Strong yet small team of goal orientated people
Guest Services Agent (Former Employee) – London, ON – July 12, 2015
Holiday Inn was a great stepping stone to where I'm at now. Being part of a large chain of hotels, Intercontinental Hotels Group, a day in the life of a front desk attendant here is centered around quality control. Our job was goal specific and each day was critiqued to ensure the highest level of customer service. I learned a great deal about how to accommodate a substantially variance of people. My coworkers here were awesome, simply the best, however there weren't enough of them. It was very short staffed here, with management never entirely available. We were trained to deter guests from contacting our manager as it was preferred that we should handle any matter ourselves. This of course has it's benefits, I learned patience under pressure although I believe providing substandard support for your employee's is not beneficial in the long run. Aside from these small faults the best part of working here was the people I worked with.