HGS Canada Employee Reviews in Canada

Found 142 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly Environment
Customer Service Agent (Former Employee) –  Barrie, ONJune 26, 2016
A typical day at HGS would go, you sing into your computer, take calls for a few hours, go on break/do training, take calls, break again, home time. At HGS I learned a lot about customer service and what it takes to make a customer happy with the services they already had. The co-workers at HGS are all very friendly. The hardest part of the job was being berated by customers, and the most enjoyable part of the job was changing someones attitude from angry to friendly.
Pros
Prizes, lunches
Cons
vulger customers
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Clock-in, clock-out culture
Customer Relations Agent (Former Employee) –  Windsor, ONMay 9, 2016
A place that treats you like the replaceable cog that you are. Depending on who you're sitting with and who your manager is, you could have a good time but, more-often than not, everyone just looks uninterested and miserable. People enjoy clocking in knowing they need just a few hours until they can clock out again. I enjoyed talking to the customers though, and you could develop great people skills by using your better judgement.
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Structured High Paced Environment
Customer Service Representative (Former Employee) –  Dartmouth, NSMay 5, 2016
A very structured environment in which you received incoming calls from customers, topics ranging from tech support, billing inquires, to ordering of services. Very individually based work. Management was difficult reach, but floor support was available for the minor issues.
Co-workers often changed due to high turn over rate. Issues included lack of flexibility for transportation needs and difficult work/life balance scheduling system.
Pros
Commission, Benefits
Cons
Lack of flexibility with scheduling, inadequate support for important customer issues issues
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good People, Bad Contract
Customer Service Representative (Former Employee) –  Belleville, ONMay 14, 2016
The actual environment was fun and exciting and there was always things happening. Most of the people were easy to get a long with and good at their jobs. However, the contract was difficult as the customers were very difficult. This caused stress that the management couldn't do anything about, which caused strain on those good relationships.
Pros
Good people
Cons
Bad contract
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Dealing with Clients
Technical Support (computer-residential internet) (Current Employee) –  Barrie, ONAugust 2, 2016
intake, how to work with individuals who are in need of assistance
enjoy working with my colleagues
dealing with aggressive, argumentative people on the phone
getting results and ending the call on a successful note
Pros
rewarding helping folks
Cons
getting yelled at, the pay
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The job itself was fine.
Fido Answers Agent (Former Employee) –  Pembroke, ONApril 18, 2016
Management was a mess, you were told to go to someone for help and that person had no idea what you were talking about. HR was impossible to get into, and even when you did get into them, it felt like nothing was being done.

They had some impossible standards that conflicted with the clients standards.
Pros
Amazing benefits, great appreciation days.
Cons
Management was a mess and its already a high stress job
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Reliable hours and benefits. Good experience but unable to advance.
Customer Service & Retention Representative (Former Employee) –  Barrie, ONApril 30, 2016
Excellent experience gained in customer service and speaking with and deescalating all types of personalities. Extreme multitalking involved.
Pros
overtime available, good team atmosphere
Cons
unorganised company management, technical issues with the computers that were never resolved
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
i like it there
Customer Service Representative (Former Employee) –  Timmins, ONApril 7, 2016
Answering the phone talking about the bills and get a new phone, cable, internet, home phone, greet clients, determined nature and purpose of visit scheduled and confirmed appointments with clients ensured and provided quality service to both internal and external customers, performed other related duties as assigned by management, resolved complains from clients and general public, addressed customers enquiries and assisted them with their purchasing decisions, handled visa and debit payments
Was this review helpful?YesNo1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hgs
Customer Service Representative (Former Employee) –  Barrie, ONApril 8, 2016
The job can be stressful. The pay is low for what is expected of the employees. Paid minimum wage for a job worth around 15$ an hour. You can get any job with the same pay thats a lot easier with only a few days training. For all the month of training and expectations for quality doing calls plus getting yelled at for 9 hours a day, not 8. scheduling is all over the place and inconsistent. 30min lunch which I'm not complaining about its your preference. Only 2 weeks vacation per year, only 3 paid sick days. There are some free lunches occasionally but they're not really free because they deduct a fee from your paycheque every month for events like this event if you don't participate.only thing I can say good about it is the benefits and the people that work there.
Pros
benefits
Cons
everything else
Was this review helpful?Yes5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice Place to work with lovely incentives
Customer Care Agent Wireless Loyalty Roger's (Former Employee) –  Halifax, NSMarch 15, 2016
A typical day at this job would be meeting with my team leader to go over my performance. The management was very friendly. My co-workers were great to work with. The hardest part of the job getting calls from upset customers and not being able to help them after exhausting all the company perameters set for us to use.
The most enjoyable part of the job was being able to go to work knowing the management was always there to help.
Pros
Great people to work with
Cons
not enough systems training
Was this review helpful?Yes1No5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
expect lots, give little
Customer Service Agent (Current Employee) –  North Bay, ONJuly 20, 2016
they expect you to do the work of 3 people with a smile and when you need help, you dont get it, or if your longer in the washroom then they expect they give you a "NC/NS"
Pros
sometimes feed you free food
Cons
long hours and hard being sworn at 9 hours a day
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great benefits, poor communication between employees and management
Customer Care Representative (Former Employee) –  Belleville, ONFebruary 25, 2016
The other employees were, for the most part, easy to get along with, and the benefits were a nice bonus.

I found that booking time off was needlessly challenging, and management took far too long to address issues that were brought to their attention. Additionally, you spent a lot of time being yelled at by the clients that called in.
Pros
Full-time hours, benefits, occasional free food during the summer
Cons
Poor communication with management, rude clientèle
Was this review helpful?Yes4No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible work place
Customer Service Representative (Former Employee) –  North Bay, ONJune 8, 2016
managers dont care about their employees at all and they are constantly trying to look for ways to fire you if they dont like you and they refuse to accomadate employee medical needs
Pros
employee appreciation week
Cons
horrible management
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great incentives
Customer Service (Current Employee) –  Barrie, ONMay 30, 2016
Great place to work,lots of incentives to sell Rogers products and services. Must be able to communicate with people on a respectful and calm level as emotions can be running high when dealing with agitated customers. Very comfortable atmosphere.
Was this review helpful?Yes1No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
people were great, good team spirit
LEAD ASSOCIATE (Current Employee) –  Barrie, ONFebruary 18, 2016
To much favoritism, could not get promoted on merit alone. The job itself was good. Enjoyed the challenges, dealing with the public and the team atmosphere. Whenever changes to the job were implemented, there was never enough notice or information given. The reps relied on themselves a lot as management was not equipped with the answers to questions.
Pros
good co-workers
Cons
not enough information given for changes
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Company with Wonderful Staff
Customer Relations Representative (Current Employee) –  Barrie, ONAugust 7, 2016
I could not be working for a better company. They take care of customers and each other in every way possible with top of the line training.
Pros
Excellent attitude and perks just for hard wok
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace, low wages.
Technical Support/Customer Service Representative (Former Employee) –  Barrie, ONApril 14, 2016
HGS Canada is a fun place to work and learn customer services skills. the downfall to this company is they pay minimum wage no matter your experience unless you get a promotion.
Pros
draws, giveaways, free lunches occasionally.
Cons
minimum wage.
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
hgs was a very fun opportunity and you could relate to customers
Customer Service Representative (Former Employee) –  Pembroke, ONFebruary 11, 2016
when i worked at hgs everyone was always happy it is a good job to have, but it can be very painfull because of sitting for 9 hours a day everyday the management was very good they where always there to help, the co workers where also good.
what i learned was to help everyone no matter what the situation is
Pros
good pay checks and benifits
Cons
constantly sitting down
Was this review helpful?Yes5No5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
cc
Customer Service Representative (Current Employee) –  Barrie, ONApril 3, 2016
Mainly the other employees make the job not enjoyable. Management is good, and good hours. Having customers yell at you for 8 hours a day isn't fun, but there are some customers that make it worth it. They say you get air miles and I'm supposed to have received many but have gotten none so far.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible place to work
Technical Support Specialist (Former Employee) –  Barrie, ONApril 29, 2016
Worst place I've ever worked. There was no support from management, or supervisors. There was no work/life balance. There wasn't room for advancement. It was just a poor place to work and I will never go back.
Pros
Nothing
Cons
Working until 1am
Was this review helpful?Yes1NoReport

Overall rating

3.0
Based on 143 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.9
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.7
Culture
3.0