Associate (Former Employee), Detroit, MI – July 1, 2014
Pros: it's a job
Cons: terrible upper management, favortism played, lazy co-workers, etc.
I have worked at a few companies in my lifetime and would consider myself well versed in regards to employers and HMSHost in Detroit Metro Airport definitely takes the cake for being one of the worst companies I've ever been able to witness firsthand.
How this company is still afloat is truly astonishing and I'll tell you why.
The upper management – more... here is extremely lazy and plays favoritism on a consistent basis. On an average day, they sit in their office and ask others to do their job for them. They have hired utilities crew members but yet ask their supervisors and other associates to do the majority of the work that they should be doing. They take the credit when things are going well, and are quick to blame and point the finger when things are off or aren't how they expect it to be.
This company is about to go through lay-offs at this location based on an article I just read and reading reviews regarding the brands/units this company has (soon to be had) it's extremely obvious why they're the laughing stock of the airport and weren't granted anymore units/brands to run into the ground.
Co-workers can be a joy to work with but even then, this company is so bad it creates a negative environment and vibe which results in tension and poor customer service being provided by us.
The best part about the job is the fact you get a paycheck, but if you're looking for even the slightest thing positive that extends beyond that, please take your hard work, positive energy, morals, and ethics elsewhere because this company will be the death of you and will truly make you question your character on a consistent basis. – less
Management treats you horribly and you get no appreciatation whatsoever. You'll love your coworkers but you'll hate going into work everyday. So if you like being treated like a human this is definitely not the place to work.
Multi Unit Manager (Former Employee), Delaware/ Maryland/ New Jersey – May 22, 2014
Pros: insurance package is great and bonuses are nice
Cons: no holidays off.
Good company to gain experience as a multi unit manager, but the culture is not used to change or new ideas. Not up to date with new new hiring processes and they don't promote externally for upper management positions. You meet a lot of different cultures.
Asst Manager (Former Employee), RDU – April 28, 2014
Cons: not enough space to list
WOW! Always look before you leap I've been told. And this place is one to look at before you sign on the dotted line. GM interviewed me and he was obviously out of touch with his management team. Extreme turnover rate in all areas of operation. The management plays favorites with scheduling . The best day I have had in a long time was the day I left. – more... And I am ashamed that I didn't leave sooner. – less
Cashier (Current Employee), Fort Myers – April 23, 2014
Pros: 50% of lunch anywhere
Cons: don't have any
HMShost is a great company to work with while attending college, they are flexiable with my schdule, and always caring about me as a person not just a worker. I have had a great learning and growing experiance since working with HMShost. I have had many different job titles that gave me some experiance in areas I never had knowledge in before. I have – more... been greatful to have worked for this company and hope anyone else who comes across them has the safe experiance. – less
Snack bar attendant (Former Employee), Charlotte, NC – April 15, 2014
Pros: pay for meals at limited places
Cons: rude managers
Mangers are rude and disrespectful. If you are smart and educated this place is not for you. Not even if your just looking for a part time job do not go. Also company has a bad rep in airport. I had a co worker threaten me on the job and management did nothing about it because they needed people so bad. Informed TSA and Airport police they said they're – more... always having problems with them. Another thing HR gives you a set schedule before you start work and then the store manager will give you a different schedule. The Mangers love to threaten your job often and remind you of you 90 day probation for all new hires.They are just messy and unorganized. – less
PROJECT MANAGER (Current Employee), MN – April 12, 2014
supporting the manager of a store with medium sales volume and moderately complex operations, and is responsible for day-to-day supervising of non-management associates, assigning work to non-management associates, focusing on store level operation performance, coaching and developing Shift Supervisors and other non-management associates and performing – more... all other responsibilities as directed by the business or assigned Management of which associate is capable of performing. This is an exempt position and typically reports to the Operations Manager, depending on local requirements. – less
Cashier Barista (Former Employee), Somerset, PA – April 9, 2014
Pros: $10 to spend on lunch breaks everyday
Cons: management, organization
I had a bad experience at this job so I'm obviously not going to have a good review. Everything at HMSHost was extremely unorganized and there was no such thing as order there. Managers were more like "sit around and watch everyone else work" kind of people. I worked at Starbucks on the Southside Plaza in Somerset PA. One night I was working a shift – more... alone and I had a line of 15+ people and managers stood across the plaza in the other franchises watching me.. now you would think with them being managers they would have enough brains or even courtesy to come help, but no. My second bad experience was when we had a line of about 40+ people and my co-workers that I was working with at the time did not have very much knowledge of Starbucks and the items that they sell. Well this resulted in people not getting the correct things they wanted and they started throwing their drinks back at me. After they were throwing their drinks another one of my co-workers started screaming and swearing at me to get on the register and figure things out. Well I told a manager and he did not see anything wrong with the situation so I had had enough so I voluntarily quit and went home. The working environment is not good. The boss that is in charge of the whole plaza has not a clue what goes on so how is anyone to correct what they are doing? There is favoritism that goes on. It was the worst working experience that I have ever had and it was my first job so now I never want to work in fast food or anything similar to that again! – less
Associate (Former Employee), Beckley, WV – March 30, 2014
Pros: free lunch up to $9.00 tax free, flexibly schedules, friendly manager, and great pay for fast food
Cons: not a lot of room for advancement and hard work tends to get overlooked.
Through my experience, during the summer every day was busier than the last. Most of my co-workers didn't like it, however I found it challenging and better than the days when it was slow. During these times the management was helpful and through all this I learned to look on the bright side of things and try to be the best at everything you are told – more... to do. Oddly enough, to me the hardest and most enjoyable part of working at this company was when it was busy. It would make the day go by fast and i could really apply my skills i learned throughout the time leading up to the busy season. – less
Cashier/Sales Associate (Current Employee), Newburg, PA – March 15, 2014
Pros: $10 lunches which at their prices isn't much
Cons: management, young co-workers equals lots of drama.
Pretty Easy work typically fast food work environment Training is only a few hours Management is pretty screwed up schedules are posted only a day or two before going into effect many request offs are ignored. Scheduling is erratic and in winter time almost nonexistent. Full time workers may or may not get their full time hours and part time workers – more... hours is completely a game of hope and luck. Also if management doesn't like you, you will almost never be scheduled. Starting pay at least on the Pennsylvania Turnpike is currently $9/hr. and raises are annual based on evaluation. – less
Cashier (Former Employee), Belmar, NJ – March 12, 2014
Pros: 12 dollar discounts for lunch
Cons: waiting in long lines for lunch-break
In this job there was never really a typical day at work. Different people come in all the time. The summer is very busy time for HMShost. Mondays-Thursdays would be considered the slower days, and Fridays-Sundays were the busiest days. It was never boring. There was always something to do or someone to talk to. I learned a lot about working at a fast-pace, – more... while still maintaining excellent customer service. My co-workers were very nice, and very helpful while going through training. The managers were all great there, and always helped as needed. The hardest part of the job was how fast-paced it could get. The most enjoyable part of the job was talking to the customers, and providing every single one with outstanding customer service. – less
Shift Lead (Former Employee), North East, MD – March 5, 2014
Pros: great people, free lunch
Cons: not sure, .
Very fun place to work. loved the people they had everything set up great. A lot of people come through but most of em are good people and easy to learn. hard part was learning to understand other nationalities language.