First off, MANAGEMENT is outstanding. I have never worked with a better group of managers and co-workers.
Guest services has taught me so much about understanding people, interacting with people, making people feel cared about/warm/welcome/safe, and most of all has taught me to have thick skin.
The most enjoyable part of the job is the look on a guests face when you remember their name, room preference, etc. It is so rewarding to light up their face in this way.