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155 reviews

HMSHost Employee Reviews

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expected to do more
Multi-store Supervisor (Current Employee), Edmonton, ABOctober 19, 2014
Short staff all the time. and expected to do more then job description.
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all good hard workers but paid low and your just a number
not saying (Current Employee), edmonton, albertaOctober 6, 2014
Pros: people that you meet
Cons: morale
So unfortunate that there are so many good people that work there and all they are is a number, they work so hard, work extra for not very much for wages. Even supervisors or management do not get paid right for what they do. And the thing about here is that it is in the middle of no where so to travel here costs. It is just disheartening that a international – more... and successful company would run this way. – less
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Dust hazardous, neglected, forgotten about hours after my shift
Cashier (Former Employee), DorvalMarch 22, 2014
Pros: some very nice co-workers
I was very excited to be working at the airport.
But my first day I went home crying. The managers were incredibly rude, they did not have any kind of good feelings about anyone, everyone was considered a threat. I was told I was going to be selling sandwiches and drinks for a fancy restaurant ( outside of it ) and they put me in this corner, selling – more... 23$ sandwiches, 2 week old moldy cheese platters, and I got hospitalized for the amount of dust I was inhaling. Yes, I was dusting constantly during the day ( with paper towels, no duster was given), but the air was so bad that there was no catching up with it. I started having blood coming out of my ears, couldn't breathe and I told the management, nobody really bothered doing anything or looking into it. I worked there four months, made maybe 8$ a day at my booth and had no chair for my 8 hours ( sometimes 9 or 10, depending on when they decided to check me out to go home, I've been forgotten about several times ). I had customers complain to management to at least get me a chair but there was no chance of it. I was supposed to start with minimum wage but they messed up and somehow started me off at 8$ ( like the waitresses inside that made 200$ in tips everyday) and it took a few weeks for them to fix that. I also have been harassed and been called several things from customers for selling very old, WAY overpriced 3 slices of cheese and I really hated it. I would love to work at the airport again, but I will stay away from HMS. Please submit with caution, it truly was a horrible job with horrible management. Take advantage of being unionized.. I didn't.
This was a few years ago, maybe theres a chance things have changed, I very much hope so! – less
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management are too young
cleaner (Former Employee), kingston ont canadaDecember 2, 2013
Pros: meeting interesting people from different countrys
Cons: terrible management, to many chiefs and not enough indians
i was a cleaner here from aug/13 to nov/13.never got my probation over.i am a 56 year old woman who loved this job so much.i met alot of nice customers who always came back.i was told right from the start not to mingle with anybody from the brands because i will get caught up in all the drama.well i did not listen.i had fun with anyone i talked too.i – more... got let go a few days before my probation.3 weeks later i find out it was because i apparently made sexual comments to other employees.well i should have listened the first time.i did no such thing to anyone there.99% of the employees are teens to in their early thirties.thats the age of my kids.dont think so.it takes something i said to some young kid to manifest it into something huge.management and staff are all around the same age.so whats that tell you.all their brains think alike.no matureity yet. – less
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Tim Hortons
Hostess (Former Employee), VariousSeptember 19, 2013
Pros: some places pay for lunch break
Cons: no raises, no respect, talking down, bad mgmt.
I've worked many of these restaurants. Management is horrible . Pay is always low, at one place I had a store owner laugh at my face for asking for a raise on my third year. Favorites, short breaks, no respect and confrontation instead of constructed criticizes. If you are a glutton for punishment. You will work here.
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Interesting job, able to meet so many people
Customer Relations Associate (Current Employee), Edmonton International AirportApril 3, 2013
Pros: free food
Meet and greet guests, make them comfortable. Nice place to work, with very nice colleagues.
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unproductive, bad working environment
cashier (Current Employee), dorvalJanuary 31, 2013
Pros: insurance
Cons: short breaks, sometimes no breaks due to lack of staff, no advancement, little tips
I have worked for this company and i am very dissatisfied with poor mangement, careless supervisors and managers with bad attitudes. i am very frustrated with having to deal with co-workers with bad customer service. Managers change my schedule without advising me first and ask me to do jobs that are not part of my duties.
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Horrible place to work for
Cook/Cashier/Utility (Former Employee), Verona, PAOctober 20, 2014
Pros: free meals
Cons: free meals were awful. horrible management. constantly lied to. way too much drama.
Worst place I've ever worked. Management is absolutely terrible. They put people in management roles that have absolutely no prior training or experience. HR is constantly having to get involved in situations because management is very shady about things. They will constantly lie to their employees and purposely try to start problems between employees. – more... Turn over rate is extremely high because of this. Working here was honestly like being in a junior high because of the amount of drama that the management infuses. – less
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Hated It
Cashier/Cook (Former Employee), Phelps, NYOctober 14, 2014
Great Work, Bad Management. Co-Workers were great, no benefits. Had to work most your breaks. Called you in on days off then you didnt get paid over time.
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Productivity, friendly and fun place
Assistant accountant (Former Employee), Dublin airportOctober 13, 2014
Pros: friendly, challenge
Cons: long distance to work
Time pressure of routine work.
Friendly environment to work.
Clear report line to managers.
Challenging objectives to achieve.
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It was a very great place to be working at, fun environment
Delivery Driver, Beyond The Grind (Former Employee), Irvine, CAOctober 6, 2014
I was pleased with the company, unfortunately I had to resign due t schedule conflicting with school.
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Productive and fun, management is terrible!
Barista (Current Employee), DFW airportOctober 2, 2014
Pros: fun, busy
Cons: long shifts, low pay, terrible management
The overall job is a good, fun place to work. You get to meet many different types of people and are able to socialize and make drinks all day. While the job itself is fun, the management is terrible. i see a manager maybe once a day and its always an, "okay, nobody called in? bye." type of meeting. There is never any positivity. If a manager is headed – more... your way, its never good. They never seem to have any praise to tell anyone, it is always negative, which sets an unpleasant mood for workers.
The hardest part if my job is dealing with that. If i had upbeat managers that understood how to co-exist with their employees, my job would be perfect(other than the low pay).
I have been told for the past 5 months that I would get to take my test to get my first raise, and then move onto a supervisor position.
At this point, i should be a supervisor, but I am still stuck at the basics because there is literally always an excuse as to why they cant sit down and help me fill out my paperwork(unfortunately, I need a managers time to complete the process). – less
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Terrible management
Associate (Former Employee), Clyde, OHSeptember 29, 2014
A pical day at hmshost includes being shoved in a concept that you receive no training in, being very busy and having the only other employee working with you taken away to also be put in a store they received no training for as well. For the type of work this is, the management makes it way too stressful. Its not all of the management, just a specific – more... person workerend up angry, and spiteful because of dealing with the stress and it makes for a very hostile environment. Most enjoyable part of the job? The end of your shift. – less
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cooking and frying
Chef (Former Employee), Manchester, NHSeptember 24, 2014
Pros: free lunch and dinner
Cons: shorts breaks
it's fun working there and lovely at the same time, but poor management.
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Great company with many career paths available.
Senior Director of Operations (Former Employee), Bethesda, MDSeptember 12, 2014
I was allowed to grow and develop my skills in multiple airport. I also experienced high volume and a fast paced environment.
During my career with HMSHost I was given many challenges from opening over 20 restaurants to developing many direct reports.
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good at first than fell down hill
Cashier (Former Employee), Fort Myers, FLSeptember 5, 2014
worked here twice in my life and loved it the first time around but the second time I did not like it the manager was not understanding in life situations.
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It was an enjoyable learning experience that introduced me to the world of the workforce.
Food Preparation (Former Employee), Forked River, NJAugust 28, 2014
I learned the ins and outs of a basic day of food preparation work, doing my best to please the customers and brighten their days by completing their orders in a timely and neat fashion. My co-workers were a pleasure to work with, as they were always supportive of my decisions, and would always make time to correct me if I performed one of my duties – more... incorrectly and show me the correct way to perform it. The most enjoyable part of the job was seeing the customers walk away with smiles on their faces and enjoying the food that I created for them; it gave me an unparalleled satisfaction that I would like to apply to a different line of work. I give my all to any job that I undertake, and I want to share that passion with any employer that is willing to give me the chance to show them that I can be a valuable asset to a company. – less
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terrible
Retail Store Member/Stocker (Former Employee), Newark, DEAugust 26, 2014
all the cared about was sales and didnt have a good schedule, you barely got weekends off
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This Job Is Okay
Cashier/Cook/Baker (Former Employee), Phelps, NYAugust 20, 2014
Pros: 50% off food/ drinks are free 24/7 depending on what you get.
Cons: food reg price cost anywhere from $4-7, work long hours for low pay
The management sucks but the co-workers were great. The job is a job ( fun, easy, and reliable) but, it can be hard if your co-workers dont work as a team. Very fast pace and have to be able to multi- task. Loved my job there. Hated the managers.
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Could hardly stand it
Barista (Former Employee), VandaliaAugust 16, 2014
I left before even getting a new job because it was THAT bad. Horrible management. Some days I worked 9 hours and didn't get a break. Everyone was quitting so most days I worked alone. Sales were down so they punished the workers instead of giving incentives. I would not recommend this job to my worst enemy. I don't understand at all why people stay – more... here long term. They call off most days or just sit around. The managers will leave and go home and not tell you you'll be working alone the whole day. Just bad. Really bad. – less

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About HMSHost

HMSHost is part of Autogrill S.p.A. – the world’s largest provider of food and beverage services for travelers. Along – Read more