We are an in-bound customer service centre, which means that there are not cold-calls out to customers for telemarketing. We instead receive calls from customers trying to reach customer service for their product, whether it is a billing issue, troubleshooting, or an inquiry. We represent 3(three) clients here at HGS in Pembroke; a prestigious financial company and two cellular providers.
We offer full-time employment (35 + hrs a week) with a starting pay of $10.40/hour. We also offer a starting wage of $13.50/hr for bilingual applicants. There is the potential to earn above and beyond your pay through up-selling, commission-based sales, second-line sales and other available incentives (which are dependant on the program). Probation is 90 days, and once completed there is a full benefits package available. Also after 90 days, all agents are eligible to apply for internally posted positions with HGS across all 10 sited in Canada. – less