Review for the Hilton I work at...
Pros: benefits, great staff, hotel discounts, experience
Cons: managers, cheap company (franchise)
All Hilton hotels are different but I have rated based on the hotel I work at currently. The company who owns the hotel has expanded to other properties causing cutbacks in hours, which has impacted hotel morale and quality.There is no Human Resources department so if there are any issues between employees, it can cause a conflict of interest if the main managers are involved.
The employees, who are the heart of the hotel, are great to work with and deserve the best.
Co-workers are amazing; most enjoyable part of the job is working with them and conversing with return guests who I have befriended.
Management is poor.
Typical day at work: Answer emails, try to retrieve money from outstanding accounts, deal with any issues at front desk etc.
Hardest part of the job is fixing issues with the Hilton system that no one knows how to fix (even Hilton), as well as dealing with conflicts between managers.