Maintenance (Former Employee) – Winnipeg, MB – 21 July 2017
Maintenance manager needs more people skills. He has no desire to listen to explanations or to answer questions regarding some aspects of the work needing to be done in building. Always berates staff loudly in front of other staff members. Does not keep word about pay raise after trial period. Has no wish or desire to accept other ideas for other ways to do some jobs in maintenance areas. Is always suspicious of staff members in his department.
lots of work
poor people skills with employees in maintenance shop with maintenance manager.
Room Attendant (Current Employee) – Edmonton, AB – 14 July 2017
i start work early in the morning and finish my shift around 5:30 pm The way they pay us is not fair.I get paid by how many bed we make.If i don't make 17 beds in my whole shift , they won't pay me full time. Which is not right. They were expected to pay me full time regardless of how may beds i make. I think the management is not good. I always work 8hrs
get paid by how many bed you make, not by how many hour you work. I think this is not fair the employees. They exploit us
Catering Coordinator (Former Employee) – Edmonton, AB – 13 July 2017
The particular hotel I worked for no longer exits as it was The Holiday Inn The Palace on Gateway Boulevard. It is now a Sawridge. It was owned by IHG and we had the most incredible team, product and service while I worked there. Our clients were all repeat and loyal clients and we knew all of them by name. We ran like a fine tuned clock.
Sales Manager (Former Employee) – Oshawa, ON – 12 July 2017
not professional expectations are not spelled out to employees once targets are achieved, they are not acknowledged directions change at the last minute (even though they sometimes do not make sense, business-wise)
only worked days
favouritism shown to some employees; ownership was not professional
Great company to work for. Many chances for future advancement and growth
General Manager (Current Employee) – Holiday Inn Calgary Airport – 5 July 2017
My typical day at work is as follows: - Property walk around - Check all Departments to ensure all is well. - Review guest recovery log from the Front Desk to ensure that no follow up is required and all problems have been resolved. - Check emails and answer all guest emails, and respond to any guest reviews from Heartbeat and any other third party sites, e.g. Expedia, Hotels.com and Booking.com - Lobby Ambassador during high checkout periods and ensuring all guests have had an enjoyable stay and resolving any problems before guests checkout, if there any issues during their stay.
The workplace culture in my hotel is a pleasant one. All employees are happy and content for the most part. The hardest part of the job is keeping employees as there are many hotels in my area that are being built and offer competitive salaries. The most enjoyable part of my job is not knowing what to expect when I come in. I love that my job is never routine. There is always something different that occurs everyday which challenges me and keeps me on my toes.
Hotel cleaning (Former Employee) – Nisku, AB – 1 July 2017
It was a really clean place with a lot of people working there. although lots of work to be done in just a little amount of time. Everybody is respectful in the building nobody treats you like you shouldn't be.
housekeeper (Former Employee) – Edmonton, AB – 21 June 2017
A typical day at holiday inn was really nice, but fast paced, clock in, stock the cleaning carts, go to the assigned rooms, clean the rooms and bathrooms, strip the bed sheets and put clean ones on. the woman I was with showing me the ropes told me I couldn't go on breaks and to take my lunch break after everyone else had theirs, to get rooms done faster. I'll admit I was slow at getting the hang of the repetitive work and that was my downfall and fully my fault. But I still didn't like the idea that I was told not to go on breaks. overall it was a great place to work and most of the staff were really nice and genuine people.
meeting great people, salary
suggested that i shouldnt take breaks and have a late lunch.
Front Desk Agent (Former Employee) – Toronto, ON – 10 June 2017
Currently working as a Front Desk Agent. This property has rotational shifts where I have learned Night Auditing, Room Inspection, Room Assignment, Telephone handling, Making reservations, updating past/future reservations, Laundry, Breakfast, Communicating with Guests.
Laundry Attendant (Former Employee) – Calgary, AB – 6 June 2017
Start at 7 am off at 3:30pm. I was able to advance in this hotel to a supervisor position quick, but did not receive a increase in pay. my manager of the housekeeping department was great. i made s few good friends while i worked with this company. i think the hardest part of this job was i was doing the work load of two people.
Front Desk Agent (Former Employee) – Calgary, AB – 5 June 2017
The best part of this job is the constant interaction with people from all walks of life. This company's culture is based around the guest experience and the guest's perception is very important to evaluate the hotel's performance. Management makes employees use very scarce resources and materials to provide an image of well stacked hotels but it is actually very difficult to keep it running. In company owned hotels there are a few opportunities for advancement but in franchised independently owned properties it is very difficult to advance and the owners would rather hire underqualified supervisors and managers than give employees an advancement opportunity.
Experience will help move within the industry thanks to Company's reputation