Exclusive Services Representative (Former Employee) – Barrie, ON – 24 June 2017
Working here was nice as long as you got a long with the other people working there. The pay they provide for the work done is laughably insufficient. Raises never happened unless the minimum wage went up. If you work here, and prove that you are exceptional through your work and display of knowledge, they will still promote someone else who "did better" in the interview. The benefits package is nice, if you can handle terrible hours at a low pay rate.
Great Place to Work Job requirements Need to be desired
Contact Centre Customer Service Agent (Former Employee) – Belleville, ON – 14 June 2017
The management and company are great to work for however the job itself is very mentally draining. Some people who call in have no consideration and tend to degrade you as a person. Again the company is great just contract was not so much.
Customer Service Representative (Former Employee) – North Bay, ON – 21 April 2017
Worked 6 months at HGS. Enjoyed the atmosphere at first but the shifts were unreliable. Constantly changing and unwilling to work with your schedule. Team Leader team was unsupportive. They train you to do your job but it is contradicted in almost every instant. Reliable hours and a great place for over time. Not for the faint of heart.
Team Manager (Former Employee) – Barrie, ON – 19 April 2017
3 Years at HGS went by very quick. Very cooperative staff, I learnt a lot at HGS in my 3 year of tenure. Company is very good at recognizing your talent. I was promoted within first 6 months of my tenure.
Great Place to Meet People, Downside is Work Environment is Unhealthy
Workforce Analyst (Former Employee) – North Bay, ON – 14 April 2017
HGS hires many people in and around the community of North Bay. It's a great place to meet people, make new friends, and partake in all kinds of discussions while improving your communications abilities through your daily work. The downside of HGS is that there are very few windows in the building, employees are seated under fluorescent lighting and not moving around much throughout the day, air quality is not ideal, the company serves highly processed and unhealthy food on a regular basis, the company bans a variety of healthy foods such as fruits, nuts, seeds, and herbal teas to cater to the alleged allergies of one or two employees.
Good place to meet people and interact
Unhealthy work environment, no care for health of employees, banning of healthy foods, mandatory life insurance policy
Customer Service Representative (Former Employee) – Timmins, ON – 11 April 2017
My coworkers were fantastic to work with, very supportive and helpful. Our Team Leader were always very helpful and willing to help. A learning experience, learned a lot about myself. Was able to speak with people from anywhere in Canada Interesting job opportunity
Its a productiuve workplace with a lot of things to learn
Customer Service Associate (Former Employee) – Dartmouth, NS – 21 March 2017
It's a good work place with lots of new things to learn. Many challenges and rules to follow. Above all, its an exciting place to learn in a call centre and gives you opportunities to improve your customer service skills.
Call Centre Representative (Former Employee) – Pembroke, ON – 19 March 2017
I loved this job, I worked my way in less then 4 months from working late late nights to the day shifts that I wanted. I earned bonuses and joined commintees, I studied the new things as they came out so I knew what I was talking about when I had someone on the phone, and I really did enjoy this position.
Customer Service Representative (Former Employee) – Barrie, ON – 11 March 2017
This place is beyond terrible. Not nearly enough training for the number of products you have to sell. If you don't understand what you do learn in the little amount of training you receive for each new line of products, too bad, because no one will help you.
When you ask for help, you are either ignored or belittled for needing assistance. During my time of employment, management kept adding on other dept that we would have to represent, but there were never any pay increases. The only way you got any "bonuses" would be to have a perfect score card.
TL's, HR and other management would basically ignore your questions and concerns unless you were part of the "clique" that would bow to everything management said.
Schedules are very difficult to change if you have an appointment or some emergency comes up. Management claims that schedules can be flexible, however, this is not the case. 3 sick days per year is ridiculous, and if you dare call in sick, be prepared to be grilled by your TL when you get back to work.
Only those who are in the above mentioned "clique" are recognized when they get sales. My sales were average, and some days during "competitions" for sales, I would get a fair number of sales. Everyone else would be commended, but not the employees who weren't in the "in crowd". I refuse to grovel to management just to get a pat on the back.
This job eventually got the best of me and I was forced to leave due to my health. I would not recommend this place of employment to anyone.
Long hours for little pay, very hostile work environment