Pros: Approachable Management, Friendly staff, Flexible hours
Cons: Not many full-time opportunities, Lots of weekend working, Hours get cut back once you book off a couple days
As someone who has worked many customer service oriented jobs in the past, I find that Home Depot was my favourite customer service job thus far. Associates are hired in at more than minimum wage by a few cents, and each year receive a monetary raise - usually .25c. The employees are friendly and great to talk to. Interaction with [some] customers is great. Management is very approachable, although, sometimes when you need them they are either in a meeting or behind closed doors. For the labour-work required at Home Depot, I think the employees should be getting paid more than minimum wage - more than is already paid. For example, the Lot Associates, Garden Centre Associates, and most Department Associates deal with a lot of heavy lifting in order to help customers to ensure they are getting what they need. A computer-based program organizes the schedules for each associate, and is presented online for associates to view 3 weeks in advance. Associates are also able to book off days they need through an online portal. The only downside of booking days off is that the system that controls the schedules tends to cut your hours. For example, a part time associate will work between 30-38 hours a week. If they book off a day or two, their hours for a week could go down to 28-30 hours. Upon being hired, associates are informed that they will get every 4 weekends off (Friday-Sunday). There have been many instances where a handful of associates have been working every single weekend for the past 3 months in a row. Managament/H.R. should spend more time ensuring their associates are getting what they were guaranteed by tracking their shifts and spend less time holed up in their offices. Overall, I enjoyed working at The Home Depot in Midland. I will definitely reccommend this location to anyone looking for a job. I may just come back myself in the future.