they like to make it seam like its a family business
Office Co-ordinator (Former Employee) – Oshawa, ON – 27 August 2017
They only look out for themselves went into the job not being trained, thrown in and it was sink or swim.
Once I had set up everything and organized their office which was a mess they didn't have a use to keep that position open. (I'm still on their corporate website cause they don't know how to change it)
Caregiver (Current Employee) – Peterborough, ON – 29 June 2017
office staff doesn't seem to care. Money is what is important. so they will just do what they have to, good or not to keep clients. caregivers have been asked to work privately by clients because they don't like management. Caregivers have an extreme risk of caregiver burnout, because we get calls all the time to work even when we have said we cant because of being over worked..but that doesn't seem to matter. sometimes, after we have said no to the scheduler, the boss will call and ask so we feel bullied. But the whole part of this job is that we are supposed to be allowed to accept clients or not, and many of us cant take jobs at the last minute. Then I feel we get penalized if we say no. and we can lose hours because of it.
There is very little training. I was put out into my first client without even having an orientation or anyone to come with me. It was months before that even happened, Pays get messed up, alot! Then caregivers have to come in to the office and ask for it to be fixed. The boss/ owner doesn't seem to have time for the caregivers. The scheduler seems to pick favorites, so our hrs can be just taken away or given at her whim. If we call in to discuss a client, it doesn't seem to go anywhere. There is no follow up. There is a lot of turnover, not only in caregivers, which is VERY high. But in the office staff too. It just seems chaotic.
The best part of the job is the clients. I love helping them, and spending time with all my clients.
The pay is not very good. If you want to work here, you cannot rely on the money.
If you want hours, youmore... really have to be available 24/7 and on call. which makes it difficult to have a life outside that.less
Director of Client Care (Current Employee) – Mississauga, ON – 22 June 2017
I have been working for the Mississauga and Etobicoke offices for several years now and it is unquestionably the best organization that I have ever worked for.
This is definitely a demanding job and the environment is fast-paced. At times it is stressful dealing with the very emotional needs of clients and a heavy work load, but you come out at the end feeling great about the contribution that you have made and the impact that it has on the families that you support. At the same time, I am grateful to work along side of individuals that share that same passion and commitment, who always support me.
The owners of these franchises are very invested in their employees. I, like many, have benefited from their continued support, mentoring and the opportunity for career growth. Besides my own movement within the organization, we have had CAREGivers advance their skill set from free education that is provided regularly, some have been promoted into operational roles within the organization and then there are office coordinators that have now have reached Manager and Director roles.
The intrinsic rewards of this job are exponential and monetarily we are equally compensated. Staff have also been rewarded with bonuses, quarterly incentives, monthly movie nights, trips, dinners and list goes on and on.
At first, all of this was unbelievable. I thought that this was the “honeymoon phase” and I would get a better perspective on the business months into it, but six great years later and I happy and hoping to be a “lifer”.
Home Care Worker (Former Employee) – Calgary, AB – 20 February 2017
The administration turn over is rediculous! The owners are bullies and I highly don't recommend working for this company! Being a companion to the seniors definitely has its rewards but I would suggest working for a different company to achieve this!
Working with seniors
The owners are bullies and go through staff like crazy
Office Assistant (Former Employee) – Greater Sudbury, ON – 9 February 2017
Belittling and swearing towards employees from employer Would not compensate when you were required to work out of town Overloaded workers with unrealistic demands Staff was fearful Work is not done to Ministry standards
Senior Caregiver/Companionship (Former Employee) – Mississauga, ON – 29 January 2017
I was very fortunate to have been a part of "Home Instead Senior Care" team. I grew within the company and learned much about what it meant to Lead with your Heart, Compassion and Care of the Elderly, Ensure their safety at all times. Their support and quality of Leadership made it possible for me to provide the very best possible care. Their understanding and compassion with advice, support and continuing growth of my abilities to provide consistent care, is a result of their confidence in my ethic, and care of clients patients entrusted to me. The most enjoyable part was the interraction with staff, the team members of Home Instead Senior Care" where we gathered quarterly for meetings where we were honoured for our work, encouraged for excellence, and continually supported in our efforts to learn about providing care, maintaining a consistent quality of care to those in our care.
Consistent Care, Support, And Communication with Instruction
Caregiver (Former Employee) – Calgary, AB – 16 January 2017
I worked with this company for a year. My mom was very ill and I had a shift in the evening. I called them in the morning that my mom was sick and I couldn't make it. They called me to their office the next morning and they fired me.
Personal Support Worker (Current Employee) – Oshawa, ON – 25 December 2016
While I worked for this company I was in college for my RPN. I met quite a few other employee doing the same. The schedule was open and I could pick up shifts when I was available. The staff was very supportive.