Pros: free breakfast, discounted rates at other brand locations
Cons: no breaks/lunch, no pay raises, no set schedule, no job security, no advancement opportunities
A typical day at work would be to handle/process all cash/credit card transactions for those checking in/out; to answer and direct calls as needed; take and update reservations in the Opera/Holidex systems; sort, wash, dry and fold all laundry; deliver missing toiletry/linen items to guests and/or ensure housekeeping has all necessary items to make – more... rooms; restock front desk items; update room cleanliness status in the computer systems; send and receive faxes for guests and employees; other duties as requested by management.
The main things I have learned from this job are how to appropriately interact with the public to ensure a professional, friendly and enjoyable relationship between customer and business. I have learned how to multitask and trouble-shoot issues between front-desk and housekeeping. I have also learned how to appropriately approach co-workers and management when there are issues.
The hardest part of this job is ensuring proper communication between all departments and ensuring accuracy in areas where one does not have direct involvement. There seems to be an issue with this due to alliances and blatant favoritism between management and certain employees. There is also no unity or agreement between the levels of Management, resulting in contradictory instructions and decisions. Gossip is also a large problem which affects ones ability to advance in the industry or feel secure in ones position. There are no set rules or regulations for rewards, rates, schedules, or income and issues with maintenance constantly go unfixed.
The most enjoyable part of the job is the interaction with the public and the housekeeping staff, as Front Desk Clerks share many of the same responsibilities. – less