Proud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Vancouver Centre on 711 West Broadway is a 197 room hotel located in the heart of Vancouver, British Columbia. We are currently recruiting for a dynamic individual to fill the position of a full-time Night Manager On Duty.
*Providing exceptional customer service by going an extra mile for our guests
*Accurately billing and tallying individual accounts
*Basic concierge duties such as giving out directions
*Checking guests in/out of hotel
*Responding to guest inquiries and requests
*Completing shift checklists
*Light maintenance/housekeeping duty as assigned
*Work with all staff on shift to ensure a smooth operation
*Other duties and projects as assigned
*Knowledge on Opera property management system an asset
*Diploma/Degree in Hotel/Hospitality Management is required
*One or more years front office/guest services experience including supervisory experience is required
*Excellent customer service skills and attitude
*Strong communication and interpersonal skills
*Ability to handle challenging situations with tact and diplomacy
*Excellent command of the English language, verbal and written. Second language an asset.
*Must be available to work shifts. (AM, PM, Nights and weekends, mostly nights)
Thank you for your application. Please be advised that only short-listed candidates will be contacted.
Please do not call the hotel as resumes will only be accepted via email.