Pros: super fun atmosphere
Cons: occasional irate members
As a current employee, not a day goes by at work where I honestly don't enjoy myself.
Working at a call centre, to most, sounds dull and most people think it consists of nothing but irate customers [in my case, Members] calling in to scream and tare you apart limb from limb. BUT !!!!!! - I can tell you this, HGS [particularly the north bay location], is one of the most fun jobs I have ever had and is the complete opposite of stereo type contact centres!
When answering phone calls and helping people with their services - you maintain good customer relations. Its awesome how you really get to have the personal experience one on one with whomever your speaking with and help them with whatever it is they called in about. Also, I have been asked for my number several times [and NO I never gave it obviously]. Not going to lie, you do get those occasional calls that don't have the happiest person on the line but if you know what your doing, you can take control !
The pay is good, bonus incentive is awesome, hours are secure, and the opportunity to grow comes from within first so your more likely to move up in the company if you really wanted too!
I'm sure every HGS Location is different when it comes down to the services/providers we offer assistance for, but in specific, the North Bay location is AWESOME and the service provider we represent is by far one of the best on the market !
Join us, and you'll see - trust me ;)