HGS Canada Employee Reviews in Canada

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  • Salary/Benefits
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The job itself was fine.
Fido Answers Agent (Former Employee), Pembroke, ONApril 18, 2016
Pros: Amazing benefits, great appreciation days.
Cons: Management was a mess and its already a high stress job
Management was a mess, you were told to go to someone for help and that person had no idea what you were talking about. HR was impossible to get into, and even when you did get into them, it felt like nothing was being done.

They had some impossible standards that conflicted with the clients standards.
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Fun workplace, low wages.
Technical Support/Customer Service Representative (Former Employee), Barrie, ONApril 14, 2016
Pros: draws, giveaways, free lunches occasionally.
Cons: minimum wage.
HGS Canada is a fun place to work and learn customer services skills. the downfall to this company is they pay minimum wage no matter your experience unless you get a promotion.
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Hgs
Customer Service Representative (Former Employee), Barrie, ONApril 8, 2016
Pros: benefits
Cons: everything else
The job can be stressful. The pay is low for what is expected of the employees. Paid minimum wage for a job worth around 15$ an hour. You can get any job with the same pay thats a lot easier with only a few days training. For all the month of training and expectations for quality doing calls plus getting yelled at for 9 hours a day, not 8. scheduling is all over the place and inconsistent. 30min lunch which I'm not complaining about its your preference. Only 2 weeks vacation per year, only 3 paid sick days. There are some free lunches occasionally but they're not really free because they deduct a fee from your paycheque every month for events like this event if you don't participate.only thing I can say good about it is the benefits and the people that work there.
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i like it there
Customer Service Representative (Former Employee), Timmins, ONApril 7, 2016
Answering the phone talking about the bills and get a new phone, cable, internet, home phone, greet clients, determined nature and purpose of visit scheduled and confirmed appointments with clients ensured and provided quality service to both internal and external customers, performed other related duties as assigned by management, resolved complains from clients and general public, addressed customers enquiries and assisted them with their purchasing decisions, handled visa and debit payments
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Customer Service Representative (Current Employee), Barrie, ONApril 3, 2016
Mainly the other employees make the job not enjoyable. Management is good, and good hours. Having customers yell at you for 8 hours a day isn't fun, but there are some customers that make it worth it. They say you get air miles and I'm supposed to have received many but have gotten none so far.
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Nice Place to work with lovely incentives
Customer Care Agent Wireless Loyalty Roger's (Former Employee), Halifax, NSMarch 15, 2016
Pros: Great people to work with
Cons: not enough systems training
A typical day at this job would be meeting with my team leader to go over my performance. The management was very friendly. My co-workers were great to work with. The hardest part of the job getting calls from upset customers and not being able to help them after exhausting all the company perameters set for us to use.
The most enjoyable part of the job was being able to go to work knowing the management was always there to help.
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The job was fast pace but had alot of oppertunities to learn.
Technical Support Representative (Former Employee), Barrie, ONFebruary 26, 2016
Pros: bennifits
Cons: stressfull work invironment
The job consisted of helping customers with technical issues with internet and email. learned alot of computer skills, and how to use database.
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Great benefits, poor communication between employees and management
Customer Care Representative (Former Employee), Belleville, ONFebruary 25, 2016
Pros: Full-time hours, benefits, occasional free food during the summer
Cons: Poor communication with management, rude clientèle
The other employees were, for the most part, easy to get along with, and the benefits were a nice bonus.

I found that booking time off was needlessly challenging, and management took far too long to address issues that were brought to their attention. Additionally, you spent a lot of time being yelled at by the clients that called in.
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people were great, good team spirit
LEAD ASSOCIATE (Current Employee), Barrie, ONFebruary 18, 2016
Pros: good co-workers
Cons: not enough information given for changes
To much favoritism, could not get promoted on merit alone. The job itself was good. Enjoyed the challenges, dealing with the public and the team atmosphere. Whenever changes to the job were implemented, there was never enough notice or information given. The reps relied on themselves a lot as management was not equipped with the answers to questions.
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hgs was a very fun opportunity and you could relate to customers
Customer Service Representative (Former Employee), Pembroke, ONFebruary 11, 2016
Pros: good pay checks and benifits
Cons: constantly sitting down
when i worked at hgs everyone was always happy it is a good job to have, but it can be very painfull because of sitting for 9 hours a day everyday the management was very good they where always there to help, the co workers where also good.
what i learned was to help everyone no matter what the situation is
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Hate it
Customer Service (Former Employee), Belleville, ONJanuary 31, 2016
Not enough consistency and not willing to allow people to grow into other positions or with the economy.
When not remaining consistent within the work environment the job outlines are constantly having vast changes. For example being pushed for sales and to meet a quota when the position that people are hired for is Customer Service.
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Fun work place with lots of benefits and daily rewards for performace
Technical Relations Analyst (Former Employee), Barrie, ONJanuary 28, 2016
Pros: Benifits, Room to grow, insentives, rewards for good performance
Cons: Long hours, Needs to be flexible
HSG is a good company with solid foundation. The company invest time in training there employees to make sure it is a productive company. Working with friends and co-workers is a pleasure everyday and the most enjoyable aspect of my job is fixing customers issues.
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horrible
Business Analyst (Former Employee), Barrie, ONJanuary 27, 2016
Pros: they give you a chair to sit
Cons: in humain
This company uses harmful training techniques including psychological hypnosis to train their employees.They let people go with no warning. Traumatising environment.
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If you need a steady schedule dont work here
CSR (Former Employee), CanadaJanuary 26, 2016
Pros: A job, decent benefits.
Cons: Little pay, lying managers and HR personelle
So training is fun and easy to go through. Rules given in training change when you reach the floor. Was promised an accommodated schedule when hired due to pre-existing health conditions and when you reach the floor you don't receive it. HR lies to your face every day and promises the moon and stars. Don't fall for it. I did and I became extremely sick because of it and they didn't even care.
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Enjoyed working with everyone.
Customer Relations Associate (Former Employee), Belleville, ONJanuary 10, 2016
Pros: Pizza day.
Cons: Explained rules while training were opposite of rules once on the floor.
Seemed like all I did was sleep, eat and work.
All staff, including myself, had lots of fun activities they/I could participate in.
Most enjoyable part of job - great trainers and training enviroment. Exceptionally friendly co-workers and management.
Everyone tried to help each other.
Hardest part of job - learning curve in training and on the floor, also seemed like all I did was sleep, eat and work.
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Unproductive but happy environment
Customer service Rep bilingual (Current Employee), Windsor, ONJanuary 3, 2016
Pros: Laid back environment
Cons: Things are very unorganized
A typical day at work would be entering the building, signing into systems that you must use and starting your day. It consists of aiding customers with customer service inquiries and going above and beyond your ability while you get yelled at on the phone by people who aren't pleased. It is a good environment for people who do not take things personally, and who can handle the stress.
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Productive and fun workplace
customer service representative (Former Employee), Belleville, ONDecember 18, 2015
It was an amazing place to work, with very friendly staff and management. HGS always treated family first and always had something going on for special occasions.
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Good Temp Job
Customer Service Rep (Current Employee), Barrie, ONDecember 1, 2015
Pros: Good benefits and bonuses
Cons: Long days, will switch your break times without knowing.
The 3 weeks of in class training you do accounts for about 10% of the knowledge you NEED to know. After 3 weeks they basically say good luck and throw you onto the phones. If you can stick it out till about 3 months you'll be fine but initial start is why the turn over rate is so high.
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Continuous Learning is essential to be successful
Trainer (Former Employee), Barrie, ONNovember 24, 2015
Pros: Employee appreciation days. Lots of perks. Great benefits.
Cons: Issues with scheduling, on the low scale for pay
Great team to work with. Support when needed. Difficult to stay on top of all the changes in technology. Becoming knowledgeable and confident enough to teach others I found, was challenging. I definitely enjoyed the learning environment.
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productive
customer service (Current Employee), Timmins, ONNovember 3, 2015
HGS Canada was a very productive place to work, you took many calls and it always had to be on time. You always helped people also which was good.