A typical day at Hidden Ridge begins with you walking into the housekeeping office and getting your cleaning caddy ready, including your vacuum and cloths. It wasn't uncommon to see a new face in the office at least every once in a while because Banff is such a transient town. The manager gives leaders their slips with their partners names and the room numbers to be cleaned that day. A normal day has up to eight rooms.
I learned housekeeping is a lot harder than I thought, without housekeeping you don't have your hotel. You learn about the expectations customers/guests have and you make them your own as well.
Management is a tough job anywhere, but in a town that is so transient I could only imagine how frustrating it can get. At times management was motivating but a lot of time discouraging. No one wants to hear that their job is harder or easier than another, we all show up and do what we have to do to keep the company standing and available for new and current guests/customers.
I became great friends with my co-workers, despite language barriers we learned a lot about each other and how to be patient, and how to help get our ideas and points across to achieve a good communication.
The hardest part of the job is finding the energy to keep going. Hidden Ridge Resort's condos are not like normal hotel rooms, they are equipped with a full kitchen and sometimes two or more floors. Physically, it was the hardest part.
The most enjoyable part of my job was my co-workers. We were all so interested to learn about each other that the day flew by in conversation that moved later into the night, after work. We all knew we weren't there for long and genuinely appreciated the short time we had together.