HOLIDAY INN EXPRESS AND SUITES Employer Reviews

The Holiday Inn is one the best jobs I've had to date. The work environment is very relaxed and stress is kept to minimum. My day usually begins early in the morning. My co-workers are very fun, relaxed people.

Loved Management! She did her job very well, and surprisingly as she was very young. I felt as though I could talk to her freely, totally had an open door policy.
Met some absolutely wonderful people there, felt fortunate to have worked there.
Unfortunately, I grew weary from the graveyard shift, and felt as though maybe I had outgrown the place.

Typical days are long days very stressful days. I have learned how to manage at a young age and learn alot about the hotel business the environment with the co-workers are good and family oriented. The hardesr part about the job is staying on top everything with guest,employees, and paperwork.

Hardest part of the job is dealing with customers who book through a third party during college events going on in the town.

I enjoyed working in this work place. Working with the public was a great experience, and working with co-workers was a blast. I learned valuable skills that I use on a daily basis, and it helped me interact and become comfortable with others and the community. Management was terrific, and my boss was outstanding! The hardest part about this job was – more... working long hours on holidays and learning basic maintenance skills. All the hard work payed off and I highly recommend staying and working at this facility. – less

A normal day was filled with answering phone calls to make reservations. I worked all kinds of shifts and only the morning shift worked with the manager. I rarely had co-works around. The only time I had co-workers around was a busy weekend night or mornings with breakfast bar and housekeeping.
I also did guest services. This was were a guest in the – more... hotel, checking in or out, I would help with whatever they needed. – less

Working at the Holiday Inn Express is entertaining. I see people from all over the world. I'm exposed to different cultures, languages etc.. I love my job!!

Laid back and easy going as long as you do your job. The thing I learned from this company is that just because you don't make a lot of money doesn't mean you can't be happy, and if you act as a professional you will most likely be treated as one. Management was usually always changing as they would always quit for what ever reason, but was usually – more... fun to work with. Co-workers come and go but generally are fun to be around. There wasn't really a hard part of the job, overall a great place to work and a fun environment. – less

I extremely enjoyed my year working at The Holiday Inn Express and Suites, the staff was catering, outgoing and overall just amazing. I personally dealt with different guests every day and our very regular guests who would stay months at a time with us. The most difficult part of my job while I was there however, was having people yell at me over the – more... phone and even in person about things that I had no control over, such as prices, the no smoking policy and that the hotel does not allow pets. My managers were great and on the rare occasion I could not diffuse a situation they would always step in to assist. The absolute most enjoyable part of my job was getting to meet all kinds of people and have the opportunity to learn about them and the places they were from. – less

I love my co-workers, they are awesome!! Management is okay but there is no room for advancement, pay is not great nor are raises. It is a good place to work if you are not looking to advance or not looking for benefits. The perks would be easy work. It is also a great way to talk with a variety of guests as we get guests from all over the world. Another – more... perk is employee discount at IHG properties. The hardest part of the job is not getting paid enough according to cost of living but I think it is basically what other places get in this area. The most enjoyable part is meeting new people. – less

Management not that great they treat us poorly. Hotel needs to be renovated the rooms are falling apart and the management is not focusing on that. They stopped giving breaks.

The hours were long in the morning. Trying to manage everything in time for people to come. It was very hard on days that there was a full house and no extra help. The co-workers were great. The management was just starting out; because it was a new hotel at the time. I enjoyed meeting people from all over the world!

I was lucky to come into the property during a full remodel. Even with the challenges, in the end it gave us an even nicer hotel for our guests.

Being the GM of this property I was able to work with everyone of the staff. I worked with housekeeping, maintenance, and front desk. I have an open door policy for everyone and that kept communication lines – more... open.

I had a great owner that allowed me the freedom to work and not micro-manage me. I learned from him and to this day, I appreciate him. – less

Brand representation was paramount in my job as the Holiday Inn Express front desk representative. I made reservations in person as well as over the phone. Swift problem solving was another major responsibility of mine at the hotel. I was frequently left alone for my shift, raising my accountability and responsibility of all 96 guest rooms. Learning – more... on my feet was also important during this opportunity and I got very good at it. I provided customers with the satisfaction they expect from IHG. I regularly suggested attractions to see or restaurants to eat for those who where not from the area. – less

I worked in two departments. I worked in the kitchen. And also at the front desk. The kitchen I cooked, cleaned, and took care of everything at regarding the food and dining envoirment. I also made a list for management each week of supplies. On the days I worked front desk I would help guests check in and out of their rooms. Anwsered the phones, took – more... messages, gave directions to out of town guests, and made guests feel welcomed, cared for, and safe. – less

A day consists of the front desk staff, myself included, processing all the check ins and checkouts for the day, placing reservations, and updating current ones, answering phones, and tending to guest services, including laundry, telephone calls, food orders, and room functions.
The co-workers are very polite people, and work extremely hard to make – more... sure the needs of the guests are met.
The hardest part of the job is that there is a massive learning curve. The training was minimal, so they throw you instantly to get a feel for the situation.
Working with guests is enjoyable, and making those connections makes it very pleasurable, and allows you to network with other people. – less

I liked working for this company, great people just didnt like being on 3rd shift.

Typical night at work is always long,boring and only gets interesting when you have someone to check in. Ive learned to better my communication,and problem solving skills when meeting new guest.Management here ok,just alot of tearing down and not building up of anyone.We could always use an encouraging word everynow and then.My coworkers are all easy – more... to get along with but they tend whine and complain when they have to cover for someone elses shift or have to do a certain task if the guest is not happy.Hardest part of the job is staying up every single night, alone at a desk with no security but besides a locked automation sliding door in which people still break in.The most enjoyable part of the job would have to be meeting people with different attitudes, and different cultures of everywhere coming to stay here. – less

They can be team players and it takes a while to learn but once you learn it will be alright

Not really what I was looking for or use to doing. Would rather work in a more professional environment.