HGS Canada Employee Reviews in Canada

Found 139 reviews matching the search
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
expect lots, give little
Customer Service Agent (Current Employee) –  North Bay, ONJuly 20, 2016
they expect you to do the work of 3 people with a smile and when you need help, you dont get it, or if your longer in the washroom then they expect they give you a "NC/NS"
Pros
sometimes feed you free food
Cons
long hours and hard being sworn at 9 hours a day
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
They "try" to keep you there with free coffee and food
Call Centre Representative (Former Employee) –  Kentville, NSJuly 13, 2016
Probably one of the worst jobs I have ever worked. You are told during training that this isn't a sales job, but once on the floor if you don't make enough sales you are disciplined (but don't forget...it's not called sales, it's called adding value because that customer definitely just needed to pay more for the new plan they didn't need).

"You're not scripted", but if you don't say the opening exactly how they want and say empathy statements in the exact order they want them, then you get points taken off on QA calls.


Management was hit and miss. Some still had empathy for those under them on the floor, whereas many others had taken a power trip and acted like Hitler about everything. In all, much of this is not because of them but because of HGS and their clients, but some do still take the role of supervisor as meaning "Commander of the Third Reich".

They make it seem like quite an amazing thing that they have free food and coffee, but unfortunately they also take $1 off of every pay from every employee to fund this ...so not exactly free but still a nice thought. Oh by the way, you don't have a choice it gets taken off whether you eat anything or not.

Don't even think about getting prepared fully for the job. Sure, you spend a month in training...but unfortunately 80% of what you're "taught" does not apply to what you're doing on the floor in any way, shape or form.

Also, that whole thing about the job being to help your customer? Nope...it's not about the customer or helping them the best you can at all. It's about following your script and making sure
  more... you do it in less than a certain amount of time or you're not doing your job right.

I could go on for a lot longer about the little pros vs. many cons of this job, but in a nutshell unless you're begging for work I'd avoid it like the plague.
  less
Pros
Free food (that we pay for)
Cons
Scripted environment, sales environment masquerading as not one, power tripping supervisors
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No issues with the company
Inbound Customer Service (Former Employee) –  Halifax, NSJuly 1, 2016
Working at HGS is like working at any average call center, it is a very psychologically demanding job to do and is very strict in this aspect.
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly Environment
Customer Service Agent (Former Employee) –  Barrie, ONJune 26, 2016
A typical day at HGS would go, you sing into your computer, take calls for a few hours, go on break/do training, take calls, break again, home time. At HGS I learned a lot about customer service and what it takes to make a customer happy with the services they already had. The co-workers at HGS are all very friendly. The hardest part of the job was being berated by customers, and the most enjoyable part of the job was changing someones attitude from angry to friendly.
Pros
Prizes, lunches
Cons
vulger customers
Was this review helpful?YesNo
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive and educational, as well as informative
Customer Service Rep (Former Employee) –  Dartmouth, NSJune 15, 2016
Each and every day was met with new and interesting views on the companies policies from the customers perspective. Dealing with the different personalities of customers and their understanding of what they were entitled to as compared to what their packages included and how costs were complied was a lesson in patience and education on both parts. For the most part the work was relatively routine and depending on the issues of the day with systems were easy going. There were a multitude of individuals that became friends or passing acquaintances and of course there were conversations of family and comparative issues to deal with, experiences that we could share on how to deal with either customer issues on how to resolve complaints or how to's to deal with situations. Many friends were made of both management and co workers. The instructors for the initial education of systems were friendly and easy to talk to and were willing to help at any time if extra help was needed to understand how to use the many systems used.
The best part of the job was the social events, from family days to planting small flower beds out side the back entrances, bbq's and Christmas parties.
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Things that make you go hmmmm
Customer Service Representative (Former Employee) –  Windsor, ONJune 11, 2016
This place is a joke , the client is a well established company who should have better representation to say the least.
Management is under qualified, HR is phoney, vindictive and judgemental.
People get fired for the smallest things yet others remain employed ( managers ) after serious matters.
Harassment in the workplace policies are presented during your training but then are nothing but words Spoken because they have to be and because they want to present themselves as a " family " as supportive and a team with a safe environment.

I don't know about your family, but in mine we don't invade others personal space commit crime and then shake it off like it nothing, being violated by unwelcomed contact just doesn't happen, and if it ever did with "family " aka workplace it would be very serious and not laughed about.

People get fired for using more the the allotted number of personal days, for having to long of handle time on calls, for jumping queues, but for real reasons that put others safety and comfort at jeopardy nah just let those slide.
Pros
There are some good people
Cons
Everything
Was this review helpful?Yes1No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
interesting workplace
Billing/sales, Customer Service (Former Employee) –  Windsor, ONJune 9, 2016
interesting workplace meeting lots of interesting and new people every day. Customer satisfaction is a key element. long hours above minimum pay.
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible work place
Customer Service Representative (Former Employee) –  North Bay, ONJune 8, 2016
managers dont care about their employees at all and they are constantly trying to look for ways to fire you if they dont like you and they refuse to accomadate employee medical needs
Pros
employee appreciation week
Cons
horrible management
Was this review helpful?Yes3No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful
Phone Representative (Former Employee) –  North Bay, ONMay 30, 2016
This place sucks. I never liked it. It was horrid. This was by far the worst working experience I've ever had. Every time I went to go into work, I had to contemplate drinking.
Pros
Charles
Cons
Stirling
Was this review helpful?Yes2No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great incentives
Customer Service (Current Employee) –  Barrie, ONMay 30, 2016
Great place to work,lots of incentives to sell Rogers products and services. Must be able to communicate with people on a respectful and calm level as emotions can be running high when dealing with agitated customers. Very comfortable atmosphere.
Was this review helpful?Yes1No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good People, Bad Contract
Customer Service Representative (Former Employee) –  Belleville, ONMay 14, 2016
The actual environment was fun and exciting and there was always things happening. Most of the people were easy to get a long with and good at their jobs. However, the contract was difficult as the customers were very difficult. This caused stress that the management couldn't do anything about, which caused strain on those good relationships.
Pros
Good people
Cons
Bad contract
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Clock-in, clock-out culture
Customer Relations Agent (Former Employee) –  Windsor, ONMay 9, 2016
A place that treats you like the replaceable cog that you are. Depending on who you're sitting with and who your manager is, you could have a good time but, more-often than not, everyone just looks uninterested and miserable. People enjoy clocking in knowing they need just a few hours until they can clock out again. I enjoyed talking to the customers though, and you could develop great people skills by using your better judgement.
Was this review helpful?Yes2No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Structured High Paced Environment
Customer Service Representative (Former Employee) –  Dartmouth, NSMay 5, 2016
A very structured environment in which you received incoming calls from customers, topics ranging from tech support, billing inquires, to ordering of services. Very individually based work. Management was difficult reach, but floor support was available for the minor issues.
Co-workers often changed due to high turn over rate. Issues included lack of flexibility for transportation needs and difficult work/life balance scheduling system.
Pros
Commission, Benefits
Cons
Lack of flexibility with scheduling, inadequate support for important customer issues issues
Was this review helpful?Yes1No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Reliable hours and benefits. Good experience but unable to advance.
Customer Service & Retention Representative (Former Employee) –  Barrie, ONApril 30, 2016
Excellent experience gained in customer service and speaking with and deescalating all types of personalities. Extreme multitalking involved.
Pros
overtime available, good team atmosphere
Cons
unorganised company management, technical issues with the computers that were never resolved
Was this review helpful?Yes2No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible place to work
Technical Support Specialist (Former Employee) –  Barrie, ONApril 29, 2016
Worst place I've ever worked. There was no support from management, or supervisors. There was no work/life balance. There wasn't room for advancement. It was just a poor place to work and I will never go back.
Pros
Nothing
Cons
Working until 1am
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company but extremely stressful job with low pay
Customer Relations Associate (Fido) (Former Employee) –  Pembroke, ONApril 23, 2016
The company itself is extremely friendly and supportive, offering health benefits, free lunches of pizza and cake every week which promotes obesity and other activities but it still doesn't make up for what a terribly stressful and painful job this is.

You only get paid minimum wage (it's worth at least $15 an hour) for a job where you are expected to take abuse from difficult and incompetent customers who blame you for not being able to pay their bills on time, going over their data and not being able to accommodate their impossible demands.

You're also expected to be technical support, despite being in Customer service, and are supposed to be able to troubleshoot with customers to help them fix their home phone, problems with incoming calls, etc. These 45 minute phone calls take away from other calls where you could actually be making sales, a quota of which you're expected to make as well.

I quickly found after being on the phones for just a few days that all the abuse and stress just wasn't the right fit for me.I found that people are much nastier on the phone than in person because they are hiding behind a device. I was filled with dread and unbearable anxiety everyday. Some people excel in this sink or swim environment, and there's many others that don't. I'm feisty and just couldn't handle not being able to fight back when I was being attacked.

I don't feel the training was sufficient for the high expectations of the job; yes, you do get a lot of training, but 4 weeks of that time is spent in the classroom and not on the floor where you actually learn the
  more... true nature of the job. Everything at this place is based on your scorecard and your performance, especially the hours and shifts you get. They need to provide the proper training to prepare new employees for the high expectations that they have.

Only take this job if you are absolutely sure it's right for you or if you're desperate and waiting for something better to come along.
  less
Pros
Friendly and supportive Management, great co-workers, free lunches
Cons
Low pay for daily verbal abuse, weird scheduling, not enough on the job training
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The job itself was fine.
Fido Answers Agent (Former Employee) –  Pembroke, ONApril 18, 2016
Management was a mess, you were told to go to someone for help and that person had no idea what you were talking about. HR was impossible to get into, and even when you did get into them, it felt like nothing was being done.

They had some impossible standards that conflicted with the clients standards.
Pros
Amazing benefits, great appreciation days.
Cons
Management was a mess and its already a high stress job
Was this review helpful?Yes2No1
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun workplace, low wages.
Technical Support/Customer Service Representative (Former Employee) –  Barrie, ONApril 14, 2016
HGS Canada is a fun place to work and learn customer services skills. the downfall to this company is they pay minimum wage no matter your experience unless you get a promotion.
Pros
draws, giveaways, free lunches occasionally.
Cons
minimum wage.
Was this review helpful?Yes1No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hgs
Customer Service Representative (Former Employee) –  Barrie, ONApril 8, 2016
The job can be stressful. The pay is low for what is expected of the employees. Paid minimum wage for a job worth around 15$ an hour. You can get any job with the same pay thats a lot easier with only a few days training. For all the month of training and expectations for quality doing calls plus getting yelled at for 9 hours a day, not 8. scheduling is all over the place and inconsistent. 30min lunch which I'm not complaining about its your preference. Only 2 weeks vacation per year, only 3 paid sick days. There are some free lunches occasionally but they're not really free because they deduct a fee from your paycheque every month for events like this event if you don't participate.only thing I can say good about it is the benefits and the people that work there.
Pros
benefits
Cons
everything else
Was this review helpful?Yes3No
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
i like it there
Customer Service Representative (Former Employee) –  Timmins, ONApril 7, 2016
Answering the phone talking about the bills and get a new phone, cable, internet, home phone, greet clients, determined nature and purpose of visit scheduled and confirmed appointments with clients ensured and provided quality service to both internal and external customers, performed other related duties as assigned by management, resolved complains from clients and general public, addressed customers enquiries and assisted them with their purchasing decisions, handled visa and debit payments
Was this review helpful?YesNo1

Overall rating

3.0
Based on 140 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.8
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.7
Culture
3.0