SUMMARY: Oversees all aspects of Property Management in accordance with company mission statement, including maximization of financial performance, guest satisfaction, & staff hiring, training & development within established quality standards.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty & responsibility in a safe and satisfactory manner, representative of the knowledge, skill, and/or ability required. Experience in union environment is an asset.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Performs the role of "General Manager, ensuring that each criteria in the hotel mission statement are communicated, understood, achieved and maintained by hotel staff.
2. Performs each criteria as contained in the hotels "General Manager's Standard Operating Procedures" in a satisfactory manner.
3. Performs each criteria as contained in the policy and procedures of the hotel in a satisfactory manner.
4. Creates an operating environment that assures consistent guest & employee satisfaction.
5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
8. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
10. Maintains an appropriate level of community public affairs involvement.
11. Executes operational activities, producing results that meet or exceed the hotel's business plan.
12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
14. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
15. Understands the government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
16. Deals with the general public, customers, employees, union and government officials with tact and courtesy.
17. Plans and organizes the work of others.
18. Accepts full responsibility for managing an activity.
19. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: Typically, directly supervises employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE:
- Prior on the job experience
- High School diploma or general education degree (GED) and preferably either a two year Hospitality degree or a four year business degree
- or equivalent combination of education and experience
- Experience in Food & Beverage Management
LANGUAGE SKILLS: General Managers must have developed language skills to the point to be able to:
- Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
- Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
- Ability to speak effectively in English before groups such as customers or employees.
COMPUTER SKILLS: General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:
- Microsoft Office
- Yield Management Systems programs
- Property Management System(PMS) programs
- Payroll programs
- Company issued internet browser programs and electronic Mail
- Any new software or programs implemented during employment
REASONING ABILITY: General Managers must have developed reasoning abilities to the point to be able to:
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Use mathematical skills to interpret financial information and prepare budgets.
- Read and interpret business records and statistical reports.
- Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.