Community Rockstar (Intern)
HealthAware - Toronto, ON

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When we say "community" at HealthAware, we don't mean it in the way you're probably used to. We mean: we really make HealthAware customers feel part of our community. We're there for them. We take an active interest in their business, cheer them on, and go out of our way to make their day better. Community management is never an afterthought; never something we have to do - it's what we want to do. That's one of the things that defines us.

Think you have what it takes to join this kind of team?

We offer a 4 month unpaid full-time internship. Great experience and a lot of fun are guaranteed! At the end you will have an option of full-time position with even more cool things to do!

Working with us:
Work in a team of young and successful entrepreneurs who are eager to help you grow
See how a fast paced, funded startup works from the inside
Boost your skills and talents in a company where innovation and out-of-the-box thinking are an everyday thing
Build an amazing network in Canada’s Tech community - connect with cutting edge companies in Toronto!

You will:
On-board and train newly joining health professionals and clinics, make them feel part of big and happy family.
Provide advice on how our customers can better use HealthAware to get the maximum juice out of it
Spark and fuel conversation with customer to keep the pulse on their thoughts about our service.
Passionately assist customers via phone, e-mail, chat and go above and beyond to provide the best experience ever!
Keep community up-to-date about new features and improvements via blog and e-mails.
Do all of that with a spring in your step, a song on your lips and a sparkle in your eye.

We need you to have:
Fantastic written and verbal communication skills in English
Passion for providing extraordinary customer service experience for all customers
An ability to see projects through to completion with minimal oversight
A supreme comfort with computers and the Internet (you are going to be working with technology after all!)
A knack for empathy: to really listen to our customers and think yourself into their shoes
A jones for learning; growing and continually taking on new responsibilities

It would be cool if you had:
Passion for writing (for FAQs, blog posts, etc.)
Sense of design/layouts to help create some user-facing pages, e.g., FAQ entries, how-to guides, etc.

Does this sound like you? Hit "Apply for this position" and explain why you’re the one we’re looking for.