Holt Renfrew Employee Reviews

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Terrible, terrible work culture
Server/Bartender (Former Employee) –  Vancouver, BC5 February 2018
I worked at Holt Renfrew as a server. Upper management use bullying, manipulation and scare tactics on restaurant staff and supervisors. It was extremely unorganized and unpleasant. I have worked in the restaurant industry for over 10 years and this was easily the worst job I ever had.

Management comes from a catering and banquet background which doesn't cross over into a restaurant/retail environment. We used to call it Holt's Cafe Survivor because everyone was on the chopping block at all times. It was a very unhealthy environment.
The only perks were the benefits and discounts.

Also, literally the WORST uniforms I have ever seen in my life: impractical and ugly.
Pros
Benefits, discounts, hours
Cons
Management, inconsistent tips, work environment
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productive and a fun place to work
Customer Service Representative (Former Employee) –  Renfrew, ON29 January 2018
help out when customers needed help
made sure my section was clean
made sure my customers were informed with what sales was going on
made sure to restock clothing
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Amazing place to work at
Brand Ambassador (Former Employee) –  Montreal15 January 2018
Holt Renfrew is an amazing place to work, great benefits, the job culture is high, great and friendly coworkers.
Good experience with management and the location is great.
Pros
discount, location, job culture
Cons
Low salary
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good
Women's Footwear Sales Associate (Current Employee) –  Toronto, ON7 January 2018
Great job. no micromanaging and they leave a lot of responsibility with you to run your own business inside the company and figure everything out. would definitely recommend
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good company
Women's Wear Advisor (Former Employee) –  Toronto, ON5 January 2018
good company to work for has its ups and downs like any other company but overall a pretty good company with good benefits and amazing people! loved working for holts
Pros
benefits
Cons
pay
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Experience At Holt Renfrew
Stock Clerk (Former Employee) –  Toronto, ON27 December 2017
Amazing display and set up, and atmosphere of the store. They really carry themselves as a very upscale, expensive department store who does a great job of maintaining the prestige of the environment. The workers there are very friendly and accepting, and management are great to get along with. The culture varies from very established and upscale clients and individuals to urban and very modest individuals who come in to shop.
Pros
great staff, good hours
Cons
opportunities
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Excellent place to work!
Professional Gift Wrapper (Former Employee) –  Toronto, ON14 December 2017
I started out as a seasonal gift wrapper as one of my very first jobs and I could not have asked for a better opportunity; returned for several years. The environment was very welcoming and supportive.
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Productive workplace and good management
Make-up Artist, Charlotte Tilbury (Former Employee) –  Renfrew, ON5 December 2017
Fun workplace and amazing team members. Some great managers always motivating you for better results. Supportive co-workers. Proud moment when you are able to make your client happy and from first time buyer to your permanent client!
Pros
free refreshments sometimes
Cons
crazy hours
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Avoid this TOXIC work enviorment!
Sales Associate (Former Employee) –  Toronto, ON24 November 2017
The management is biases and shows favoritism towards employees.
Unfair salaries, rules against employees that are unrealistic, and
treated with disrespect.
No chance for career opportunities or advancement no matter how hard employees work.
There is a lack of communication and teamwork towards employees and management.
Overall, Holt Renfrew as company is a toxic work environment!
Pros
Employees friendships and discounts
Cons
Management and salaries
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High end luxury retail environment
Accounts Payable Administrator (Current Employee) –  Etobicoke, ON20 November 2017
Large team. Supportive and protective management. Perks and benefits provided with service. Involved management team that communicates changes and requirements.
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Great Company
Marketing and CRM (Former Employee) –  Toronto, ON4 November 2017
Great Company to work for! I worked with customer relations management and marketing. It was great to work with the company and individuals there. As well, I learned alot about marketing, social media and more.
Pros
Staff lunches and get togethers
Cons
Mall hours until 10pm once closed
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Just do yourself a favor and avoid this place
Beauty Adviser/ Counter Manager (Former Employee) –  Edmonton, AB3 November 2017
If you have seen the movie Mean Girls, then you know exactly what it would be like to work at this place. If you haven't seen the movie then go watch it please because it would truly save me from writing a lengthy review.
Pros
Breaks, Pay maybe
Cons
Management, co-workers, city, people
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Luxury
Sales Manager, Cosmetics (Current Employee) –  Toronto, ON26 October 2017
Holt Renfrew is a fast pace forever changing environment, there is never a dull moment. Amazing and unique luxury merchandise. Great team at floor level and within managment.
Pros
team and incentives
Cons
no work life balance
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great team spirit
Specialist (Former Employee) –  Toronto, ON26 October 2017
very inclusive and accomodating work environment.
great friends and family benefits.

part of a global network of companies.

true leaders in Canadian fashion
Pros
employee recognition
Cons
learning and development
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Great
Tailor (Former Employee) –  Vancouver, BC11 October 2017
Loved working here. I met some talented people who taught me a great deal of things, it was a fun environment. Getting to know the company and its history was exciting.
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Great learning experience
Sales Associate (Former Employee) –  Montréal, QC2 October 2017
I spent my University years here, it was a great and flexible place for a student and a good learning experience for how to offer quality customer service.
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Career opportunities
VM Coordinator (Former Employee) –  Renfrew, ON27 September 2017
Holt Renfrew is a great company to work for, but was lacking in career opportunities for internal employees at the time. Overall work life balance could have been stronger and there was too much division within the head office in between various departments.
Pros
Discount, events, luxury environment
Cons
career opportunities
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not a very happy enviroment
Sales Associate (Former Employee) –  Toronto, ON25 September 2017
-Very stressful experience
-Lack of respect and appreciation
-Favouritism very evident
-learned not to be to giving and kind to certain individuals
Pros
good benefits and employ discounts
Cons
don't work as a team : cut throat ; liars and disrespectful
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Management & Corporate Culture
Buyer (Current Employee) –  Toronto, ON13 September 2017
Overall poor corporate culture with no work life balance. High turnover in every dept. Majority of existing management share same dictatorship style of running teams. Salary and benefits are top heavy with executives/management reaping better rewards than average employees. Favouritism and unequal treatment are common practice with too much emphasis on physical appearances to fit in within the company culture.
Pros
staff discounts
Cons
long work hours expected every day
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To much politics
Assistant Store Manager/Operation Manager (Former Employee) –  London, ON7 September 2017
There is too much politics and no professionalism. Management is unprofessional , HR isnt ethical.Associates treated with no respect , promotions based on favoritism and not on qualification.
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Overall rating

3.6
Based on 145 reviews
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Ratings by category

3.5Work/Life Balance
3.6Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.4Culture