Purpose of the Position

To administer and maintain end to end functions of the Agency’s infrastructure which includes:

• Windows Server 2003 - 2010
• Active Directory, File and Print Services
• Exchange Server 2003 and 2010
• SQL Server
• Firewall and VPN
• Blackberry Enterprise Server
• Anti-Spam Appliance
• Network backup
• VMware
• DNS
• PC workstations
• Printers

Duties/Responsibilities

1. Provide end to end technical support to staff
2. Set up IT assets such as notebook computers, desktops and smart phones
3. Troubleshoot and correct hardware and software problems
4. Perform printer maintenance and troubleshooting
5. Participate in meetings with management, other staff, vendors and other parties related to the Agency
6. Use disk imaging software to generate and apply standard PC configurations
7. Provide new staff with an orientation to their PC and the Agency network services available to them
8. Provision and decommission Blackberry smart phones
9. Track assets within the organization
10. Ensure that patches and other software / firmware updates are applied in a timely manner
11. Ensure that backups are running on schedule, and periodically test that these backups can be restored
12. Design, plan, install, configure and document networks and services
13. Contribute to and maintain IT standards of the Agency
14. Essential and marginal functions may require moderate to light lifting and movement of heavy IT equipment
15. Help establish service level standards for the unit and ensure they meet Agency’s needs

Knowledge/Skills

• Possess excellent written and verbal communication skills
• Have received certification from Microsoft (MCP)
• Possess a diploma in a related field
• Have at least 5 years of operational experience as a system administrator in similar environments
• Be available to respond to emergencies after regular work

Please submit your cover letter and resume, quoting IT Administrator in the subject line, no later than 11:59 p.m., March 6, 2013.