Holiday Inn is a good place to work because they are concerned about their employee's and always go an extra mile to exceed guest satisfaction.
Kitchen Manager (Former Employee), San Francisco, CA – July 6, 2013
Pros: gross complainer, walkout gangs, guest refuse to tip
Cons: employee's tardiness, excessive absentism, no call no show
Holiday Inn Fisherman's Wharf location was just perfect,where a hotel guest have all the easy access to go where ever they please, including underground garage and big parking spot and an outdoor pool.Everyday you will see tourist from all over the world and when they eat in our restaurant it's nice to explain to them what kind of food we have and also – more... how it's called.it makes your day when they like what they see and how much they appreciate our hospitality. Our Managers and Employee's are required to go through seminars and training for Guest Satisfaction and Good Service.The hardest part of the job is when customer or a hotel guest was not satisfied and no matter what you do it seems useless.most enjoyable part of the job is when a satisfied guest or customer will come and look for you just to tell you how happy and welcome you make them feel and most of all they will write a good comment and make sure your boss will know about it so to me this makes my day all the hard work was paid off. – less
House Keeper (Former Employee), Winnipeg, MB – August 13, 2014
Pros: free soft drinks
Cons: long hours
same thing I felt like I was running around a lot up and down not having what I need for what I learned in working in hotels is this have a team together that works well together gets things done faster the hardest is some times the workers don't get along or they have there own way of doing things the only thing I enjoy is meeting new pple
Housekeeper (Former Employee), St. Catharines, ON – June 9, 2014
Pros: physically demanding
Cons: long days
- Sanitize and disinfect guest rooms as well as change linens and replace amenities - I learned I enjoy working not only as an individual but as a team in a team environment - Management for the most part was pretty good and understanding - Co-workers were excellent and fun - Hardest part of the job was when we had to work 10 days in a row - Most enjoyable – more... part was that it's physically demanding, and you're always moving – less
Room Attendant (Current Employee), Barrie, ON – June 2, 2014
Pros: over time
Cons: negative attitudes
Working in the world of Labour is not a joke, you have to dedicate your time, effort, your heart, your strength and the positive side of yourself. There are times that I want to give up but because I learned how to love this job it is not easy for me to let it go. Once that I gave my everything on something that I know I am capable of there's no way – more... of letting go or giving up. I believe every workplace has it's own hardest part, there's no job that is easy as sleeping and waking up the next morning. For 1 year of working my self is already adjust for the hard work, at first it is really hard but as I go along my way it becomes easier and easier. I was given a chance too. to train a newly hired attendants. for me it is really a privilege to train a new one. – less
Hostess (Former Employee), Peterborough, ON – May 8, 2014
i worked there as a coop student. i absolutely HATED it.. i got treated pourly, i was used and never was actually able to do things that i was originally there for , for a feild that i was looking into when i was done highschool for college ..
Guest Services Representative (Former Employee), Trenton, ON – May 8, 2014
Pros: free lunchs, could sit when it was not busy
Cons: working front desk you are the first person the guest sees, the last. your impression leaves the biggest imprint
I would typically work the 7-3 position which would be where I would check the guest out of the hotel, wish them happy travels. I would prepare the front desk for the 3-11 shift , which would require reading all of the notes and going over special request for guests and preassigning rooms due to requests, teams, or parties. I learned a lot about the – more... hotel business and that you must have a lot of patience . You must smile and be very polite. The coworkers at the hotel, we all treated each other like family. Great business to work for. My most enjoyable part of the job would be meeting and seeing new faces everyday, learning about their vacations, business travels or postings, whatever brought the guest to the area. – less
Housekeeper and Banquet Server (Current Employee), Guelph, ON – April 3, 2014
My typical day at work as a house keeper looks like this: -receive room list from boss -gather supplies - set up my housekeeping cart (gather more supplies) -check my list to see what rooms I can start cleaning ( when people have left) -start room ( empty dirty laundry and garbage, restock supplies, dust bedroom and living area, clean wash room and – more... vaccume -take out garbage and recycling at the end of the day or when it fills up - throw dirty linens down the shoot periodically or at break times
Working at the Holiday Inn Hotel as a maid has taught me to be a more tidy person and how to be organized it has also trained me better to think about what it would be like to be in someone else`s shoes.
I feel that the management in my main department needs a bit of improving their communication skills and a better understanding and a shown appreciation for it`s employees.
My co- workers are nice ladies and I generally have a good time working with them. They are from all backgrounds and the diversity makes it that much more interesting.
The hardest two things about my job is being in a room cleaning by myself. I feel that I am more of a social person, so being behind the scenes in a customer based company is a struggle to find the enjoyment. I also don`t have any hours stability or guarantee. The shifts will usually not be full 8 hour shifts, A look back at my schedule for example: last week I relieved 5 shifts and one was cancelled the day before and the week before that I had one 5 hour shift. This makes my life frustrating and hard to plan how to spend finances and save for college to better my education.
The two most enjoyable parts about working at the holiday inn as a maid is 1. even though there is a small tax, There is meals provided at most of the break times. It`s usually left overs from events but the chefs are really good at their jobs and its always tasty and 2. I get to watch television when it is not as busy, as I am cleaning my rooms. – less
Front Office Manager (Current Employee), Kitchener, ON – March 23, 2014
Pros: free lunches and great meetings
Cons: long hours away from your family
In operations every day is a different day, you never know what is going to happen. You have to be ready and always alerted. In hospitality you learn how to be patient, a good communicator and should always work on delivering consistent service.
It starts early in the morning preparing for your arrivals, following up with the issues from last night, – more... briefing your morning staff and making sure the night audit have completed all their reports.
As a manager you have to lead by example. Coach your staff and motivate them to perform better.
Meeting your budget at the end of the month with payroll is always a challenge, moreover, it is tough to forecast when you have a lot of last minute booking. On the other hand the best part of the job is working with an amazing team and meet great people.
At the end of the day you its all about making your staff feel good about what they do and always give them feedback on things they should improve on. – less