HGS Canada Employee Reviews

Found 154 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The job itself was fine.
Fido Answers Agent (Former Employee) –  Pembroke, ON18 April 2016
Management was a mess, you were told to go to someone for help and that person had no idea what you were talking about. HR was impossible to get into, and even when you did get into them, it felt like nothing was being done.

They had some impossible standards that conflicted with the clients standards.
Pros
Amazing benefits, great appreciation days.
Cons
Management was a mess and its already a high stress job
Was this review helpful?Yes8No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
i like it there
Customer Service Representative (Former Employee) –  Timmins, ON7 April 2016
Answering the phone talking about the bills and get a new phone, cable, internet, home phone, greet clients, determined nature and purpose of visit scheduled and confirmed appointments with clients ensured and provided quality service to both internal and external customers, performed other related duties as assigned by management, resolved complains from clients and general public, addressed customers enquiries and assisted them with their purchasing decisions, handled visa and debit payments
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible work place
Customer Service Representative (Former Employee) –  North Bay, ON8 June 2016
managers dont care about their employees at all and they are constantly trying to look for ways to fire you if they dont like you and they refuse to accomadate employee medical needs
Pros
employee appreciation week
Cons
horrible management
Was this review helpful?Yes12No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hgs
Customer Service Representative (Former Employee) –  Barrie, ON8 April 2016
The job can be stressful. The pay is low for what is expected of the employees. Paid minimum wage for a job worth around 15$ an hour. You can get any job with the same pay thats a lot easier with only a few days training. For all the month of training and expectations for quality doing calls plus getting yelled at for 9 hours a day, not 8. scheduling is all over the place and inconsistent. 30min lunch which I'm not complaining about its your preference. Only 2 weeks vacation per year, only 3 paid sick days. There are some free lunches occasionally but they're not really free because they deduct a fee from your paycheque every month for events like this event if you don't participate.only thing I can say good about it is the benefits and the people that work there.
Pros
benefits
Cons
everything else
Was this review helpful?Yes9NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great incentives
Customer Service (Current Employee) –  Barrie, ON30 May 2016
Great place to work,lots of incentives to sell Rogers products and services. Must be able to communicate with people on a respectful and calm level as emotions can be running high when dealing with agitated customers. Very comfortable atmosphere.
Was this review helpful?Yes1No6Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice Place to work with lovely incentives
Customer Care Agent Wireless Loyalty Roger's (Former Employee) –  Halifax, NS15 March 2016
A typical day at this job would be meeting with my team leader to go over my performance. The management was very friendly. My co-workers were great to work with. The hardest part of the job getting calls from upset customers and not being able to help them after exhausting all the company perameters set for us to use.
The most enjoyable part of the job was being able to go to work knowing the management was always there to help.
Pros
Great people to work with
Cons
not enough systems training
Was this review helpful?Yes3No5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
good
Customer Service Representative (Current Employee) –  Pembroke, ON10 July 2016
I enjoy working for HGS but it is a very stressful job as well as very strick work guidelines. Coworkers are very helpfull on the floor but the TL need some inprovements,
Was this review helpful?Yes4No3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace, low wages.
Technical Support/Customer Service Representative (Former Employee) –  Barrie, ON14 April 2016
HGS Canada is a fun place to work and learn customer services skills. the downfall to this company is they pay minimum wage no matter your experience unless you get a promotion.
Pros
draws, giveaways, free lunches occasionally.
Cons
minimum wage.
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great benefits, poor communication between employees and management
Customer Care Representative (Former Employee) –  Belleville, ON25 February 2016
The other employees were, for the most part, easy to get along with, and the benefits were a nice bonus.

I found that booking time off was needlessly challenging, and management took far too long to address issues that were brought to their attention. Additionally, you spent a lot of time being yelled at by the clients that called in.
Pros
Full-time hours, benefits, occasional free food during the summer
Cons
Poor communication with management, rude clientèle
Was this review helpful?Yes7No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No issues with the company
Inbound Customer Service (Former Employee) –  Halifax, NS1 July 2016
Working at HGS is like working at any average call center, it is a very psychologically demanding job to do and is very strict in this aspect.
Was this review helpful?Yes4No3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible place to work
Technical Support Specialist (Former Employee) –  Barrie, ON29 April 2016
Worst place I've ever worked. There was no support from management, or supervisors. There was no work/life balance. There wasn't room for advancement. It was just a poor place to work and I will never go back.
Pros
Nothing
Cons
Working until 1am
Was this review helpful?Yes5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
cc
Customer Service Representative (Current Employee) –  Barrie, ON3 April 2016
Mainly the other employees make the job not enjoyable. Management is good, and good hours. Having customers yell at you for 8 hours a day isn't fun, but there are some customers that make it worth it. They say you get air miles and I'm supposed to have received many but have gotten none so far.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
people were great, good team spirit
LEAD ASSOCIATE (Current Employee) –  Barrie, ON18 February 2016
To much favoritism, could not get promoted on merit alone. The job itself was good. Enjoyed the challenges, dealing with the public and the team atmosphere. Whenever changes to the job were implemented, there was never enough notice or information given. The reps relied on themselves a lot as management was not equipped with the answers to questions.
Pros
good co-workers
Cons
not enough information given for changes
Was this review helpful?Yes3No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
interesting workplace
Billing/sales, Customer Service (Former Employee) –  Windsor, ON9 June 2016
interesting workplace meeting lots of interesting and new people every day. Customer satisfaction is a key element. long hours above minimum pay.
Was this review helpful?Yes1No5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful
Phone Representative (Former Employee) –  North Bay, ON30 May 2016
This place sucks. I never liked it. It was horrid. This was by far the worst working experience I've ever had. Every time I went to go into work, I had to contemplate drinking.
Pros
Charles
Cons
Stirling
Was this review helpful?Yes9NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
hgs was a very fun opportunity and you could relate to customers
Customer Service Representative (Former Employee) –  Pembroke, ON11 February 2016
when i worked at hgs everyone was always happy it is a good job to have, but it can be very painfull because of sitting for 9 hours a day everyday the management was very good they where always there to help, the co workers where also good.
what i learned was to help everyone no matter what the situation is
Pros
good pay checks and benifits
Cons
constantly sitting down
Was this review helpful?Yes6No7Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Things that make you go hmmmm
Customer Service Representative (Former Employee) –  Windsor, ON11 June 2016
This place is a joke , the client is a well established company who should have better representation to say the least.
Management is under qualified, HR is phoney, vindictive and judgemental.
People get fired for the smallest things yet others remain employed ( managers ) after serious matters.
Harassment in the workplace policies are presented during your training but then are nothing but words Spoken because they have to be and because they want to present themselves as a " family " as supportive and a team with a safe environment.

I don't know about your family, but in mine we don't invade others personal space commit crime and then shake it off like it nothing, being violated by unwelcomed contact just doesn't happen, and if it ever did with "family " aka workplace it would be very serious and not laughed about.

People get fired for using more the the allotted number of personal days, for having to long of handle time on calls, for jumping queues, but for real reasons that put others safety and comfort at jeopardy nah just let those slide.
Pros
There are some good people
Cons
Everything
Was this review helpful?Yes12No4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun work place with lots of benefits and daily rewards for performace
Technical Relations Analyst (Former Employee) –  Barrie, ON28 January 2016
HSG is a good company with solid foundation. The company invest time in training there employees to make sure it is a productive company. Working with friends and co-workers is a pleasure everyday and the most enjoyable aspect of my job is fixing customers issues.
Pros
Benifits, Room to grow, insentives, rewards for good performance
Cons
Long hours, Needs to be flexible
Was this review helpful?Yes4No9Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyed working with everyone.
Customer Relations Associate (Former Employee) –  Belleville, ON10 January 2016
Seemed like all I did was sleep, eat and work.
All staff, including myself, had lots of fun activities they/I could participate in.
Most enjoyable part of job - great trainers and training enviroment. Exceptionally friendly co-workers and management.
Everyone tried to help each other.
Hardest part of job - learning curve in training and on the floor, also seemed like all I did was sleep, eat and work.
Pros
Pizza day.
Cons
Explained rules while training were opposite of rules once on the floor.
Was this review helpful?Yes2No3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hate it
Customer Service (Former Employee) –  Belleville, ON31 January 2016
Not enough consistency and not willing to allow people to grow into other positions or with the economy.
When not remaining consistent within the work environment the job outlines are constantly having vast changes. For example being pushed for sales and to meet a quota when the position that people are hired for is Customer Service.
Was this review helpful?Yes6NoReport

Overall rating

3.0
Based on 155 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.9
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.7
Culture
3.0