Guest Services Represantative
Holiday Inn Express & Suites - Whitecourt, AB

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Location: Holiday Inn Express & Suites, Whitecourt, AB
Position Type: Part Time/ Full Time
Salary: $12.50/hr plus other benefits
Terms of Employment: Permanent, Shift, Day, Evening, Night, Weekends and Holidays
Hotel Experience Preferred but not mandatory.
Start Date: Immediately
Job Summary
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment. Take, cancel and change room reservations. Verify/adjust billing for guests. Coordinate with Housekeeping to track room status and guest concerns. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Arrange services required for guests with special needs. Process wake-up calls. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Investigate and resolve complaints and claims. Balance cash and complete balance sheets, cash reports and related forms. Process guests' departures, and all payment types, vouchers, paid-outs, charges, and provide change. Customer service oriented. Follow emergency and safety procedures. Work with minimal supervision. Perform light housekeeping and cleaning around the Front Desk and Lobby area.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Seeking motivated and enthusiastic Front Desk Agents. Hotel experience an asset.
Please email cover letter and resume to this posting. Thanks to all applicants in advance.

Applicants who do not already have legal permission to work in Canada will not be considered.


Indeed - 22 months ago - save job - block
About this company
2,543 reviews
Holiday Inn Hotels & Resorts is part of the InterContinental Hotels Group family of brands with global headquarters in the U.K. and...