A diverse atmosphere of guests to interact with daily.
Guest Service Clerk/ Executive Housekeeper (Former Employee), Houston, TX – November 19, 2013
Pros: worked 40+ hours a week.
Cons: very stressful.
A typical day at work is clocking in at 8:00 a.m., reviewing the schedule for assigned housekeepers to work, create the boards, gather information in reference to the projected number of guests checking in and out for the day, a daily shuttle meeting to overview expectations and other important news. Also double inspect the ready available rooms and – more... rooms that are subject to be checked out, Vaccum three floors, wipe picture frames and dust. Conduct problem solving, customer services, and emphasize company policies. Last, but not least, interviewed, hired, trained, and fired. What I learned working for Hilton is the exact length of customer service that is extended out to ensure above and beyond expectations of its valued guests. Management is above average. Coworkers were like family. The hardest part of the job is the constant walking all floors all day and stress. The most enjoyable part of the job was to have the opportunity to experience something different, meet new cultures, and leading by example. – less
Reservation Sales Agent (Former Employee), Hemet, CA – November 18, 2013
Answer multiple phone calles. Booked reservations world wide. Searched the web for best possible rates. Handled each call un a professional manner. With courtesy and care. Problem solved when customers where not satisfied, by providing discounted rates.
Cons: no holidays off and at times a crazy schedule.
I first took the job as a Houseman in the engineering department, I worked with many great team members and made good friends, some of the supervisor's were pure aholes, but others there made it a great work environment. I was promoted quickly, but this was only due to my out spokeness. I eventually looked for a supervision position and was excepted – more... at a smaller property. People complain about lack of money, but you took the job at this pay, we all think we deserve better pay, and yes many properties will cut hours when slow. I love Hilton Worldwide as they have taught me a lot. – less
DIRECTOR OF SALES/MARKETING (Former Employee), Salt Lake City, UT – November 17, 2013
I love the Hilton Brand and grew expedentually during my three years. I enjoyed working with my Director of Brand Performance for Hilton and all Hilton Marketing Team and Revenue Team. I also took over Revenue during my last year and gained another skill set that made me a better Director and leader. I feel I was able to sell the hotel and see aspects – more... I did not see before this. Hilton provided me this training and I'll be forever grateful. My last year there we were converting to a DoubleTree by Hilton as well. The conversion team was amazing and through the entire process I learned a great deal. – less
Sales Manager (Former Employee), Tucson, AZ – November 17, 2013
Pros: friendly people to work with and owners, hilton brand, communication
Cons: old build so not to trendy very corp/professional
Best customer service organization. Cleanest property. It's a great property and probably why the customer service is so great. They care about the associates and the guests. The owners and guest know associates by name. They even honored an associate with a new title "Mama Hilton" due to her tenure, knowledge, and customer service. All the guest would – more... call her Mama Hilton. They are in the right business - hospitality - and it shows. – less
bad experience I work hard every day and I never got 5 uniforms,I need new shoes my shoes have holes in them,I posted out of housekeeping 9 times never get promoted. i do my job and houseman job in rooms i clean most of the time I never see my houseman he surpose to change the garbage ,towels, sheets,sofa bed mostly i do that and my job. They know I – more... have a problem with my shoulder it flares up in so much pain they give me work boards and dog me out they don't care about there employees all they care about is the work and them getting credit for it . I seen so many people get hurt and not come back. there medical leave sucks it pays $ 125 weekly and I'm so far behind on my bills I might be homeless soon . I seen so much at this company it's so sad people have to work that hard for 833 a hour the resorts room are so huge to clean well you get the picture. I'm a well educated person with high school diploma .6 years in the military and a little college courses. They have people with masters and etc. I do the best I can there it's hard. Enjoyable part is they try to give you help with benefits Managers could do better with there showing concern for there employees when they get hurt and ease them back into work surpose to just give them 2 days and go right back to having a full board that's how they did me and many more co-workers there beside that they just ok in housekeeping department only that's all I can speak for. Have a great day hope I didn't sound to bad. – less
Assistant Manager (Former Employee), Baltimore, MD – November 14, 2013
This was a decent job until the recession hit. Was laid off of work due to the lack of business,bad location for a restaurant downtown not very well planned out restaurant was in an identity crisis not knowing if it wanted to be a sports bar or an upscale establishment for the hotel guests.
Assistant Front Office Manager\Manager on Duty (Former Employee), Cocoa Beach, FL – November 12, 2013
Pros: healthcare, travel benefits
Over 10 years of working at the Hilton I was able to learn different jobs associated with hospitality and customer service. I enjoyed assisting the customers with their inquiries. Holding a managerial position allowed me to guide other employees and trained them how to perform their jobs professionally and efficiently. My co-workers and I were able – more... to create a strong team and we supported each other on a daily basis. – less