HGS Canada Employee Reviews

Found 147 reviews matching the search
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Structured High Paced Environment
Customer Service Representative (Former Employee) –  Dartmouth, NSMay 5, 2016
A very structured environment in which you received incoming calls from customers, topics ranging from tech support, billing inquires, to ordering of services. Very individually based work. Management was difficult reach, but floor support was available for the minor issues.
Co-workers often changed due to high turn over rate. Issues included lack of flexibility for transportation needs and difficult work/life balance scheduling system.
Pros
Commission, Benefits
Cons
Lack of flexibility with scheduling, inadequate support for important customer issues issues
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Reliable hours and benefits. Good experience but unable to advance.
Customer Service & Retention Representative (Former Employee) –  Barrie, ONApril 30, 2016
Excellent experience gained in customer service and speaking with and deescalating all types of personalities. Extreme multitalking involved.
Pros
overtime available, good team atmosphere
Cons
unorganised company management, technical issues with the computers that were never resolved
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Terrible place to work
Technical Support Specialist (Former Employee) –  Barrie, ONApril 29, 2016
Worst place I've ever worked. There was no support from management, or supervisors. There was no work/life balance. There wasn't room for advancement. It was just a poor place to work and I will never go back.
Pros
Nothing
Cons
Working until 1am
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Great company but extremely stressful job with low pay
Customer Relations Associate (Fido) (Former Employee) –  Pembroke, ONApril 23, 2016
The company itself is extremely friendly and supportive, offering health benefits, free lunches of pizza and cake every week which promotes obesity and other activities but it still doesn't make up for what a terribly stressful and painful job this is.

You only get paid minimum wage (it's worth at least $15 an hour) for a job where you are expected to take abuse from difficult and incompetent customers who blame you for not being able to pay their bills on time, going over their data and not being able to accommodate their impossible demands.

You're also expected to be technical support, despite being in Customer service, and are supposed to be able to troubleshoot with customers to help them fix their home phone, problems with incoming calls, etc. These 45 minute phone calls take away from other calls where you could actually be making sales, a quota of which you're expected to make as well.

I quickly found after being on the phones for just a few days that all the abuse and stress just wasn't the right fit for me.I found that people are much nastier on the phone than in person because they are hiding behind a device. I was filled with dread and unbearable anxiety everyday. Some people excel in this sink or swim environment, and there's many others that don't. I'm feisty and just couldn't handle not being able to fight back when I was being attacked.

I don't feel the training was sufficient for the high expectations of the job; yes, you do get a lot of training, but 4 weeks of that time is spent in the classroom and not on the floor where you actually learn the
  more... true nature of the job. Everything at this place is based on your scorecard and your performance, especially the hours and shifts you get. They need to provide the proper training to prepare new employees for the high expectations that they have.

Only take this job if you are absolutely sure it's right for you or if you're desperate and waiting for something better to come along.
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Pros
Friendly and supportive Management, great co-workers, free lunches
Cons
Low pay for daily verbal abuse, weird scheduling, not enough on the job training
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The job itself was fine.
Fido Answers Agent (Former Employee) –  Pembroke, ONApril 18, 2016
Management was a mess, you were told to go to someone for help and that person had no idea what you were talking about. HR was impossible to get into, and even when you did get into them, it felt like nothing was being done.

They had some impossible standards that conflicted with the clients standards.
Pros
Amazing benefits, great appreciation days.
Cons
Management was a mess and its already a high stress job
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Fun workplace, low wages.
Technical Support/Customer Service Representative (Former Employee) –  Barrie, ONApril 14, 2016
HGS Canada is a fun place to work and learn customer services skills. the downfall to this company is they pay minimum wage no matter your experience unless you get a promotion.
Pros
draws, giveaways, free lunches occasionally.
Cons
minimum wage.
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Hgs
Customer Service Representative (Former Employee) –  Barrie, ONApril 8, 2016
The job can be stressful. The pay is low for what is expected of the employees. Paid minimum wage for a job worth around 15$ an hour. You can get any job with the same pay thats a lot easier with only a few days training. For all the month of training and expectations for quality doing calls plus getting yelled at for 9 hours a day, not 8. scheduling is all over the place and inconsistent. 30min lunch which I'm not complaining about its your preference. Only 2 weeks vacation per year, only 3 paid sick days. There are some free lunches occasionally but they're not really free because they deduct a fee from your paycheque every month for events like this event if you don't participate.only thing I can say good about it is the benefits and the people that work there.
Pros
benefits
Cons
everything else
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i like it there
Customer Service Representative (Former Employee) –  Timmins, ONApril 7, 2016
Answering the phone talking about the bills and get a new phone, cable, internet, home phone, greet clients, determined nature and purpose of visit scheduled and confirmed appointments with clients ensured and provided quality service to both internal and external customers, performed other related duties as assigned by management, resolved complains from clients and general public, addressed customers enquiries and assisted them with their purchasing decisions, handled visa and debit payments
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cc
Customer Service Representative (Current Employee) –  Barrie, ONApril 3, 2016
Mainly the other employees make the job not enjoyable. Management is good, and good hours. Having customers yell at you for 8 hours a day isn't fun, but there are some customers that make it worth it. They say you get air miles and I'm supposed to have received many but have gotten none so far.
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Nice Place to work with lovely incentives
Customer Care Agent Wireless Loyalty Roger's (Former Employee) –  Halifax, NSMarch 15, 2016
A typical day at this job would be meeting with my team leader to go over my performance. The management was very friendly. My co-workers were great to work with. The hardest part of the job getting calls from upset customers and not being able to help them after exhausting all the company perameters set for us to use.
The most enjoyable part of the job was being able to go to work knowing the management was always there to help.
Pros
Great people to work with
Cons
not enough systems training
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The job was fast pace but had alot of oppertunities to learn.
Technical Support Representative (Former Employee) –  Barrie, ONFebruary 26, 2016
The job consisted of helping customers with technical issues with internet and email. learned alot of computer skills, and how to use database.
Pros
bennifits
Cons
stressfull work invironment
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Great benefits, poor communication between employees and management
Customer Care Representative (Former Employee) –  Belleville, ONFebruary 25, 2016
The other employees were, for the most part, easy to get along with, and the benefits were a nice bonus.

I found that booking time off was needlessly challenging, and management took far too long to address issues that were brought to their attention. Additionally, you spent a lot of time being yelled at by the clients that called in.
Pros
Full-time hours, benefits, occasional free food during the summer
Cons
Poor communication with management, rude clientèle
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people were great, good team spirit
LEAD ASSOCIATE (Current Employee) –  Barrie, ONFebruary 18, 2016
To much favoritism, could not get promoted on merit alone. The job itself was good. Enjoyed the challenges, dealing with the public and the team atmosphere. Whenever changes to the job were implemented, there was never enough notice or information given. The reps relied on themselves a lot as management was not equipped with the answers to questions.
Pros
good co-workers
Cons
not enough information given for changes
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hgs was a very fun opportunity and you could relate to customers
Customer Service Representative (Former Employee) –  Pembroke, ONFebruary 11, 2016
when i worked at hgs everyone was always happy it is a good job to have, but it can be very painfull because of sitting for 9 hours a day everyday the management was very good they where always there to help, the co workers where also good.
what i learned was to help everyone no matter what the situation is
Pros
good pay checks and benifits
Cons
constantly sitting down
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Hate it
Customer Service (Former Employee) –  Belleville, ONJanuary 31, 2016
Not enough consistency and not willing to allow people to grow into other positions or with the economy.
When not remaining consistent within the work environment the job outlines are constantly having vast changes. For example being pushed for sales and to meet a quota when the position that people are hired for is Customer Service.
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Fun work place with lots of benefits and daily rewards for performace
Technical Relations Analyst (Former Employee) –  Barrie, ONJanuary 28, 2016
HSG is a good company with solid foundation. The company invest time in training there employees to make sure it is a productive company. Working with friends and co-workers is a pleasure everyday and the most enjoyable aspect of my job is fixing customers issues.
Pros
Benifits, Room to grow, insentives, rewards for good performance
Cons
Long hours, Needs to be flexible
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horrible
Business Analyst (Former Employee) –  Barrie, ONJanuary 27, 2016
This company uses harmful training techniques including psychological hypnosis to train their employees.They let people go with no warning. Traumatising environment.
Pros
they give you a chair to sit
Cons
in humain
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If you need a steady schedule dont work here
CSR (Former Employee) –  CanadaJanuary 26, 2016
So training is fun and easy to go through. Rules given in training change when you reach the floor. Was promised an accommodated schedule when hired due to pre-existing health conditions and when you reach the floor you don't receive it. HR lies to your face every day and promises the moon and stars. Don't fall for it. I did and I became extremely sick because of it and they didn't even care.
Pros
A job, decent benefits.
Cons
Little pay, lying managers and HR personelle
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Enjoyed working with everyone.
Customer Relations Associate (Former Employee) –  Belleville, ONJanuary 10, 2016
Seemed like all I did was sleep, eat and work.
All staff, including myself, had lots of fun activities they/I could participate in.
Most enjoyable part of job - great trainers and training enviroment. Exceptionally friendly co-workers and management.
Everyone tried to help each other.
Hardest part of job - learning curve in training and on the floor, also seemed like all I did was sleep, eat and work.
Pros
Pizza day.
Cons
Explained rules while training were opposite of rules once on the floor.
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Unproductive but happy environment
Customer service Rep bilingual (Current Employee) –  Windsor, ONJanuary 3, 2016
A typical day at work would be entering the building, signing into systems that you must use and starting your day. It consists of aiding customers with customer service inquiries and going above and beyond your ability while you get yelled at on the phone by people who aren't pleased. It is a good environment for people who do not take things personally, and who can handle the stress.
Pros
Laid back environment
Cons
Things are very unorganized
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Overall rating

3.0
Based on 148 reviews
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Ratings by category

Work/Life Balance
2.9
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.7
Culture
3.0