Desperate times call for desperate measures
Business Customer Service Representative (Former Employee) – Barrie, ON – 22 April 2017
Working at HGS for almost 2 years has taught me a few things, What they tell you in training compared to on floor is totally different, systems are so outdated, systems crashed on me all the time even though I arrived half an hour early, things literally change overnight and now you are forced to try to learn about something while you are on the phone with a customer because they do not give you time to learn about new products until a month+ after release, the scheduling for students is reasonable, but almost impossible to have once you get it because they either never apply it or somehow mess it up and last, but not least; their management and personnel finding is also impossible. Hgs is good for the paycheck because of the hours and rate of pay also the benefits you get after 3 and 6 months, due to a high turnover rate they are constantly hiring and will try to make room for new employees when there is hardly any room.
Free cake every month, commission, benefits
Long hours, awful management, lack of consistency, lack of training on new products and services