Receptionist office dervices (Current Employee) – Toronto, ON – 8 June 2016
I have been working as a receptionist/switchboard operator for the corporate office at Holt Renfrew and have developed impeccable phone manners with pleasure, and an ability to deal with agitated or distressed customers. I also set switchboard voice mail system each night and collect and distribute messages each morning. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. My duties included ensuring accuracy in all customer interaction communication tools including but not limited to phone messages, booking boardrooms, transferring calls, memorizing directories, and face-to-face interactions. In December, I completed an eyelash extension course and I am now a certified eyelash technician. I have experience in the procedure of applying eyelashes as I have been practicing applying eyelashes over the past three months.
great shifts, amazing staff and a great learning experience
sales associate/cashier (Former Employee) – Vancouver, BC – 8 March 2016
worked 8 hour days, and switched between women's contemporary and collections to helping the Moncler visual merchandiser and doing markdowns. the management was great, professional, and extremely helpful. the coworkers I had were really lovely, and there was a great sense of team work on and off the floor. the hardest part of the job at the beginning was adjusting to the luxury retail style, it was a dramatic change from my past job at American Eagle, but it helped me grow and broaden my skill set. I built a great client base over the 2 months I was there, and learned new skills and got a taste of visual merchandising which really interests me.
Sales Representative (Current Employee) – Toronto, ON – 23 February 2016
Overall the work environment was enjoyable but management would stress the overall customer experience without the tools and services to deliver. Merchandise was not what customers wanted, and therefore there were gaps in sales. Clients are rated by spend, which is not conducive to creating extraordinary service. In my term, management increased responsibilities without increasing compensation, and deflected responsibility on employees.
Sales Associate (Current Employee) – Toronto, ON – 28 December 2015
I really enjoy working at Holt Renfrew, great experience and great managers overall it was fun and professional at the same time. I also made some decent friends despite some of the "petty co workers " .
We got free lunches and our discounts are decent if your permanent
People that work in the holiday shop are kinda underrated & the commission can be a little better .
Assistant Counter Manager (Current Employee) – Calgary, AB – 11 November 2015
working in Holt Renfrew is a pleasure, I have learned a lot: starting from improving my leadership skills to be a better communicator( handle and solve the problems, and be self-aware of your own attitude). I work in a team of 4 people, and my co-worker are amazing. We always help each other and making sure we communicate all the time so it wont be any miscommunication situations.
I believe that the job that I am doing right now helped me to develop my people skills, since I am constantly interacting with customers.
During the time I work at Holt Renfrew Yorkdale in the alterations department, I found co-workers to be hostile. There is unnecessary attacks on others for any amount of stupidity. Failure to take responsibility for their actions and repeatedly blame others including the customers. Imagine anyone would blame the customers for garments poor quality altered garment is a mystery to me. Its always somebody's fault exempt the one responsible for the error. The store manager is as unmannerly as you can find a manager to be. One would pass and say good morning to her and she would not answer regardless if you say it more than once. I believe her style is to manage through intimidation. Poor management and toxic work environment. One goes to work with not much expectation expect to work in an environment that is fair to everyone, but that's not the case at Holt Renfrew Yorkdale. I was told by other employees working at other stores that this problem only exist at the Yorkdale store.
Sales Representative (Current Employee) – Renfrew, ON – 21 October 2015
sales-driven retail environment where customer service and high volume sales is expected. company lacks corporate communication skills and the customers often know more than the staff do regarding promotions etc.
Personal Shopping Assistant (Former Employee) – Renfrew, ON – 26 September 2015
Unfortunately while Holt Renfrew is a beautiful mother ship for fashion, as an employee its horrible. Management acts like they are still in high school and the employees are snobby. Good pay and if you like fashion and can get around everything else you'll love it. Not for the fragile. They will fire you for whatever reason they want.
Beauty Expert (Current Employee) – Toronto, ON – 1 September 2015
Holt Renfrew is very organized and run professionally with a great management team. It is a fun environment to work in.They have a great vision and goal and they are aware of their competitors so they work hard to make Holt Renfrew better everyday. The events are always great and fun at Holt Renfrew. It is Canada's leading luxury store and they are great at doing so and creating that atmosphere.