Pros: helping the patient, and/or family and friends of the patient.
Cons: not being able to do enough to help
Assigned nurses to certain cases
followed up daily on each case
Reviewed customer satisfaction
Controlled the incoming and outgoing documentation process and maintaining files and patient reports.
Spoke directly with the nurses, doctors, and pharmacies.
The hardest part of my job was having to cope with patients that – more... were entering hospice. But on the hand, the most enjoyable part of my job was hearing of the progress other patients were making. – less