Call Centre Agent (Former Employee) – Liverpool, NS – 12 September 2017
The job culture and the people were awesome. Talking to especially the nice field reps as well as customers made a day go by super quick. Also people were very willing to help. Overall really enjoyed my experience
Workplace break room really made a difference in working the shifts
Customer Service Advisor (Current Employee) – North Bay, ON – 3 September 2017
Great, understanding management at HGS Canada North Bay. Really Personable, and professional. Would recommend to anyone looking for full time work that is technically inclined and good personable skills.
Customer Care Represenative (Former Employee) – Belleville, ON – 14 August 2017
When i worked here i felt like i was not just part of a team but part of a family. I loved everything about this job, if it weren't for personal reasons i would have stayed for a very long time. I learned most of my communication skills from working at HGS. A normal day at work was usually busy, but you always show up to work smiling because the coworkers are so amazing! I found the hardest part f the job to be the angry customers, but the best part was definitely just being with everyone around me and helping our appreciative customers.
Customer Service Representative (Current Employee) – Barrie, ON – 4 August 2017
You go in and immediately log into your system, having someone yelling at you within the first 30seconds you step foot into the building. You are promised a higher pay than you receive, as the wage decreased back down to minimum wage (11.60). Days drag on and its honestly not worth your time to have customers scream at you and tell you to kill yourself all day. HR says accommodations are made regularly for employees, but rarely are they ever actually put through.
CSR - Customer Service Representative (Former Employee) – Dartmouth, NS – 23 July 2017
Don't even waste your time. Unless its for the training period only. Worst most ridiculous company. Ridiculous impossible rules that change almost daily. I can't say enough bad things. Just you've been warned
agent (Former Employee) – North Bay, ON – 13 July 2017
HGS is the place to start out to get experience. While the management tries to do their best, some feel like they've been left behind or ignored. However, for a first time job it'll give you patience and the ability to understand that "say it with a smile" truly works.
Customer Service Representative (Former Employee) – North Bay, ON – 26 June 2017
I worked for this company for over a year. Its not the easiest job in the world; with customers yelling at you all day, no windows or fresh air in the building.. but they try to make it fun by giving out prizes and whatnot.
My experience with HGS was not bad at first. I was actually excelling in my position and being routinely complemented on my performance and even used as an example to help train new employees. I had a fantastic customer service rating, I was never late for work, I always tried my best to go above and beyond.
I felt secure in my position and was able to live comfortably supporting my family .....until they fired me. I was so blindsided... I've heard similar stories from past employees.
I truly believe this company keeps people around just long enough to work without being able to advance in position or pay
a desired work place but less understanding on disabled people
CUSTOMER SERVICE RELATIONS (Former Employee) – Belleville, ON – 8 June 2017
with my 6 months i worked with HGS in those 6 months not once did a manager or HR representative inquire into the disabilities and difficulties i had during training or understand from my point of view as to the issues in regards to socializing with others at work. in turn due to certain issues that arised due to these lack of understandings i was in their terms 'walked' i came in 2 hours before each shift to help out coworkers and to get all my prep finished before shift. i had hard time understanding policies and procedures. but all in all i did love this job even with its faults and lack of inquiries
fun place to work
no understanding in the difficulty of the mentally disabled
Call Center Associate (Former Employee) – Barrie, ON – 6 June 2017
It was fun training and learning how to operate there system. the hardest part of the job was understand how to get to the different screens required. it was easy to the aspect of sitting and learning. Management was very good and understanding.
Customer Service Representative (Former Employee) – North Bay, ON – 26 May 2017
I would not recommend working at this establishment unless it's for a short period of time. It is not worth the stress levels to work there as a career or even as a permanent full time employment unless you're really in need of the money.
Customer Care (Former Employee) – Belleville, ON – 23 April 2017
HGS is a typical call center. Every call center is different from others. Management was hit and miss. Some managers were great while others lacked the management they needed. Big push on sales with the contract I was on. The contract I was on is no longer at HGS. I did gain a lot of customer service experience while here but do not wish to work here ever again. The most enjoyable part of the job was making friends since there can be down time on certain times of the year when not as many calls come in.
Customer Service Representative (Former Employee) – Kentville, NS – 22 April 2017
A day at HGS looks a lot like this. Swipe into the call centre and find your seat (complain that your chair is possibly broken and find a new one) and take a few minutes to set up your work station. Most co workers seem to be very friendly so maybe have a little chat before work. Once you start taking calls you generally know if the day is going to be good or bad, if there is a major outage prepare for some abusive customers and a long day, if everything is working reasonably well be prepared for a rather nice casual day of easy work(you might also develop a fear of Toronto). At some point during the day you will likely have a short break from calls to talk to your team lead or partake in a small meeting with co workers to talk about changing policies and performance expectations. Then you get to go home. sometimes if there are not many calls coming in they will just let you go home early.
Business Customer Service Representative (Former Employee) – Barrie, ON – 22 April 2017
Working at HGS for almost 2 years has taught me a few things, What they tell you in training compared to on floor is totally different, systems are so outdated, systems crashed on me all the time even though I arrived half an hour early, things literally change overnight and now you are forced to try to learn about something while you are on the phone with a customer because they do not give you time to learn about new products until a month+ after release, the scheduling for students is reasonable, but almost impossible to have once you get it because they either never apply it or somehow mess it up and last, but not least; their management and personnel finding is also impossible. Hgs is good for the paycheck because of the hours and rate of pay also the benefits you get after 3 and 6 months, due to a high turnover rate they are constantly hiring and will try to make room for new employees when there is hardly any room.
Free cake every month, commission, benefits
Long hours, awful management, lack of consistency, lack of training on new products and services
Agent (Current Employee) – Ontario – 22 April 2017
It may look easy, but this job really drags you down. Very high level of expectations. Required to reach 90% quality scores, high NPS (customer satisfaction) scores. Also 95% attendance and schedule compliance requirement to reach full pay out of $12 per hour.
If you can reach these scores, and handle customers unleashing their anger and frustration on you on a daily basis, then this job is for you!.
Also you must be able to adjust to changes on the fly. Everyday there are new rules and procedures implemented.
Hours will be cut on a regularly basis, and you can request to leave if available, leaving your fellow agents to fend off non stop calls.
Full time hours, benifits, and wonderful co-workers.
Angry customers, defective equipment, and high expectations.