HGS Canada Employee Reviews

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great and fun place to work.
Customer Service Representative (Former Employee) –  Pembroke, ON10 October 2017
This is a great company to work for aside from the lack of pay raises. The people are great but the callers are usually mean towards the call center reps.
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Worst place and people to work with
Customer Support Executive (Current Employee) –  Canada23 September 2017
They don't really care about work life balance.

If you are dependent on the public transport, they will make sure you will be put in a shift when there are no bus services and they will not change the shift.

One of the worst place to work at.
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very few good qualities at this job.
Customer Service Representative (Current Employee) –  Windsor, ON10 September 2017
They refuse to work with many people regarding their life requirements. They will work with students but that is the only situation they work with people regarding the schedules. They offer pretty good benefits that is the only reason I stayed this long but the whole moral there is terrible I wouldn't suggest this as a long term position.
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Do Not Work Here
Customer Service Agent (Current Employee) –  Dartmouth, NS8 September 2017
Everything negative people say about this place is TRUE. Worst employment experience of my life. All the managers pick favourites and there's no time in between calls to catch a breath.
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over thee phone customer service
Customer Service Representative (Current Employee) –  Barrie, ON28 August 2017
Your on the phones 8.5 hours a day. During that other hour you get 2 paid 15 min breaks and 1 half hour lunch unpaid. During the day you take calls and help customers out that have rogers services or are looking to add rogers services. In my department which was customer care i dealt with home services such as home phone, cable and internet and as well as wireless cellphones. Although the job does get stressful there is always your support managers and team leaders by our side to help you have a better day and just be supportive. But throughout the whole day I would say the most enjoyable part is when i know i helped a customer out with what they needed to do if it was saving some money, going over bill, adding free previews/promos for channels or just adding new services I know i was being helpful and the customers appreciated that.
Pros
benefits
Cons
workplace environment
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Nice place to work friendly people
Retention Specialist (Current Employee) –  Dartmouthy Nova Scotia17 August 2017
A typical day at work would be taking call from customers that had issues with billing mostly. I learned to listen careful to the customer needs and offer the best solutions for the customer. Management was very helpful when needed. Most time the work place was a friendly place to work very busy. I don't think there was really anything hard about the job except information changed very often you didn't always get that information on time. I like helping people and making them feel better after they call us and hopefully resulted there issues
Pros
Special days we would get bonus or treats
Cons
If you couldn't get help with a question fast enough
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Fun place to work
Customer Service Representative (Current Employee) –  Pembroke, ON15 August 2017
Fun place to work, great employees and work environment. Employees are treated to Ice Cream Fridays during the summer.
Once a month there is an employee appreciation day.
Pros
free lunches
Cons
long hours
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Not family friendly, terrible management
Agent (Former Employee) –  Windsor, ON14 August 2017
Part time is not avalable, shifts are all over, they may not to pay you for the days when you we're working even if all the necessary paperwork has been done, even following up with the site magager does help. Some Tls are great some are tiered jerks. Low pay and don't expect increase... Comissions are tiny and you may not get them if you left for LOA. Management threat to fire
Pros
It's a job
Cons
Mental stress, disrespect from management
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while the company itself was ok to work for some of the practices were not family friendly
Customer Service Representative (Former Employee) –  Barrie, ON10 August 2017
the schedules were all over the place anywhere from 6 in the am till 2 at night...there was no set schedule ..you never knew from one week to the other what your shifts were going to be so it was very hard to make any appointments
although the company cant help how the customers treated you it wasn't very much fun working and being yelled and sworn at ..pretty much daily
Pros
they did have wifi and a fairly nice lunch room with some good employee recognition incentives
Cons
long hours not a set schedule, not much parking for how many employees
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its not the job for me
Customer Service Representative (Current Employee) –  Dartmouth, NS1 August 2017
they didnt really do there job right and they where always on my back about something and it just was not the job for me some people like it but some people dont
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Will steal your soul
Customer Support Representative (Current Employee) –  North Bay, ON27 July 2017
Working at this call center not only will make you feel like you are in jail, but the people, the mangement, the whole job in its self is soul stealing, gives people depression and makes people sad
Pros
free lunches, empoyment initiative
Cons
mangement sucks, job security sucks, customers suck
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Good pay and Benefits
Customer Care Agent (Former Employee) –  Windsor, ON26 July 2017
Working in a call center is very stressful but management made you feel more comfortable dealing with difficult customers. Always willing to help when you had issues. Benefits and pay rate wasn't worth the mental stress.
Pros
Access to the mall, good managers for each team
Cons
Long hours
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Decent perks, terrible hours
Inbound Customer Service Representative (Former Employee) –  North Bay, ON25 July 2017
Decent place to work because of pay and benefits, terrible hours, negative customers all the time on the phone, decent scheduled breaks, not enough supervisor support.
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Nice people
Exclusive Services Representative (Former Employee) –  Barrie, ON24 June 2017
Working here was nice as long as you got a long with the other people working there. The pay they provide for the work done is laughably insufficient. Raises never happened unless the minimum wage went up. If you work here, and prove that you are exceptional through your work and display of knowledge, they will still promote someone else who "did better" in the interview. The benefits package is nice, if you can handle terrible hours at a low pay rate.
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Good for transition phase
Customer Service Representative (Current Employee) –  Barrie, ON19 June 2017
Easy going job and friendly work culture and staff, bad timing, weekend working, but alternatie weekend off for split shift workers, , good benefits for full and part time
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Great Place to Work Job requirements Need to be desired
Contact Centre Customer Service Agent (Former Employee) –  Belleville, ON14 June 2017
The management and company are great to work for however the job itself is very mentally draining. Some people who call in have no consideration and tend to degrade you as a person.
Again the company is great just contract was not so much.
Pros
flexibility
Cons
some customers degrade you as a person
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fast paced enviroment
Customer Relations Representative (Former Employee) –  Barrie, ON12 June 2017
Great place to work at if you like a fast paced environment.

Great perks, helpful and they explain when you need it.
The only hard part of the job is when you really can't help a customer that is in real need. Other than that great place to work at
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Not Recommended
CSR - Customer Service Representative (Former Employee) –  Dartmouth, NS31 May 2017
Management is disorganized. HR is unavailable or just brushes you off. Employees are rude.

Typical day is chaos. HGS needs to have some integrity.
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What I liked about the job
Technical Support Consultant (Former Employee) –  Kentville, NS31 May 2017
Enjoyed the job and loved the people I worked with. From the theme days to the days of getting to leave early if it's available, the job is perfect for anyone.
Pros
Theme days
Cons
Fast paced job
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its a call centre lol
Customer Service Representative (Cable) (Former Employee) –  Dartmouth, NS29 May 2017
Great team atmosphere if you work hard easy to move up, easy to transfer locations, great benefits, But you got to be able to handle the irate customers.
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Overall rating

3.0
Based on 200 reviews
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Ratings by category

Work/Life Balance
2.8
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.7
Culture
2.9