 November 2016
a total fail . probably why they are going out of business. not able to retain good staff to maintain a decient customer base.
Cons
no schedual, long hours no thanks
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Very Friendly Atmosphere
Cashier/Sales Associate (Current Employee) –  Edmonton, AB1 August 2016
Must Always Help customers find what they need and help them in anyway they need.
Learned to hone my Customer Service skills
Management always Asks us to Do things with a smile and Polite Attitude
My Coworkers are sweet and caring. Always helpful to both Customers and New Staff.
The Hardest part of the Job is Cashing out. I need to count everything and all the charge makes it difficult
The most Enjoyable Part is My Coworkers. They make the Day fly by
Pros
Friendly People
Cons
Takes awhile for Staff to help Cashiers
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Overall not a good place to work
Sales Associate (Former Employee) –  Peterborough, ON15 November 2016
-Very hard to work for
-Staff is mostly bullies
-Management did not care about ongoing problems
-Pay was always wrong
-never recieved pay slip
-poor training
Pros
discount
Cons
terrible employees
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Fun working environment and great co workers!
Cashier (Current Employee) –  Edmonton, AB9 August 2016
Typical day would consist of helping people to find items, helping sign up for credit cards and taking care of the tills

Management was pretty friendly but schedules weren't posted till 3 days before the next work week which kinda made it hard to plan around.

Favorite part was seeing the regular customers! its always nice to see familiar faces.
Pros
Great work environment
Cons
Not enough hours
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Long but enjoyable hours
Temporary Inventory Clerk (Former Employee) –  Richmond, BC17 July 2016
Working inventory for long hours at a department store is no doubt dreading but the people were very friendly and it was enjoyable. Learned how to use inventory scanners, etc.
Pros
fun employees, free drinks
Cons
long hours
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Great Company to work for
Gift Registry Associate (Former Employee) –  Calgary, AB7 October 2016
I was in charge of the bridal registry. I worked the floor as well as the registers. Great coworkers and management Helped brides pick out their registry items.
Pros
Great Company
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Bad management.
Cashier and Customer Service (Current Employee) –  Regina, SK4 June 2016
In my time working at Home Outtfiters I learned a lot about retail. There is no emplyee discount what so ever. As a cashier you have to stand for long periods of time, with no tasks to do but straight out the front. The management team is extreamly unprofessional. Management is often putting down their employees who don't earn credit sign ups. The biggest push of the store is pushing the hbc credit card. The management just cares about the sales of the company and treats their staff poor.
Pros
Having scheduled breaks
Cons
Bad management. No discounts. Long periods of standing.
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productive and fun filled enviorment
Department head (Former Employee) –  Pickering, ON29 January 2017
opened store.Allocated jobs to associates,made sure cash was ready for customers.I learnt merchandising,planograms and set-up for daily sales..The most enjoyable part of my job was customer service.
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Fun Place to work
Assistant Store Manager (Current Employee) –  Markham, ON13 September 2016
Good experience and amazing staff. Enjoyed training new staff and watching them grow within the company. Would highly recommend working here to anyone looking to work at a retail environment.
Pros
friendly environment
Cons
Long h
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Calm Environment with Few Benefits
Cashier (Former Employee) –  Maple, Ontario3 May 2014
A typical day at work would be spending the day at the cashier & recovering an area near the cash. I learned a lot when it came to customer service, and sales. The management was very unprofessional and did little to support their employees. The hardest part of the job was the fact that there were not many associates working at one time, especially on busy days. The most enjoyable part of the job was getting to know & helping out the different customers & be ing able to provide them with the service they needed.
Pros
Calm environment, friendly associates
Cons
Not many benefits, unprofessional management
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fun place to work as you meet new people everyday
SALES REPRESENTATIVE (Current Employee) –  Toronto, ON7 July 2016
A very good management and very nice co workers, hardest part was to convince people to sign up for credit cards which the management expects the most from us.
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The everyday tale of retail
Customer Service Associate (Current Employee) –  Metrotown, BC5 March 2013
All of the staff are welcoming and it soon becomes like one big family with Home Outfitters.

Although, the hours are kind of lacking due to pay cuts and sometimes you get a great group of Managers, and then sometimes you don't. The ones that are great are the ones who make you feel incredibly valued within that family, while the other ones tend to belittle your efforts and abuse your availability. I like to think there are more great Managers than there are not so great ones.

Due to the pay cuts made, salary is also not the greatest. When hours are good the pays good, when the hours aren't there to give out, it makes it really tough to support yourself and pay monthly bills. Even at minimum wage being $10.25 if the hours are really bad it just doesn't fund the everyday costs.

I would say that it is a generally great working environment, but I wouldn't classify it as a lifetime job. Yet for those who do, they seem to be happy enough with it.
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Great staff and flexible scheduling, but poor hours and difficult learning curve.
Store Associate (Current Employee) –  Calgary, AB31 August 2012
The management and staff are great. HBC Home Outfitters offers flexible hours and the work isn't very stressful at all. However, there is little to no room for advancement or even salary raises, and hours can be really bad (9-15). They never hire full-time staff, only part-time. While managers are friendly and supportive, often times each manager will have their own ways of running things and some of their methods may contradict what other managers may have told you to do, causing misdirection. Unlike other stores that have store credit cards, HBC wants associates to do everything they possibly can to try and get as many customers to use their HBC credit cards, or, if they don't have one, to apply for one. This procedure, while not difficult, can be tedious and annoying; it results in transactions taking much longer than they should, and can often times annoy the customers as they get bombarded with several questions. Their rewards and credit card systems, in addition to using very old cash registers, makes learning to use a lot of their equipment a long process.
Pros
great staff, work isn't too stressful, flexible scheduling
Cons
won't hire full-time, hours are poor, no room for advancement
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Fun
Inventory Clerk (Former Employee) –  Erin Mills, ON11 July 2016
Scanning bar codes
Entering data
Keeping records

Magement was freindly. Co workers were happy, freindly people. Hardest part was entering data correctly, and the most enjoyable part was keeping records.
Pros
Different then what I used to do
Cons
Short duration
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Excellent work environment
Assistant Store Manager (Current Employee) –  GTA22 June 2015
Have had a great working experience with the team and some of the managers here. The benefits are good and there are opportunities to grow.
Pros
benefits, health, dental and associate perks
Cons
long hours
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Productive Team Work
Sales Associate (Former Employee) –  Guelph, ON23 June 2016
I enjoyed working with friendly associates on daily basis. Customer Service to people was number 1 to me i tried to hep them the best i could what they were looking for.
I loved working there a good atmosphere.
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Overall rating

3.7
Based on 79 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.2
Job Security/Advancement
3.1
Management
3.4
Culture
3.6