With this low pay, the incentives SHOULD always be delivered. They aren't.
Pros: It'd a short term job while you can stand it
Cons: Poor training, high stress extremely delayed/unpaid incentives, unfair scheduling practices
FOUR Big Problems: Poor Training, High Stress, extremely Delayed/Unpaid Incentives, Unfair Scheduling practices
What you are told in training about the wonderful company is just smoke. It is a minimum wage job where people quit every day. Training does prepare you for what you face on the job,mostly because the training computers have no access to systems to practice. So expect to be extremely stressed and watch your trainig buddies quit daily. On the job training is designed to force you to learn or drown... floor support could help, but are rarely available.Awful!
Imagine trying to serve a customer using 4 different software (that often crash) while the support staff is ignoring you or telling you to read the ridiculously complicated 2000 article help website. They leave you hanging - and essentially cause you to leave your customer hanging. Ridiculous!
It's pretty cheap of a company to promise all these great benefits in training, and then not deliver once your are on the floor.
A few of us worked major over time over Christmas and Holidays.. and months later - still no bonus. Now we are told if we quit (which we all want to do) we will never get the bonus.
So do not count on any bonuses on top of the minimum wage!
Unpaid commissions... referral fees
There are suppose to be commissions for sales you make and for referrals. But the delay is months and months later (they know you will quit). So basically forget adding commissions and referral bonuses - you never see them.
WORST - Unfair scheduling practices – more...
The few of use who stuck it out to get trained in another line of business all went through a hellish experience, only to lose our scheduling preferences - which were all reset to nil. I saw grown men and women cry.
Management does not care. Stress is your problem, not theirs. Bonuses, incentives and commissions do not come and attendance is not rewarded with a good schedule since they revoke your priority as soon as you make any upgrades to your training..
If you read this and go work there. Well, I tried to warn you. – less