Customer Service Agent, Barrie, ON - June 26, 2016
A typical day at HGS would go, you sing into your computer, take calls for a few hours, go on break/do training, take calls, break again, home time. At HGS I learned a lot about customer service and what it takes to make a customer happy with the services they already had. The co-workers at HGS are all very friendly. The hardest part of the job was being berated by customers, and the most enjoyable part of the job was changing someones attitude from angry to friendly.