Day in the life of a Guest Service Agent
Front Desk Receptionist (Former Employee) – Kingston, ON – 11 April 2016
AM- Check-outs, settle the bill, make sure there are no restaurant charges left behind. Take phone reservations, prepare the rest of the day for the PM shift for check-ins.
The hardest part of the job is when you don't have a good manager, that doesn't lead by example of how things can run smoothly and fair.
I love working with the public, so the hospitality industry has definitely given me that opportunity. It has opened my eyes to all the different personalities out there and how easily people get flustered, and taught me how to turn a terrible experience for a guest into a great one when they leave, but just listening to them vent and try your best to assist them.