- Completely daily tasks, update staff email, check-in and check-out guests accordingly, and answer general hotel inquiries accurately, meet brand standards.
- I learned how to professionally communicate via telephone, email, in-person, etc. I also learned how to manage myself and the departments according to hotel efficiency and guest needs. I grew familiar to computer programs including: OnQ, Outlook, Gmail, Microsoft Office. As per customer service; I learned how to settle invoices, transfer calls/ take messages, take payment and count tills.
- Management: Prompt for me to start work, training was disorganized but I did master all brand standards and duties, forward about mistakes to future prevention, worked as a team for events. I look at the management as "bosses" instead of "leaders". Instead of correcting me, they'd do it themselves without explanation. Simple language such as " I " vs. "we".
- Hardest part about that job: Disorganized training = mistakes that were learned from and never repeated, long hours without tasks (constantly keeping self busy), schedule for every week distributed very short notice.
- Enjoyable part about that job: different departments had diverse employees, professional environment but genuinely friendly at that. Consistent shifts and biweekly pay.
Gourmet food, biweekly pay, 8 hour shifts (full-time), easy access for commute, work-benefits
very long day once tasks are complete, departments are not always avaliable and servce agents cannot leave front desk