Highland Farms is a rarity when it comes to retail. Very few places hire full-time staff exclusively, so obtaining a job at Highland Farms is a blessing in disguise and a lot of people take it for granted.
A typical day at work begins by being greeted by management as soon as you walk in the door or as soon as they see you. After changing into your uniform and punching in for shift, the rest of the shift involves assisting customers locate product and filling the shelves with product.
What I learned at Highland Farms is that knowing everything you can about your workplace and what it offers to customers (in this case, grocery products) can go a very long way in offering excellent customer service because customers will be able to locate product quickly.
Both management and co-workers are polite and are always there to help each other out when needed. Management, in particular, are very reasonable when it comes to personal requests, such as time off, hours of availability, etc. They are usually understanding and accommodating.
As with most retail and customer service jobs, both the best and worst parts of the job are the customers themselves. In general, most customers are polite, patient and understanding. It's always a bonus when assisting pleasant customers because they can make the day that much better and easier to work through. There are also a few customers that are near impossible to please no matter how good the service they are given is and there are a few who take product and don't pay for it. Overall, though, customers are a pleasure to interact with and since most customers are pleasant, they make you quickly forget the unpleasant ones.