Pros: flexible hours, nice coworkers, benefits, and support.
Cons: not every call will be sunshine and rainbows, and the repetition of following a script over the phones.
Training is really good at this location, I really learned a lot about what I had to deal with over the phones. I was well prepared, and learned along the way as well. The management at the location was very well put together, the floor managers were very supportive, and helped out with anything they could. The hardest part of the job would have to – more... be language barriers that sometimes got in the way with assisting a customer with their services. – less