HGS Canada Employee Reviews

Found 193 reviews matching the search
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Not family friendly, terrible management
Agent (Former Employee) –  Windsor, ON14 August 2017
Part time is not avalable, shifts are all over, they may not to pay you for the days when you we're working even if all the necessary paperwork has been done, even following up with the site magager does help. Some Tls are great some are tiered jerks. Low pay and don't expect increase... Comissions are tiny and you may not get them if you left for LOA. Management threat to fire
Pros
It's a job
Cons
Mental stress, disrespect from management
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while the company itself was ok to work for some of the practices were not family friendly
Customer Service Representative (Former Employee) –  Barrie, ON10 August 2017
the schedules were all over the place anywhere from 6 in the am till 2 at night...there was no set schedule ..you never knew from one week to the other what your shifts were going to be so it was very hard to make any appointments
although the company cant help how the customers treated you it wasn't very much fun working and being yelled and sworn at ..pretty much daily
Pros
they did have wifi and a fairly nice lunch room with some good employee recognition incentives
Cons
long hours not a set schedule, not much parking for how many employees
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its not the job for me
Customer Service Representative (Current Employee) –  Dartmouth, NS1 August 2017
they didnt really do there job right and they where always on my back about something and it just was not the job for me some people like it but some people dont
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Stay Away
Customer Service Rep (Former Employee) –  Belleville, ON28 July 2017
Not a very family oriented company as iu was lead to believe. I had gotten sick alot and they were not understanding so that forced me to seek employment elsewhere.
Pros
The Atmosphere and people were Great as well as some of the management were good
Cons
Most of the management dont care and most things
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Will steal your soul
Customer Support Representative (Current Employee) –  North Bay, ON27 July 2017
Working at this call center not only will make you feel like you are in jail, but the people, the mangement, the whole job in its self is soul stealing, gives people depression and makes people sad
Pros
free lunches, empoyment initiative
Cons
mangement sucks, job security sucks, customers suck
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Good pay and Benefits
Customer Care Agent (Former Employee) –  Windsor, ON26 July 2017
Working in a call center is very stressful but management made you feel more comfortable dealing with difficult customers. Always willing to help when you had issues. Benefits and pay rate wasn't worth the mental stress.
Pros
Access to the mall, good managers for each team
Cons
Long hours
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Decent perks, terrible hours
Inbound Customer Service Representative (Former Employee) –  North Bay, ON25 July 2017
Decent place to work because of pay and benefits, terrible hours, negative customers all the time on the phone, decent scheduled breaks, not enough supervisor support.
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Nice people
Exclusive Services Representative (Former Employee) –  Barrie, ON24 June 2017
Working here was nice as long as you got a long with the other people working there. The pay they provide for the work done is laughably insufficient. Raises never happened unless the minimum wage went up. If you work here, and prove that you are exceptional through your work and display of knowledge, they will still promote someone else who "did better" in the interview. The benefits package is nice, if you can handle terrible hours at a low pay rate.
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Good for transition phase
Customer Service Representative (Current Employee) –  Barrie, ON19 June 2017
Easy going job and friendly work culture and staff, bad timing, weekend working, but alternatie weekend off for split shift workers, , good benefits for full and part time
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Great Place to Work Job requirements Need to be desired
Contact Centre Customer Service Agent (Former Employee) –  Belleville, ON14 June 2017
The management and company are great to work for however the job itself is very mentally draining. Some people who call in have no consideration and tend to degrade you as a person.
Again the company is great just contract was not so much.
Pros
flexibility
Cons
some customers degrade you as a person
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fast paced enviroment
Customer Relations Representative (Former Employee) –  Barrie, ON12 June 2017
Great place to work at if you like a fast paced environment.

Great perks, helpful and they explain when you need it.
The only hard part of the job is when you really can't help a customer that is in real need. Other than that great place to work at
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Not Recommended
CSR - Customer Service Representative (Former Employee) –  Dartmouth, NS31 May 2017
Management is disorganized. HR is unavailable or just brushes you off. Employees are rude.

Typical day is chaos. HGS needs to have some integrity.
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What I liked about the job
Technical Support Consultant (Former Employee) –  Kentville, NS31 May 2017
Enjoyed the job and loved the people I worked with. From the theme days to the days of getting to leave early if it's available, the job is perfect for anyone.
Pros
Theme days
Cons
Fast paced job
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its a call centre lol
Customer Service Representative (Cable) (Former Employee) –  Dartmouth, NS29 May 2017
Great team atmosphere if you work hard easy to move up, easy to transfer locations, great benefits, But you got to be able to handle the irate customers.
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Was a wonderful work environment
ODSP Looking for work to supplement my income (Current Employee) –  Toronto, ON8 May 2017
Wow i loved working for this company
People where nice and there was alot of competition. glad they are making me blabberon in this box. may be the reason i quit. things like this are JUST NOT COOL
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Greta atmosphere if you're into motivating people.
LEAD ASSOCIATE (Current Employee) –  Coldbrook, NS29 April 2017
From day one I bonded with the people I worked with right away, we all worked as a team and we're able to bounce ideas off of each other -- a very nurturing environment.
Pros
Great benefits.
Cons
Deadlines.
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Very Fast Unreliable Job
Customer Service Representative (Former Employee) –  North Bay, ON21 April 2017
Worked 6 months at HGS. Enjoyed the atmosphere at first but the shifts were unreliable. Constantly changing and unwilling to work with your schedule. Team Leader team was unsupportive. They train you to do your job but it is contradicted in almost every instant. Reliable hours and a great place for over time. Not for the faint of heart.
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Fun Place to work !!!
Team Manager (Former Employee) –  Barrie, ON19 April 2017
3 Years at HGS went by very quick. Very cooperative staff, I learnt a lot at HGS in my 3 year of tenure. Company is very good at recognizing your talent. I was promoted within first 6 months of my tenure.
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Great Place to Meet People, Downside is Work Environment is Unhealthy
Workforce Analyst (Former Employee) –  North Bay, ON14 April 2017
HGS hires many people in and around the community of North Bay. It's a great place to meet people, make new friends, and partake in all kinds of discussions while improving your communications abilities through your daily work. The downside of HGS is that there are very few windows in the building, employees are seated under fluorescent lighting and not moving around much throughout the day, air quality is not ideal, the company serves highly processed and unhealthy food on a regular basis, the company bans a variety of healthy foods such as fruits, nuts, seeds, and herbal teas to cater to the alleged allergies of one or two employees.
Pros
Good place to meet people and interact
Cons
Unhealthy work environment, no care for health of employees, banning of healthy foods, mandatory life insurance policy
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Great coworkers and Team Leader support
Customer Service Representative (Former Employee) –  Timmins, ON11 April 2017
My coworkers were fantastic to work with, very supportive and helpful.
Our Team Leader were always very helpful and willing to help.
A learning experience, learned a lot about myself.
Was able to speak with people from anywhere in Canada
Interesting job opportunity
Pros
Benifits
Cons
Constantly sitting
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Overall rating

3.0
Based on 194 reviews
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Ratings by category

Work/Life Balance
2.9
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.7
Culture
3.0