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HOLIDAY INN EXPRESS AND SUITES
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57 reviews

HOLIDAY INN EXPRESS AND SUITES Employer Reviews

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no other activities in the hotel for workers. Its just work
House Keeping (Current Employee), Dawson Creek, BCJuly 3, 2013
Pros: free lunch if the hotel is full
Cons: split shift
Housekeeping is not an easy job, it requires full energy everyday. It is a challenging job because you have to make sure the hotel guests are satisfied and comfortable with their rooms. With my job, I learned a lot of how to deal with guests, management and co-workers. The hardest part of the job is to go back to work in the evening if there are night – more... shift guests. It is overwhelming though when guests appreciate the housekeeping job. – less
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Fast-paced, customer oriented business
Guest Services Representative (Current Employee), Laurinburg, NCJuly 21, 2014
Pros: free breakfast, discounted rates at other brand locations
Cons: no breaks/lunch, no pay raises, no set schedule, no job security, no advancement opportunities
A typical day at work would be to handle/process all cash/credit card transactions for those checking in/out; to answer and direct calls as needed; take and update reservations in the Opera/Holidex systems; sort, wash, dry and fold all laundry; deliver missing toiletry/linen items to guests and/or ensure housekeeping has all necessary items to make – more... rooms; restock front desk items; update room cleanliness status in the computer systems; send and receive faxes for guests and employees; other duties as requested by management.
The main things I have learned from this job are how to appropriately interact with the public to ensure a professional, friendly and enjoyable relationship between customer and business. I have learned how to multitask and trouble-shoot issues between front-desk and housekeeping. I have also learned how to appropriately approach co-workers and management when there are issues.
The hardest part of this job is ensuring proper communication between all departments and ensuring accuracy in areas where one does not have direct involvement. There seems to be an issue with this due to alliances and blatant favoritism between management and certain employees. There is also no unity or agreement between the levels of Management, resulting in contradictory instructions and decisions. Gossip is also a large problem which affects ones ability to advance in the industry or feel secure in ones position. There are no set rules or regulations for rewards, rates, schedules, or income and issues with maintenance constantly go unfixed.
The most enjoyable part of the job is the interaction with the public and the housekeeping staff, as Front Desk Clerks share many of the same responsibilities. – less
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Work Environment
IHG Loyalty Rewards Champion and Front Desk Agent (Current Employee), Ooltewah, TNJune 12, 2014
Rapidly changing paced environment; includes large quantity of face-to-face and telephone interaction; limited cash handling; large amount of data entry; creative problem solving/resolution scenarios faced almost daily
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fun, good flowing workplace
front desk receptionist (Former Employee), Searcy, ARJune 3, 2014
I learned a lot in this particular job. It showed me a lot about customer service and how to always wear a smile. Management was really good about understanding any situation and showed me a lot when I asked for help. My co-workers were amazing and we always got along. The hardest part of my job would be bending down all the time, as I was pregnant – more... at the time, but all in all it was a wonderful job. I loved meeting new people and seeing regular customers all the time. – less
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Great Place
Assistant Director of Sales (Current Employee), Newberry, SCApril 18, 2014
Enjoyed working here! Great place, needed more benefits. Management was great!
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Excellent and caring co-workers
Night Auditor (Current Employee), Detroit, MIApril 10, 2014
Cons: no security at night
Location is awesome, there's almost always some function going on in downtown Detroit
These are some of the best people in the world to work with and for.
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good people but bad management
Front Desk Agent (Former Employee), Albuquerque, NMApril 9, 2014
Pros: good coworkers, relaxed work environment
Cons: not safe, no benefits
I often worked alone from 3-11 at this job and felt concerned for my safety and the safety of my guests on more than one occasion. During the day it was a fine place to be and work but, there should have always been two people working the night shift.
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Great place to work.
Customer Service (Current Employee), Morgan City, LAApril 9, 2014
Pros: meeting new people.
Cons: collections.
Filling taxes and creating loans, doing collections, collecting collateral, credit checks, applications.
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Very fun and productive place
Housekeeper (Former Employee), Aberdeen, SDApril 3, 2014
I love working there, walking in every morning or afternoon I felt at home.
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General Manager
General Manager (Current Employee), georgetown texasMarch 29, 2014
Pros: i work for the owner
Cons: i cant move any further in the company because it is a franchise.
Great atmosphere.Our hotels revenue is mainly based off of weddings,pilots from the Georgetown airport
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Good place to work while in school
Front Desk Associate (Current Employee), Edmond, OKMarch 25, 2014
Pros: able to study, fairly easy job, can make lasting relationships with regular guests
Cons: no breaks, no benefits, got one raise in the 2 years that i have been here
-Checking guests in and out
-Dealing with cash and credit card transactions
-Must have customer service skills
-Multitasking is a great skill to have for this job
-Hardest part of the job is getting complained to by unsatisfied guests
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Modesto's Holiday Inn and Suites is NOT a good place to work
Night Auditor (Former Employee), Modesto, CAMarch 22, 2014
Pros: free breakfast
Cons: bad management, terrible staff
I started this job two weeks ago and it was going ok. Something did feel off with all the employees and managers though. Everyone who worked front desk or sales was very cold towards anyone who wasn't "in". I was hired to do Night Audit due to selling my car for a pervious job and have to borrow one, so I could only work nights for the time being. After – more... being hired I was told I would have to work in the morning twice a week because the owners son was on vacation. I expressed to them again I do not have access to a car in the day time and I was told I would be working nights only. They didn't care. Luckily I was able to find a car and worked mornings. Then I have a morning shift, work along side one of the managers and things were looking up. Then the next day I get a call saying I am being let go due to buget restraints. Why did you hire me for then when you let me go two weeks later. Makes no sense. Bad buisness practices. – less
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Very Demanding and not family oriented
Laundry Attendant/ Room Inspector (Former Employee), Florence, AZMarch 19, 2014
Pros: it was a job
Cons: little breaks no lunch and demanded too much with out compensating.
Worked employees too much and did not follow through with promises of getting raise. Did not care about the fact of employee having a family to care for and demanded more time with no pay compensation.
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Excellent Workplace!
Guest Service Agent (Current Employee), Terrell, TXMarch 17, 2014
Pros: paid lunch time
Cons: insurance
Workplace is typically fast paced and thoroughly enjoyable.
I've learned quite a bit, tips and tricks to be more productive and as well as simple changes in routine that can lighten work loads and finish work faster.
The hardest part of my job is to tell potential guests we are sold out and have no availability.
The best part of my job is being able – more... to resolve concerns and make sure my guests leave 100% satisfied. – less
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Everyday there is someone new coming into the hotel
Front Desk Agent (Current Employee), Austell, GAFebruary 28, 2014
Pros: nice clean hotel, overtime
Cons: no health benfits
We have all types of guest that lodge with us. We have guest that like us so much they stay with us for months at a time.
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Work usually doesn't feel like you're at home,but being there does!
Front Desk Clerk (Current Employee), Mount Airy, NCFebruary 26, 2014
Pros: early morning shift (7am-3pm), the management group, my gm
Cons: nearly every weekend work, pay, no health insurance
When I started a little over four years ago, little did I know, it would be a life changing event.
I have grew and matured so much while being with this company. They have taught me that the sky is the limit, and beyond. I have become responsible with my actions and my everyday life. I do like the job, but, I think my manager, and the management group – more... I work for has made it so enjoyable to work for. – less
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loved this job
Breakfast Supervisor (Former Employee), Omaha, NEJanuary 25, 2014
Pros: awesome enviorment
loved conversing with the guests and getting to know our regulars.
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very fun
housekeeper (Former Employee), Sedalia, MOJanuary 21, 2014
cleaning and inspecting rooms management was great coworkers were very awesome the hardest part of the job was inspecting others work most enjoyable part was working with guests and coworkers
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Friendly co workers
Guest Service Agent (Former Employee), Festus, MODecember 10, 2013
Pros: employee rates, free breakfast
Cons: no room for advancement, wages, no benifits, working alone all night therefore no lunch break
This is truly a fun job when it is busy, when it is slow it is SLOW!! I have met a lot of interesting people from around the world. I feel I have gained a lot of knowledge and experience in tough situations to further my career. Unfortunately there is NO room for advancement, no benefits, raises are very rare, hours vary upon season, this would be an – more... ideal job to gain experience in a professional environment, or a student.This hotel has great GM. I would recommend Holiday Inn Express as a job but not a career. – less
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Juggly and exciting work place
General Manager; Brand Manager (Current Employee), Tehachapi, CADecember 1, 2013
Everyday is another day to accomplish. Tried to start everyday a new
day for all the staff. .
Constant couching and guiding staff and making sure that everyon is on the same page.
Respecting staff makes you earn respect.
Owners always behind the manager is the hardest part of job.
Good and harmonious relationship with all the staff is the best part.
Created – more... one family around the hotel , productively and a fun place to be. – less

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