Title of position: Counter Service Representative
Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
Resolve customer issues and concerns professionally using effective customer service techniques
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
Emphasis on selling and revenue maximisation on core products such as, but limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
Answer telephone calls in a timely manner in accordance with best practices and policy standards.
Liaise with various Hertz departments
Achieve personal sales goals while supporting the goals of the team
Answer questions and provide directions in a courteous and expeditious manner.
Qualify and process customer rentals with accuracy and attention to detail
Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Keep work area organised and free of clutter
Terms of employment: Full Time, Permanent
Benefits package being offered: Medical & Dental benefits after 90 day probation period
Education: Completion of Secondary School Education
Work experience: Prior sales and customer service experience
Secondary School Diploma/GED
Valid class 5 driver's license
Must be 20 years of age (for liability reasons)
Previous customer service experience and strong sales skills.
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Flexibility to work days and weekends
Proficiency in English
Please forward a cover letter and resume to Ms. Tammy Duplessis