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HOLIDAY INN EXPRESS AND SUITES
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67 reviews

HOLIDAY INN EXPRESS AND SUITES Employee Reviews

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no other activities in the hotel for workers. Its just work
House Keeping (Current Employee), Dawson Creek, BCJuly 3, 2013
Pros: free lunch if the hotel is full
Cons: split shift
Housekeeping is not an easy job, it requires full energy everyday. It is a challenging job because you have to make sure the hotel guests are satisfied and comfortable with their rooms. With my job, I learned a lot of how to deal with guests, management and co-workers. The hardest part of the job is to go back to work in the evening if there are night – more... shift guests. It is overwhelming though when guests appreciate the housekeeping job. – less
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No benefits. Management is not very good either.
Front Desk Agent/ Customer Service (Former Employee), Iron Mountain, MIOctober 16, 2014
I loved being around the people and assisting them. The management is very poor. There were no benefits or job security.
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Intresting job that offers a chance to meet new people.
Front Desk Clerk;Night Auditor (Current Employee), Clinton, MSOctober 16, 2014
This company is wonderful, I do work with a great staff. The job its self is not hard its very easy to learn. However the training could be better.
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Great Company and Staff just need better compensation
Guest Services Agent (Current Employee), Lawrenceville, GAOctober 9, 2014
Great job and work enviornment. Only wish that the pay was better, but it is limited service hotel.
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Great Place to Work
Front Office Manager/Revenue Manager (Former Employee), Cross Lanes, WVOctober 3, 2014
Pros: fun people to be around
Cons: no benefits
I had a wonderful experience at the Holiday Inn Express. Great cool climate, and wonderful management to work for.
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The Clean bandits!
Housekeeping (Former Employee), Grand Junction COSeptember 29, 2014
Pros: breakfast was provided for staff
Cons: easily replaced, not quite full time
I worked in the housekeeping department. Some days I would also work the breakfast bar. The staff are great. The hotel rooms are DEFINITELY clean. I will always choose Holiday Inn because of this experience! The head housekeepers make sure to inspect the rooms from top to bottom. (Almost with a white glove!)
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I HAVE LEARNED A LOT ON MY OWN DURING THE NIGHT SHIFT.
Night Auditor (Current Employee), Laurel, MDSeptember 10, 2014
HARDEST PART OF THE JOB IS TO WORK ALONE.
I HAD THE CHANCE TO MEET GREAT PEOPLE AS GUEST AT THE HOTEL AND BUILD PROFESSIONAL RELATIONSHIP.
CO WORKERS EASY TO WORK WITH.
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fun
Manager (Current Employee), Humble, TXAugust 25, 2014
fun and interesting place. always meeting new people and dealing with new situations each day
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fun and get to help people
Receptionist/Housekeeper (Former Employee), Shawnee, OKAugust 19, 2014
Pros: it was fun to be there i loved going to work
Cons: the customers were rude
go in and help with breakfast then after breakfast we clean up and help with the front desk checking people in and out of their hotel room. our management was awesome i loved being there.
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Enjoyable
Front Desk Representative (Former Employee), Rensselaer NYAugust 18, 2014
Not a difficult job overall. Check guest's in and out of hotel rooms. Some paper work involved. Balancing cash drawers and drops. Teaches you really good customer service. Great learning experience
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Fast-paced, customer oriented business
Guest Services Representative (Current Employee), Laurinburg, NCJuly 21, 2014
Pros: free breakfast, discounted rates at other brand locations
Cons: no breaks/lunch, no pay raises, no set schedule, no job security, no advancement opportunities
A typical day at work would be to handle/process all cash/credit card transactions for those checking in/out; to answer and direct calls as needed; take and update reservations in the Opera/Holidex systems; sort, wash, dry and fold all laundry; deliver missing toiletry/linen items to guests and/or ensure housekeeping has all necessary items to make – more... rooms; restock front desk items; update room cleanliness status in the computer systems; send and receive faxes for guests and employees; other duties as requested by management.
The main things I have learned from this job are how to appropriately interact with the public to ensure a professional, friendly and enjoyable relationship between customer and business. I have learned how to multitask and trouble-shoot issues between front-desk and housekeeping. I have also learned how to appropriately approach co-workers and management when there are issues.
The hardest part of this job is ensuring proper communication between all departments and ensuring accuracy in areas where one does not have direct involvement. There seems to be an issue with this due to alliances and blatant favoritism between management and certain employees. There is also no unity or agreement between the levels of Management, resulting in contradictory instructions and decisions. Gossip is also a large problem which affects ones ability to advance in the industry or feel secure in ones position. There are no set rules or regulations for rewards, rates, schedules, or income and issues with maintenance constantly go unfixed.
The most enjoyable part of the job is the interaction with the public and the housekeeping staff, as Front Desk Clerks share many of the same responsibilities. – less
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Work Environment
IHG Loyalty Rewards Champion and Front Desk Agent (Current Employee), Ooltewah, TNJune 12, 2014
Rapidly changing paced environment; includes large quantity of face-to-face and telephone interaction; limited cash handling; large amount of data entry; creative problem solving/resolution scenarios faced almost daily
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fun, good flowing workplace
front desk receptionist (Former Employee), Searcy, ARJune 3, 2014
I learned a lot in this particular job. It showed me a lot about customer service and how to always wear a smile. Management was really good about understanding any situation and showed me a lot when I asked for help. My co-workers were amazing and we always got along. The hardest part of my job would be bending down all the time, as I was pregnant – more... at the time, but all in all it was a wonderful job. I loved meeting new people and seeing regular customers all the time. – less
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Great Place
Assistant Director of Sales (Current Employee), Newberry, SCApril 18, 2014
Enjoyed working here! Great place, needed more benefits. Management was great!
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Excellent and caring co-workers
Night Auditor (Current Employee), Detroit, MIApril 10, 2014
Cons: no security at night
Location is awesome, there's almost always some function going on in downtown Detroit
These are some of the best people in the world to work with and for.
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good people but bad management
Front Desk Agent (Former Employee), Albuquerque, NMApril 9, 2014
Pros: good coworkers, relaxed work environment
Cons: not safe, no benefits
I often worked alone from 3-11 at this job and felt concerned for my safety and the safety of my guests on more than one occasion. During the day it was a fine place to be and work but, there should have always been two people working the night shift.
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Great place to work.
Customer Service (Current Employee), Morgan City, LAApril 9, 2014
Pros: meeting new people.
Cons: collections.
Filling taxes and creating loans, doing collections, collecting collateral, credit checks, applications.
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Very fun and productive place
Housekeeper (Former Employee), Aberdeen, SDApril 3, 2014
I love working there, walking in every morning or afternoon I felt at home.
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General Manager
General Manager (Current Employee), georgetown texasMarch 29, 2014
Pros: i work for the owner
Cons: i cant move any further in the company because it is a franchise.
Great atmosphere.Our hotels revenue is mainly based off of weddings,pilots from the Georgetown airport
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Good place to work while in school
Front Desk Associate (Current Employee), Edmond, OKMarch 25, 2014
Pros: able to study, fairly easy job, can make lasting relationships with regular guests
Cons: no breaks, no benefits, got one raise in the 2 years that i have been here
-Checking guests in and out
-Dealing with cash and credit card transactions
-Must have customer service skills
-Multitasking is a great skill to have for this job
-Hardest part of the job is getting complained to by unsatisfied guests

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