Field Service Representative/Manager
Hino Motors Canada Ltd. - a Toyota Group Company - Vancouver, BC

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This position supports the objectives of the Service team, and in particular, providing technical, warranty and service related assistance and training to dealers/customers in the West region. The position is home office based in the Greater Vancouver or Calgary Area.

MAIN RESPONSIBILITIES & SKILLS
Provide technical assistance to dealer technicians by phone and on-location
Plan and provide on-location training for dealer technicians plus conduct annual classroom training
Complete and process technical reports
Assist dealers in warranty and service related questions and resolve customer complaints and concerns
Plan and conduct dealer visits on a regular basis to provide additional assistance
Promote positive dealer appearance and service to ensure positive customer experience and feedback
Liaise between OEM representatives and Hino
Provide dealers with up to date service and technical information
Provide dealers with warranty and parts assistance

REQUIRED
Good communication skills (written and verbal)
Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines
Strong electrical troubleshooting skills
Willing and able to learn new technologies
Licensed Automotive / Truck Technician (strong asset)
Service management experience
Ability to work accurately and pay close attention to details despite frequent interruptions
Strong management skills
Ability to work effectively and independently in the field and in a team environment
Strong customer service orientation
Strong negotiation skills
Good time management skills, ability to meet deadlines
Strong written and verbal communication skills, Microsoft Word, Excel, Power Point

WORK ENVIRONMENT
Frequent phone calls
Home office based in the Greater Vancouver or Calgary Area
Frequent regional travel (British Columbia to Manitoba) and occasional international travel required


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About this company
Hino Motors Ltd. is a world leader in the development and manufacturing of medium and heavy duty diesel trucks. Our trucks have been built...