Customer Service Rep- Fluent in French
Helly Hansen - Richmond, BC

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Helly Hansen, a leading manufacturer of high performance outdoor clothing, is seeking an experienced Customer Service professional to deliver superior service to our customers and sales team.

We provide a friendly, casual environment, competitive compensation, a generous product discount, and a full benefits package.

This person will support our outdoor line ( Preferred hours are Monday through Friday, 8:00 am - 5:00 pm or 9:00 am – 6:00 pm, but some flexibility on start and end times is possible.

Specific responsibilities will include:
-Inspect product and determine if it is a warranty or repair issue
-Prepare and process returns and repairs using the order entry system and Excel worksheets
-Work with customer service reps, sales reps, dealers, warehouse employees and consumers
-Answer inquiries from consumers and dealers regarding status of orders, warranties, product information, and inventory status; includes recommending suitable products and upselling
-Follow up on various order issues, including returns, chargebacks, delivery issues and exceptions
-Work with sales reps to ensure timely deliveries and provide assistance regarding their accounts
-Facilitate return of product from Canada to our US warehouse
-Lead the Resort Uniform maintenance (tune-up) Program for our Canadian resort partners
-Assist with special projects as needed (special promotions, mailings, trade show preparation, etc.)

The successful candidate will have:
-Conversational and Written Fluency in French and English.
-An enthusiastic, positive attitude and dedication to building strong customer relationships
-A minimum of 2 years of customer service or retail experience in a sports apparel or outdoor retail setting
-Computer proficiency (Microsoft Word, Excel, email, and databases)
-Excellent communication skills
-Excellent time management and organizational skills and detail orientation
-The ability to prioritize work and follow tasks through to completion

For more information about our company and products, please see our web site:

To Apply:

About this company
Helly Hansen makes action Utility wear for survival, work and sport focusing on the needs of professionals, Core athletes and enthusiasts....